Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.2
(392 Reviews)
Rating breakdown 392 reviews
5 Stars
236
4 Stars
81
3 Stars
16
2 Stars
16
1 Star
43
82%of customers recommend this product.
(
253 out of
308)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
5
Great surprise
on January 18, 2024
Posted by: Candi
[This review was collected as part of a promotion.] I did not realize it was Samsung app capable. I love it. Clean and simple.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeded Expectations
on January 18, 2024
Posted by: DaveJavu
from Tennessee
[This review was collected as part of a promotion.] I have been using Samsung phones for 15 years. And they just keep getting better and better. This is my first Samsung appliances, Stove and microwave and they exceed all expectations.
The best part is when I turn the stove top on, the microwave exhaust fan comes on automatically, Wirelessly.
How awesome
How awesome
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I Love It!
on January 18, 2024
Posted by: Weeb
from Shawnee Mission, KS
[This review was collected as part of a promotion.] I have been using this Samsung Range for the past couple of months. I must say that it is the best range that I have ever had. I love how fast it heats up and then notifies me on my TV that it's ready to go. It's like I live in the Jetson's home. The other thing that I like is the buttons and dials on the front. No more reaching over hot burners to change a setting. Thanks, Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features!
on January 19, 2024
Posted by: Bratly
from Arizona
[This review was collected as part of a promotion.] The best range I have ever owned! I’m completely satisfied.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features!
on January 22, 2024
Posted by: MissJuno
[This review was collected as part of a promotion.] I have been a Samsung client for over 20 years! All of my appliances are Samsung, to include my TV.s and phone!
I love that my stove alerts me when it is at the proper temperature for baking!
I love that my stove alerts me when it is at the proper temperature for baking!
Written by a customer while visiting Samsung US
Customer Rating
1
Never worked
on January 24, 2024
Posted by: Patricia
from Jacksonville Florida
Our contractor purchased this range a year ago and it never was used. They recently finished the renovation and we finally tried to turn on the stove and it does not work. Do not buy. Its a waste of money
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, January 25, 2024
Hi Patricia,
We understand the frustration of having a Samsung range that doesn't work. Let's get you assisted with your unit.
I have shared a link below about the steps if the Samsung range is not turning on. If the range has power but doesn't heat, click the embedded "does not heat" word inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung range.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
We understand the frustration of having a Samsung range that doesn't work. Let's get you assisted with your unit.
I have shared a link below about the steps if the Samsung range is not turning on. If the range has power but doesn't heat, click the embedded "does not heat" word inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung range.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Very unhappy with purchase
on January 26, 2024
Posted by: Jamm
from Arkansas
We purchased one over a year ago. I hate this purchase. It is possibly one of the worst things that I’ve ever purchased. We have used a variety of pans including induction and have nothing but problems. I can set it on the highest heat setting and it gets hot really fast, too fast actually and within seconds it can burn. If you set it just one notch lower it takes forever to get hot. Literally, on the second highest setting a quart of water will take easily 20-25 minutes to boil. We have to set it to the highest setting for about 3 minutes get the pan hot and then back it down one notch before we even start cooking. Also, once you get let’s say homemade spaghetti sauce boiling and turn it down to the minimum to simmer, it will continue to boil. We have to remove it from the heat and let the burner cook and then place it back on. The oven too is tricky to use. In the middle it will burn the top and one grate lower burn the bottom so we have to move cakes and breads around in the time to cook it to ensure ur cooks thoroughly. We bought the black stainless and it started to flake in a few months and pieces have come off. We also had a knob fall off because a piece chipped off the back. It literally fell off in the floor by itself. Also if you brush up against the knobs they easily turn on. Numerous times pans and other items close to the burner have been burnt because of this. Within 3 seconds I had a bag of chocolate chips burn and completely melts when I inadvertently brushed up against the knob. We have a very expensive Samsung refrigerator that I like except we have problems with ice hanging up in the ice maker all the time and it is very slow, but it is a decent Samsung appliance.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
2
Response from Samsung USBy Ernest, SEA Care, January 29, 2024
We understand how important the range is in cooking meals in every household, Jamm. Let's get the information you need to ensure your cooktop and oven provide the best results.
The link below will guide you in making sure your range is calibrated properly to get the cooktop and oven running smoothly. Please select the scenario that best fits your situation and check the hyperlinks.
User manual; Oven lock on page 29:
https://downloadcenter.samsung.com/content/UM/202311/20231122164039184/01._DG68_01212A_05_IB_FULL_NE63T811_AA_EN_230922.pdf
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Samsung Range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day,
-Ernest-
The link below will guide you in making sure your range is calibrated properly to get the cooktop and oven running smoothly. Please select the scenario that best fits your situation and check the hyperlinks.
User manual; Oven lock on page 29:
https://downloadcenter.samsung.com/content/UM/202311/20231122164039184/01._DG68_01212A_05_IB_FULL_NE63T811_AA_EN_230922.pdf
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Samsung Range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Knobs are cheap
on January 29, 2024
Posted by: Teresa
from Mesa AZ
[This review was collected as part of a promotion.] Only had it a few months and two of the plastic knobs have broken off. The touchscreen is SUPER sensitive. Everything else about the machine is great.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
3
Response from Samsung USBy Ernest, SEA Care, January 30, 2024
We are glad that you are happy with the range, Teresa. Let's get the necessary information to maximize the use of the range.
The link below will give you instructions on how to lock the touchpad and where to get a knob replacement. Please see page 29 (Oven lock) of the user manual for reference and learn other functions of the range.
User manual:
https://downloadcenter.samsung.com/content/UM/202311/20231122164039184/01._DG68_01212A_05_IB_FULL_NE63T811_AA_EN_230922.pdf
To check the availability and compatibility of the control knobs, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146796286) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
The link below will give you instructions on how to lock the touchpad and where to get a knob replacement. Please see page 29 (Oven lock) of the user manual for reference and learn other functions of the range.
User manual:
https://downloadcenter.samsung.com/content/UM/202311/20231122164039184/01._DG68_01212A_05_IB_FULL_NE63T811_AA_EN_230922.pdf
To check the availability and compatibility of the control knobs, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146796286) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US