Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.2
(392 Reviews)
Rating breakdown 392 reviews
5 Stars
236
4 Stars
81
3 Stars
16
2 Stars
16
1 Star
43
82%of customers recommend this product.
(
253 out of
308)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
5
Love it
on July 11, 2024
Posted by: MeliG
[This review was collected as part of a promotion.] This stove has exceeded my expectations. It's a reliable, efficient, and stylish addition to my kitchen. Highly recommended!
Written by a customer while visiting Samsung US
Customer Rating
3
Okay
on July 11, 2024
Posted by: Keith
from Owensboro ky
[This review was collected as part of a promotion.] We bought 3 weeks ago. The down touch screen, temperature etc., doesn't work well.
Features
3
Performance
3
Design
5
Value
4
Response from Samsung USBy Ernest, SEA Care, July 15, 2024
We understand how important it is to ensure your range runs smoothly, Keith. Let's get the information you need to keep it in tip-top condition.
The link below provides instructions about the best course of action if you have a button on the range that does not respond. Learn more by checking the hyperlink.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147333413) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
The link below provides instructions about the best course of action if you have a button on the range that does not respond. Learn more by checking the hyperlink.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147333413) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Quality Product
on July 23, 2024
Posted by: Chechi
[This review was collected as part of a promotion.] I bought it 2 years ago and never have any issues.
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product
on July 23, 2024
Posted by: Mauricio
from West Richland Washington
[This review was collected as part of a promotion.] So I have had this for about 8 months now and I can say that it is one of the best products I have ever purchased. I have no problems and it cooks everything right away. I'll never have it fail on me and it works like a charm.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Electric Range
on July 23, 2024
Posted by: GP1963
from Miami FL
[This review was collected as part of a promotion.] We got 6.3 cu. ft. Smart Slide-in Electric Range in Stainless Steel not long time ago. Range works as expected. We are using Wi-Fi functionality all the time. Cooking time is OK
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
FIRE HAZARD
on July 30, 2024
Posted by: VPHampton
from Texas
This stove was already in our house when we bought it (brand new, never used). It is by far the most sensitive appliance I have ever owned! If you lean against it, you can make the knobs turn. I did this without knowing and went about my business. I came out of my bedroom to the kitchen filling with smoke; the takeout we had on top of the stove was burning because the range was accidentally turned on. This is NOT the first time it was turned on by accident, it happens so frequently that we needed to get safety covers for the knobs. The Digital Touch screen is just as bad! The oven has been turned on several times just by brushing up against the screen. You can be as careful as possible with this stove, but accidents will still happen. And if you have children, it’s definitely a terrible idea to buy it. Does it work well? Yes, but that doesn’t outweigh the safety issues.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, July 31, 2024
Hi there,
We understand the importance of ensuring your range's oven does not inadvertently turn on. Let's get the information you need to have peace of mind.
The link below provides the best option for avoiding accidentally turning on the oven. Please refer to page 29(oven lock) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202311/20231122164039184/01._DG68_01212A_05_IB_FULL_NE63T811_AA_EN_230922.pdf
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147391526) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
We understand the importance of ensuring your range's oven does not inadvertently turn on. Let's get the information you need to have peace of mind.
The link below provides the best option for avoiding accidentally turning on the oven. Please refer to page 29(oven lock) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202311/20231122164039184/01._DG68_01212A_05_IB_FULL_NE63T811_AA_EN_230922.pdf
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147391526) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer Beware
on August 22, 2024
Posted by: JimL
Warning don't make the mistake of buying this range! I bought one 3 years ago and I starting having problems with oven fan not shutting off! Called Samsung for help since I'm a loyal customer and have bought several of their appliances! I was told it would cost several hundred dollars to fix! I'm no longer a faithful buyer of Samsung! Will try another brand, possibly LG!
Response from Samsung USBy SEA CARE, August 22, 2024
We understand how this experience affected your confidence in Samsung appliances. Allow us to assist you, JimL.
Kindly browse the link below. It'll show you recommendations and steps to rectify the oven fan's performance.
Samsung oven fan is making a noise, not working, or won't turn off :
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147467987, to help our team pull up your information.
Have a great day!
^Chrystel
Kindly browse the link below. It'll show you recommendations and steps to rectify the oven fan's performance.
Samsung oven fan is making a noise, not working, or won't turn off :
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147467987, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Technology advance
on August 31, 2024
Posted by: JEBY
[This review was collected as part of a promotion.] Awesome product and great technology, easy for used
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US