Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.2
(392 Reviews)
Rating breakdown 392 reviews
5 Stars
236
4 Stars
81
3 Stars
16
2 Stars
16
1 Star
43
82%of customers recommend this product.
(
253 out of
308)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
5
WE ARE LOVING IT
on October 11, 2020
Posted by: 0AW0
[This review was collected as part of a promotion.] the installation and use of this range has been great. really like the ease of use and since it's the first new range we have had, it's been like a dream. my only 2 complaints are that the rubber strip on the front between the glass cooktop and the controls gets food in it easily but does not clean with the same ease and the glass cook top shows everything because it is just a solid black...fingerprints, grease...you name it. using a norwex glass cleaning cloth takes care of it, but would be nice to not have the extra step. delivery was very timely and professional. "i received compensation
for this review but the review is my own"
for this review but the review is my own"
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Quality
on April 7, 2023
Posted by: Samsung with issues
from Alabama
I bought this oven Feb of 2022. Within 6 months the oven light went out, 11 months 2 knobs broke, and a light bump of the side of the glass door and it shattered. It is a safety issue! I received no help from samsung!!! Terrible customer service.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
2
Response from Samsung USBy Chrystel, Customer Care, April 12, 2023
Hi There,
We appreciate that you raised this range-related experience. Let's get you assisted with your unit!
The oven light is a standard 40-watt appliance bulb. It will come on when the oven door is open. Press the light pad to turn the oven door on or off when the oven door is closed. It will not work during a self-cleaning cycle.
I have shared the user manual for information about "Changing the oven light: on page 49 for reference:
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf
To order the compatible knobs and glass door for your range, please reach out to the following for assistance. They can check the availability and compatibility of the parts or accessories you wish to purchase.
1. Samsung Parts Team - (800) 627-4368 / Mon - Fri 9:00 AM - 6:30 PM EST
2. Samsung Parts Website - https://www.samsungparts.com/Default.aspx
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145663406, to help our team pull up your information.
Have a great day!
^Chrystel
We appreciate that you raised this range-related experience. Let's get you assisted with your unit!
The oven light is a standard 40-watt appliance bulb. It will come on when the oven door is open. Press the light pad to turn the oven door on or off when the oven door is closed. It will not work during a self-cleaning cycle.
I have shared the user manual for information about "Changing the oven light: on page 49 for reference:
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf
To order the compatible knobs and glass door for your range, please reach out to the following for assistance. They can check the availability and compatibility of the parts or accessories you wish to purchase.
1. Samsung Parts Team - (800) 627-4368 / Mon - Fri 9:00 AM - 6:30 PM EST
2. Samsung Parts Website - https://www.samsungparts.com/Default.aspx
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145663406, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful stove
on November 18, 2020
Posted by: A Esg
[This review was collected as part of a promotion.] goes well with our samsung fridge. i received compensation for this review but the review is my own.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fancy!
on August 24, 2020
Posted by: amh241
from Lake Mills
Gender:Female
[This review was collected as part of a promotion.] This range is definitely a wow factor in our kitchen! I would say my favorite part is the warming capabilities. The stove top has a warming center to keep things warm and my husband discovered yesterday that the oven has a warming function too! We used it after grilling to keep steaks warm and it did it's job without drying it out.
I also love that it's connected to Wi-Fi because I can see how much time is left. I also love that there's two timer options - one which is just a normal timer and keeps the oven on when it's done, and another one for cook time that actually turns the oven off with the timer is up. My old one didn't have that!
Also, we discovered you can adjust the height. Ours was just a little below the counter when we got it so we raised it up to hide the side. Now we just need a back splash to go with the beautiful range!
The touch screen is very sensitive so I recommend utilizing the lock button when you are not using it. Besides that, everything is perfect!
I also love that it's connected to Wi-Fi because I can see how much time is left. I also love that there's two timer options - one which is just a normal timer and keeps the oven on when it's done, and another one for cook time that actually turns the oven off with the timer is up. My old one didn't have that!
Also, we discovered you can adjust the height. Ours was just a little below the counter when we got it so we raised it up to hide the side. Now we just need a back splash to go with the beautiful range!
The touch screen is very sensitive so I recommend utilizing the lock button when you are not using it. Besides that, everything is perfect!
