Customer reviews from bosch-home.com
Bosch - 500 Series 36 in. Wide 21.6 Cu. Ft. French Door Bottom Freezer Counter-Depth Smart Refrigerator with External Water - Stainless Steel
Average customer rating
4.3
(93 Reviews)
Rating breakdown 93 reviews
5 Stars
59
4 Stars
17
3 Stars
8
2 Stars
4
1 Star
5
81%of customers recommend this product.
(
52 out of
64)
Customer Reviews for Bosch - 500 Series 36 in. Wide 21.6 Cu. Ft. French Door Bottom Freezer Counter-Depth Smart Refrigerator with External Water - Stainless Steel
Customer Rating
2
Disappointing Quality for that price tag.
on August 4, 2026
Posted by: LuizA
Disappointing Quality – Defeats the Purpose of a "Frost-Free" Refrigerator
I expected high quality from Bosch, but the B36C series refrigerator has been a complete letdown. Despite being sold as a frost-free unit, ice constantly builds up in the freezer, forcing me to manually unclog the freezer drain every single month just to keep it running properly.
On top of the severe drainage problems, the build quality is noticeably poor—the handles have already cracked. To make matters worse, the water dispenser leaks, and the ice maker jams constantly. For a premium appliance, it requires far too much maintenance and fails at basic daily functions. I would not recommend this model.
I expected high quality from Bosch, but the B36C series refrigerator has been a complete letdown. Despite being sold as a frost-free unit, ice constantly builds up in the freezer, forcing me to manually unclog the freezer drain every single month just to keep it running properly.
On top of the severe drainage problems, the build quality is noticeably poor—the handles have already cracked. To make matters worse, the water dispenser leaks, and the ice maker jams constantly. For a premium appliance, it requires far too much maintenance and fails at basic daily functions. I would not recommend this model.
No, I would not recommend this to a friend.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Cheap, Small
on July 18, 2026
Posted by: Kiki
[This review was collected as part of a promotion.] This is a terrible refrigerator!! Do not buy it. The inside is cheap, flimsy. Deli drawer is small and doesn't pull out very far. Door doesn't stay shut. Ice maker broke within the first 2 months ( this happened to my friend too with the same refrigerator), still waiting for it to be fixed
Everything about it SCREAMS 'cheap'
Stay away!!!
Everything about it SCREAMS 'cheap'
Stay away!!!
Response from bosch-home.comBy CM, CS, July 24, 2026
Hi, thanks for your review. We apologize that this has been your experience and appreciate you bringing it to our attention. We understand you're working with our customer service team toward a resolution and would encourage you to remain in contact with them at 800-944-2904 if you need additional assistance. You may also email BoschCare@bshg.com, and a team member will respond in turn.
Written by a customer while visiting bosch-home.com
Customer Rating
4
Bosch stainless steel refrigerator
on July 17, 2026
Posted by: Mas1
[This review was collected as part of a promotion.] I feel this refrigerator is excellent quality. I wish the doors with the 90 degree stop would allow for cleaning and removing the interior drawers. Additionally, the French doors of the refrigerator often don't close and have to be pushed closed on the right door. The left door does not have a great seal.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
5
Good product
on July 16, 2026
Posted by: leas
Happy with a fridge ice production is really fast and ice is supper hard crushed ice deliveres very quickly. I like visibility and order of items inside. Water tastes really good to me my husband does not like it so much. I would have few complains but dont know if to address it here or if its just my view. The warranty for fridge was very expensive normaly I would purchased it. I would like someone at least evaluate if fridge works fajn. Still could not connect to home app.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
1
Ice maker is a lemon
on July 11, 2026
Posted by: BobandWife
We bought the counter-depth french door refrigerator in late 2021. The ice maker stops making ice for no reason. Sometimes turning off the power reboots it, but sometimes we have to unplug it and let it sit for 10 minutes. We are on the 4th ice maker changeout, and are currently awaiting a part that froze and broke. It takes several weeks to get on the schedule. We have purchased an extended warranty for this issue and probably need to do so forever. DO NOT BUY THE ICE MAKER MODEL - IT IS A LEMON.
No, I would not recommend this to a friend.
Response from bosch-home.comBy Bosch, Customer Support, July 13, 2026
Hi, thank you for your review. We apologize for any difficulties or disappointment you may be experiencing with your Bosch refrigerator and we appreciate you making us aware. Your feedback is valuable as it allows us to find ways we can improve our products. We will forward your comments to our design team for review. If you have any questions or need assistance, please call our Customer Support at 1-800-944-2904. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Second (maybe third?) time buying this model
on July 9, 2026
Posted by: joslynken
(This review was collected as part of a promotion.) Bosch products are the best - we've used them for several renovations and always found them to be reliable, great design and cost effective.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Great overall
on July 8, 2026
Posted by: Jare
(This review was collected as part of a promotion.) Just bought this fridge and so far so good. The finish is lovely and it works great overall, no issues with the counterdepth size, tons of room in both the fridge and the freezer, and the water and ice maker works perfectly.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
5
So Far So Good!
on July 7, 2026
Posted by: Aliss
[This review was collected as part of a promotion.] Needed a new counter depth fridge after 10 year old Frigidaire developed too many problems. This new Bosch is amazingly quiet and has met all expectations. Love that the water is chilled and ice maker is very efficient. Plenty of room inside all compartments. The bottom freezer drawer is a soft close and has sliding shelf. The surface is nearly fingerprintless. The fridge doors have lots of space. The only thing that I would like to change is that the doors do not automatically close. You have to make sure they close all the way.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com