Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.2
(392 Reviews)
Rating breakdown 392 reviews
5 Stars
236
4 Stars
81
3 Stars
16
2 Stars
16
1 Star
43
82%of customers recommend this product.
(
253 out of
308)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
1
Not best quality
on February 18, 2024
Posted by: Luis
from Miami, florida
Bought 2 years ago. Stoves broke, handlers also poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA CARE, February 20, 2024
We care for the range's betterment. Let's get this sorted out, Luis.
It would be awesome if you could tell us more about the range so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146869903, to help our team pull up your information.
Have a great day!
^Chrystel
It would be awesome if you could tell us more about the range so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146869903, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Electric Range
on March 25, 2024
Posted by: CFDT
[This review was collected as part of a promotion.] Works perfectly, my wife and I are very happy with the unit. Easy to work and clean.
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new features
on March 26, 2024
Posted by: Judy
Love my new range, preheats quickly and cooks well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Instructions?
on March 26, 2024
Posted by: Lisa
from Phoenix AZ
Where are instructions on how to use the oven. It was advertised as having an air fryer built in but there are no instructions on how to use anything.
Response from Samsung USBy SEA Care, March 27, 2024
Hi Lisa,
We know that brand-new appliances can be challenging to operate. Let us maximize the use of the range.
This range doesn't have an air fryer. But we can help you use the oven. Please see the "Operating the oven" section on pages 28 - 39 of the user's manual. Read and follow the steps.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231122164039184/01._DG68_01212A_05_IB_FULL_NE63T811_AA_EN_230922.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146987540 to help our team pull up your information.
Have a great day.
^Aloe
We know that brand-new appliances can be challenging to operate. Let us maximize the use of the range.
This range doesn't have an air fryer. But we can help you use the oven. Please see the "Operating the oven" section on pages 28 - 39 of the user's manual. Read and follow the steps.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231122164039184/01._DG68_01212A_05_IB_FULL_NE63T811_AA_EN_230922.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146987540 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on March 29, 2024
Posted by: Mahima K
from Pleasanton, California
Our previous owner bought this. In the last two years, we had to replace the front door panel twice because the oven glass is so fragile. It just keeps cracking. Front panel replacement cost is pretty hefty. A very poor design.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, April 1, 2024
Hello Mahima K,
Thank you for reaching out to us. We would love to speak with you about your oven glass and determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147002861 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Thank you for reaching out to us. We would love to speak with you about your oven glass and determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147002861 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Never buy an Samsung Range again.
on May 20, 2024
Posted by: Learned Our Lesson
from Alexandria, VA
We had this oven installed in January 2021. It has ALWAYS had problems. Would NEVER buy again. The oven doesn't heat properly. We're having all sort of issues with food getting burned or under cooked or not cooking anywhere near the projected recipe time. We have followed Samsung's ridiculous "calibration" recommendations and they have not helped. We recently used a Thermo Works digital monitor (this is a highly accurate tool) to check the temp and discovered that when set at 350 the oven temp swings in the would go above 425 then all the way down to about 290. basically rendering the oven useless unless you stand over it constantly.
Part 2: the stove top. when it gets hot it stays HOT for a long time.and it will even boil water at setting 2. scorching food. making any type of sautéing or other subtle cooking on the oven top virtually impossible unless you constantly monitor it and even then recipes that we have done many times over get ruined
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, May 21, 2024
Greetings,
We know the importance of having a reliable appliance at home. Let us help.
Here is a link for troubleshooting steps for your oven that doesn't have the right temperature. Please click on the embedded words.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-temperature-does-not-match-thermometer-2
Here is a link for troubleshooting steps for your cooktop that stays hot, kindly click the embedded words.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147159879) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We know the importance of having a reliable appliance at home. Let us help.
Here is a link for troubleshooting steps for your oven that doesn't have the right temperature. Please click on the embedded words.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-temperature-does-not-match-thermometer-2
Here is a link for troubleshooting steps for your cooktop that stays hot, kindly click the embedded words.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147159879) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Great Stove
on June 26, 2024
Posted by: Tammy
from Tennessee
[This review was collected as part of a promotion.] I bought this on 9/2023 and it’s been the best it cooks great I’m glad we bought it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung stove
on July 1, 2024
Posted by: Kathleen
[This review was collected as part of a promotion.] We love the new samsung smart technology! This new samsung stove is unbelievable, the features are top tier!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US