Response from The InsidersBy Pat, Samsung Care, September 21, 2020
First, thank you very much for purchasing a Samsung electric range. We are very happy you are enjoying it and appreciate the review you left showing your satisfaction with the product. It is with your cooperation that we are able to continually produce quality products with your feedback and experience from a consumer’s perspective. Your feedback is very important to us, and on this occasion we noticed that you made mention of the range touch panel being sensitive and at times coming on when lightly touching it although not in use. To learn more about this, we would like to speak with you and ask a few questions on your opinion of this instance. If you would be willing to speak with us, please reach out to us via one of the following options and provide the following ticket number. (1142460402) Again, thank you for your support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting The Insiders
Customer Rating
5
Wow. Samsung Range For the Win
on August 24, 2020
Posted by: MissMayer
from Richmond
Gender:Female
[This review was collected as part of a promotion.] I am currently using the new Samsung Electric Range with WiFi. I am on week 2 of using it. I am impressed with the wifi capabilities. I have a smart things app on my phone that I have connected the range to and I can control the range just by opening the app! I can be at work and ask my children to put something in the oven and I can control it! So I know exactly what is cooking, without even being at home! That is a breeze for a work away from home mother! That makes life easier. Also, using the cook top is a breeze! I love the hot warning on the top! It reminds us all that the stove was in use and not to touch the top of it! It has 5 burners which is great for multiple cooking purposes. A warming zone is also a great thing to have. I haven't used it yet but I will. It is easy to wipe up. It does show a lot of fingerprints but I do have 3 children! It fits so perfectly in with my kitchen. It was easily I stalled and meshes up well to the counter tops. I do notice that the control panel on the front is very touchy. I have bumped into it a few times and turned on a light or hit a button. But overall, it is very simple to use. I love the storage at the bottom. Perfect for many cookie sheets and baking pans. It has a lot of cooking space inside the oven. It does take a bit to preheat but it stays at a constant temperature very well. I am thoroughly impressed with this new range! I can't get over the wifi from my phone. Such a delight! My favorite thing about the range! It came with 3 easy to read manuals. The app to control the range is very easy to use.
Response from The InsidersBy Pat, Samsung Care, September 21, 2020
Thank you very much for purchasing a Samsung electric range. We are very happy you are enjoying it and appreciate the review you left showing your satisfaction with the product. It is with your cooperation that we are able to continually produce quality products with your feedback and experience from a consumer’s perspective. Your feedback is very important to us, and on this occasion we noticed that you made mention of the range touch panel being sensitive and at times coming on when lightly touching it although not in use. To learn more about this, we would like to speak with you and ask a few questions about your opinion of this instance. If you would be willing to speak with us, please reach out to us via one of the following options and provide the following ticket number. (1142460374) Again, thank you for your support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting The Insiders
Customer Rating
5
Beautiful and Efficient!
on August 24, 2020
Posted by: Jeny98112
from Niskayuna
Gender:Female
[This review was collected as part of a promotion.] I am super impressed with Samsung’s 6.3 Slide In Front Control Electric Range with WiFi ! It’s a beautiful addition to our kitchen with a sleek and modern look. With the two larger burners in the front with dual heat settings that accommodate different sized pans, the two smaller in the back with a middle warmer burner cooking is a breeze. Not only do things cook much quicker on top then my previous range but the large inside oven food cooks quickly and amazingly evenly! The oven also has warming capabilities as well as self/steam clean. The WiFi and Smart things App also add great convenience to this awesome range. You can pre-heat, check food, and change temperatures which is a very handy feature. The front control buttons are very touchy and I kept hitting them while cleaning but with the lock feature it eliminates the problem. My family and myself have been enjoying this new range immensely and can not wait to add more Samsung appliances to our home. I definitely recommend this Samsung Range if your looking for a super stylish and wonderfully efficient appliance.
Response from The InsidersBy Pat, Samsung Care, September 21, 2020
First, thank you very much for purchasing a Samsung electric range. We are very happy you are enjoying it and appreciate the review you left showing your satisfaction with the product. It is with your cooperation that we are able to continually produce quality products with your feedback and experience from a consumer’s perspective. Your feedback is very important to us, and on this occasion we noticed that you made mention of the range touch panel being sensitive and at times coming on when lightly touching it although not in use. To learn more about this, we would like to speak with you and ask a few questions on your opinion of this instance. If you would be willing to speak with us, please reach out to us via one of the following options and provide the following ticket number. (1142460216) Again, thank you for your support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting The Insiders
Customer Rating
5
I love this range
on August 24, 2020
Posted by: HolgersenFamily
from Lumberton
Gender:Female
[This review was collected as part of a promotion.] This range has been a real treat to have in the kitchen. It installed easily and looks great. I'm a little disappointed that it didn't come with the full manual. I had to download it from the website so I could learn how to use all the awesome features. As soon as we plugged it in I set up the Smart Things app. It is so handy. I can relax in the living room and not worry about not hearing the timer end. It just pops up as a notification on my phone. The oven is huge. No worries about how much I can cook at once. It'll be great for my big holiday dinners. I'm also impressed by the cooktop. I like that I can choose the front burner size to suit my pans. If something is ready early, I can use the warming burner to keep it warm while everything else is cooking. The front controls make it so much easier to use. No more reaching over hot burners to shut it off. The lock feature ensures that little ones can't take advantage of the convenient controls. All in all, I'm looking forward to many years of home cooked meals and treats with this range.
Written by a customer while visiting The Insiders
Customer Rating
5
Beautiful design
on August 25, 2020
Posted by: Jenicorn817
from Fort Worth, TX
[This review was collected as part of a promotion.] first, i took the opportunity to run a test to see how long it took to get to 350 degrees. i set the stopwatch and clocked 7.25 minutes. the burners took a bit of time to heat up. i find using the dial on high works better than medium-high to achieve a medium-high burn. for instance, cooking a burger worked great on high. the oven cooks amazingly. the only (and i hate to say it) the bad thing is how quiet the timer is when it goes off. i was sitting in the very next room with little to no noise and it was almost impossible to hear.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US