Customer reviews from bosch-home.com
Bosch - 500 Series 21 Cu. Ft. Bottom-Freezer French Door Counter-Depth Smart Refrigerator with External Water and Ice - Stainless Steel
Average customer rating
4.3
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
16
4 Stars
6
3 Stars
2
2 Stars
1
1 Star
1
87%of customers recommend this product.
(
13 out of
15)
Customer Reviews for Bosch - 500 Series 21 Cu. Ft. Bottom-Freezer French Door Counter-Depth Smart Refrigerator with External Water and Ice - Stainless Steel
Customer Rating
4
Overall a great refrigerator, but...
on July 8, 2025
Posted by: B36CD52SNS Review
[This review was collected as part of a promotion.] Have had it for about 3 months now.
Overall great. Quietest refrigerator I have ever owned.
On the fIrst one we received, the lever you press for water/ice would stick. Ice and water would continue to run.
The one we have now is a replacement.
Overall great. Quietest refrigerator I have ever owned.
On the fIrst one we received, the lever you press for water/ice would stick. Ice and water would continue to run.
The one we have now is a replacement.
What is disappointing and I don't like:
1)Doors will not stay in the full open position.
You could probably raise the front way up to force them to stay open, but then it wouldn't be level, and would slam closed then.
You could probably raise the front way up to force them to stay open, but then it wouldn't be level, and would slam closed then.
2) The lower draw in the refrigerator is full with.
Forces you to open both drawers to use it.
Should be 2 drwaers like the ones above it.
Forces you to open both drawers to use it.
Should be 2 drwaers like the ones above it.
3) Right drawer should have one more tray.
4) The touch screen should be a harder material.
We have scratches from fingernails on the cube ice and water buttons.
We have scratches from fingernails on the cube ice and water buttons.
I would recommend this to a friend!
Response from bosch-home.comBy RH, CS, July 9, 2025
Hi B36CD52SNS Review, thanks for your valuable feedback! We’re glad to hear you find your refrigerator quiet and overall great. We appreciate your insights regarding the door hinge, drawer design, and touchscreen. Your comments will be passed along to our product team for consideration as we're committed to continuous improvement. If you need assistance, feel free to reach out to our Customer Care team at 1-800-944-2904 or BoschCare@bshg.com. Thank you for choosing Bosch!
Written by a customer while visiting bosch-home.com
Customer Rating
3
Condensation
on August 1, 2025
Posted by: 808Chey
Just received a few days ago. Im not sure why my drawers and food have condensation on them? When delivered, i noticed the right door closes tighter than the other. You can see when looking from the side. I try to make sure to push shut hard. Maybe that is the reason for condensation? Not happy, the previous standard depth 500 series was alot better but also alot bigger. Also, the door alarm doesn't come on right away like the 500. Very nice looking overall
I would recommend this to a friend!
Response from bosch-home.comBy TM, CS, August 1, 2025
Hi 808Chey, thank you for your review. We apologize for any disappointment or difficulties you may be experiencing with your new refrigerator and for any inconvenience. If service is necessary, please use the following link to locate a Bosch authorized service provider in your area: https://www.bosch-home.com/us/owner-support/repair-service. For any additional assistance, please call our Customer Support team at 1-800-944-2904. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Love our Bosch
on August 1, 2025
Posted by: Mike
[This review was collected as part of a promotion.] My wife remarked how we should have bought this refrigerator years ago. It is so much better and commodious than our last one, I won't name the brand, but it was not a Bosch.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Renovations
on August 11, 2025
Posted by: Patricia
[This review was collected as part of a promotion.] I love my new Bosch refrigerator
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
3
Fine fridge, broken part
on August 29, 2025
Posted by: BuzzFridgerin
[This review was collected as part of a promotion.] The fridge seems fine generally but it came with a defective part causing a buzzing every 60 seconds. Very annoying. Other Bosch appliances have been better
No, I would not recommend this to a friend.
Response from bosch-home.comBy BE, CS, August 29, 2025
Hi, thank you for your review. Some noise is normal as your compressors cycle on and off. Please feel free to connect with our service team at 800-944-2904 if you feel your unit is defective.
Written by a customer while visiting bosch-home.com
Customer Rating
4
Bosch 500 series counter depth refrigerator
on September 19, 2025
Posted by: John
We love our new refrigerator especially to easy/auto closing bottom freezer but there are some issues:
1. The two section ice system does tend to drip water on top shelf or bottom of fridge.
2. They could use more lighting at the top since the top shelf isn't lit up very well.
3. The right hand door could use another shelf so we just bought one and it works perfectly.
4. The right hand door also needs to be guided shut every time and then you need to press the left hand door shut too.
1. The two section ice system does tend to drip water on top shelf or bottom of fridge.
2. They could use more lighting at the top since the top shelf isn't lit up very well.
3. The right hand door could use another shelf so we just bought one and it works perfectly.
4. The right hand door also needs to be guided shut every time and then you need to press the left hand door shut too.
Response from bosch-home.comBy CM, CS, September 22, 2025
Hi, Hi, thanks for your review. We apologize this has been your experience, and we appreciate you bringing it to our attention. If service is needed, please click this link for authorized service in your area: https://bit.ly/3fACuUW. If you have additional questions, please call our Customer Support at 800-944-2904 for real-time assistance. We hope this information helps and thank you for choosing Bosch.
Written by a customer while visiting bosch-home.com
Customer Rating
5
I love my Bosch refrigerator!
on September 22, 2025
Posted by: Tish
I wasn't even considering a Bosch fridge, but then my son's girlfriend said all of her mom's appliances were Bosch. I decided to give it a try and boy am I glad I did. I love opening the door and looking at the inside. The icemaker/water features are awesome and I love having crushed ice. Thanks, Bosch for an awesome product!
Written by a customer while visiting bosch-home.com
Customer Rating
4
500 series refrigerator
on September 25, 2025
Posted by: Cynthia
[This review was collected as part of a promotion.] This refrigerator is so quiet that anyone would be happy to buy. The drawers for vegetables and fruits are nice and deep. I had one issue with the water/ice that has not been resolved as waiting for the part. Getting parts seem to be an issue with Bosch. It still works well without the part but would like it to be in good working order.
I would recommend this to a friend!
Response from bosch-home.comBy CM, CS, September 26, 2025
Hi, thanks for your review. We apologize that this has been your experience and appreciate you bringing it to our attention. We understand you're working with our customer service team toward a resolution and would encourage you to remain in contact with them at 800-944-2904 if you need additional assistance.
Written by a customer while visiting bosch-home.com