Customer reviews from bosch-home.com
Bosch - 500 Series 36 in. Wide 21.6 Cu. Ft. French Door Bottom Freezer Counter-Depth Smart Refrigerator with External Water - Stainless Steel
Average customer rating
4.3
(93 Reviews)
Rating breakdown 93 reviews
5 Stars
59
4 Stars
17
3 Stars
8
2 Stars
4
1 Star
5
81%of customers recommend this product.
(
52 out of
64)
Customer Reviews for Bosch - 500 Series 36 in. Wide 21.6 Cu. Ft. French Door Bottom Freezer Counter-Depth Smart Refrigerator with External Water - Stainless Steel
Customer Rating
4
Good, with occasional ice issue
on June 24, 2026
Posted by: chamberscreek
Having had great performance from Bosch ovens and dishwashers previously, we opted for a Bosch refrigerator for our new home. In general, performance has been good, and we appreciate the layout and features. Our one issue (which recurred just yesterday) is an occasional refusal to make ice. No warning, no sign of trouble until one notices that the tray sounds emptying, and finally a notification in the app that we have an "Empty ice tray." Not helpful at that point. Only solution seems to be removing power for a brief period to totally reboot the fridge. Not the end of the world, but more than a little annoying given that one of the selling points of this fridge was its ice making speed.
Response from bosch-home.comBy CM, CS, June 29, 2026
Hi, thanks for your review. We apologize this has been your experience, and we appreciate you bringing it to our attention. If service is required, please visit this link to locate authorized service in your area: https://bit.ly/3fACuUW. For further assistance, our Customer Support team is available at 800-944-2904. Thank you for choosing Bosch.
Written by a customer while visiting bosch-home.com
Customer Rating
3
Doors?
on June 23, 2026
Posted by: Bosch customer ?
[This review was collected as part of a promotion.] I wish that the doors closed with a little more weight behind them. Sometimes I push the door closed and find out, only when I go back to the frig, that the door is not closed. It's not opened enough to have the alarms go off, but it's open. I wish is was a more solid close.
No, I would not recommend this to a friend.
Response from bosch-home.comBy Bosch Home US, June 24, 2026
Hi and thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we're truly sorry to hear this model has not met your expectations. For any product-related inquiries, please feel free to call our Customer Care Team at 1-800-944-2904 for real-time support and assistance. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
5
G/J refrigerator
on June 23, 2026
Posted by: Gunther
[This review was collected as part of a promotion.] Love Bosch products. Have had a Bosch dishwasher for 23 years, looks like new and no repairs.
New Bosch refrigerator is just as nice.
Had one issue already with ice maker but explained to us not to leave on or ice will freeze together. Once bucket is about 3/4 full, turn off until used, or empty into container. Working great since getting advice.
New Bosch refrigerator is just as nice.
Had one issue already with ice maker but explained to us not to leave on or ice will freeze together. Once bucket is about 3/4 full, turn off until used, or empty into container. Working great since getting advice.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
5
Fabulous Fridge
on June 19, 2026
Posted by: Merla
(This review was collected as part of a promotion.) We have had this fridge for about 2 months now. What I have noticed is that it seems to have more room than our previous counterdepth fridge. This is due to the well designed doors that accomodate more items so you don't have to use the fridge cavity. The freezer also seems to hold more stuff. Highly recommended.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Great Fridge!
on June 17, 2026
Posted by: Eaglegrl
[This review was collected as part of a promotion.] I've had this appliance for a week and so far, it is operating as expected. It's got plenty of space and the finish is easy to keep clean
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
5
Bosch 500 French Door Bottom Mount Refrigerator
on June 7, 2026
Posted by: Johnny54
[This review was collected as part of a promotion.] Sleek and quiet refrigerator. Makes ice fast and filtered water tastes great. Very Satisfied
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
4
ELEGANT SPACE EFFICIENT
on June 6, 2026
Posted by: NLBROCK
(This review was collected as part of a promotion.) I WOULD GIVE THIS FRIDGE 5 STARS EXCEPT THAT IT IS NOT ZERO CLEARANCE. IT STICKS OUT MORE THAN IT SHOULD SO MAKE SURE YOU HAVE SUFFICIENT WIDTH
Written by a customer while visiting bosch-home.com
Customer Rating
5
Reliable and sturdy so far :)
on May 26, 2026
Posted by: Alexa
[This review was collected as part of a promotion.] The unit seems great so far, keeping items regularly cool throughout the fridge zones. Makes ice quickly. The background running noise is silent, but several times a day the compressor does make a loud noise but it only lasts 10 seconds then stops, but I'd prefer this plus an otherwise silent operation vs other fridges that constantly have a buzz
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com