Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.2
(392 Reviews)
Rating breakdown 392 reviews
5 Stars
236
4 Stars
81
3 Stars
16
2 Stars
16
1 Star
43
82%of customers recommend this product.
(
253 out of
308)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
3
Good Range
on September 5, 2023
Posted by: Trina Elissa
from Fort Lauderdale, Florida
[This review was collected as part of a promotion.] This range is good and gets my cooking and baking jobs done but there are a couple of concerns regarding the design. The touch pad for the oven is very sensitive, even whipping/cleaning the options are turned on and there is no key pad lock options. The dials for the stove top easily break just from walking by and brushing accidentally in to the dials. I have had to repair and replace 2 of the dials in less than the first 18 months.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
3
Response from Samsung USBy Chrystel, SEA Care, September 7, 2023
We consider the insights you shared about the range and wish to aid you with this, Trina Elissa.
I have shared the manual to enable the "Oven Lock" function for the touchpad not to be activated accidentally. Kindly turn to page 28 for instructions.
User manual:
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf
If you wish to purchase a replacement dial knob for the oven, please visit the link below for further reference.
Samsung DG94-03500W Assembly Knob:
https://samsungparts.com/products/dg94-03500w
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146251645, to help our team pull up your information.
Have a great day!
^Chrystel
I have shared the manual to enable the "Oven Lock" function for the touchpad not to be activated accidentally. Kindly turn to page 28 for instructions.
User manual:
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf
If you wish to purchase a replacement dial knob for the oven, please visit the link below for further reference.
Samsung DG94-03500W Assembly Knob:
https://samsungparts.com/products/dg94-03500w
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146251645, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Good but not good
on September 5, 2023
Posted by: Anne
from Tampa, fl
[This review was collected as part of a promotion.] Got this range and it’s really nice except the safety lock doesn’t lock the stove top part and it hinge accidentally left on top burned and gladly caught in a timely fashion.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
5
Response from Samsung USBy Chrystel, SEA Care, September 7, 2023
We appreciate you notifying us. Your household safety is of utmost priority, Anne.
This link will help explain how the knobs are turned on easily and offer suggestions on which steps to take.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146255218, to help our team pull up your information.
Have a great day!
^Chrystel
This link will help explain how the knobs are turned on easily and offer suggestions on which steps to take.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146255218, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on September 5, 2023
Posted by: Angi
from Oklahoma
[This review was collected as part of a promotion.] Love this stove. Works like a champ and looks fabulous.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Proud of my stove
on September 5, 2023
Posted by: Loving technology
from Whiteville, NC
[This review was collected as part of a promotion.] I’ve been so happy with my stove. I did cover the knobs to prevent bumping knobs and accidental starts
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Purchase!
on September 5, 2023
Posted by: midwest91
from McCune, KS
[This review was collected as part of a promotion.] I was looking for a slide-in range and this matched perfectly with the rest of my appliances. I love the Wi-Fi capability and the feature of controlling the range through the Samsung app. I've been very pleased with how easy it is to clean as well!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great oven
on September 5, 2023
Posted by: Great purchase
[This review was collected as part of a promotion.] I bought this over a year and a half ago and I love it. I haven't had any issues with and I would purchase again.
Written by a customer while visiting Samsung US
Customer Rating
3
It's okay
on September 5, 2023
Posted by: BornBarb
from Fort Lauderdale, FL
[This review was collected as part of a promotion.] The stove works fine but the surface gets scratched very easily. I wish there was a way to lock the controls - every time I lean on the stove to get something from the cabinet or turn on the vent, I unknowingly turn on one of the burners...very annoying.
Features
3
Performance
4
Design
2
Value
5
Response from Samsung USBy Chrystel, SEA Care, September 11, 2023
Hi there,
We understand how you feel about the range's controls. Let's help you out.
I have shared the manual for instructions to enable the "Oven Lock" feature. This is to prevent the touch controls from being activated accidentally. Kindly turn to page 28 for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf
Also, this link will help explain how the knobs are turned on easily and offer suggestions on which steps to take.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you need further assistance, please feel free to get back to us via the following
options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146266077, to help our team pull up your information.
Have a great day!
^Chrystel
We understand how you feel about the range's controls. Let's help you out.
I have shared the manual for instructions to enable the "Oven Lock" feature. This is to prevent the touch controls from being activated accidentally. Kindly turn to page 28 for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf
Also, this link will help explain how the knobs are turned on easily and offer suggestions on which steps to take.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you need further assistance, please feel free to get back to us via the following
options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146266077, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Bad
on September 5, 2023
Posted by: Coral
from Texas
[This review was collected as part of a promotion.] I bough this no long a go and everything is ok but knobs bad don’t like it ..:will never buying this again 👎
No, I would not recommend this to a friend.
Response from Samsung USBy Chrystel, SEA Care, September 8, 2023
We understand where you're coming from. Let's help you out, Coral.
Should you wish to purchase a replacement knob for your range, kindly visit the link below.
Samsung DG94-03500W Assembly Knob:
https://samsungparts.com/products/dg94-03500w
We would love to speak to you about the knobs and assess how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146260882, to help our team pull up your information.
Have a great day!
^Chrystel
Should you wish to purchase a replacement knob for your range, kindly visit the link below.
Samsung DG94-03500W Assembly Knob:
https://samsungparts.com/products/dg94-03500w
We would love to speak to you about the knobs and assess how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146260882, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US