Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.2
(392 Reviews)
Rating breakdown 392 reviews
5 Stars
236
4 Stars
81
3 Stars
16
2 Stars
16
1 Star
43
82%of customers recommend this product.
(
253 out of
308)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
4
Love his appliance !
on May 3, 2023
Posted by: Gipp
from Fort Wayne, In
[This review was collected as part of a promotion.] More room in the oven. I can now put my turkey on one shelf and my green bean casserole on another with no problem.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Help!
on May 6, 2023
Posted by: Tesa
from North Dakota
Hello- my oven is now in demo mode and won’t work. How do I disable demo/test mode??
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 10, 2023
Tesa, Let us go ahead and check the settings of your range.
Suppose that your oven was set to demo mode; the heating element of your range will not operate. Please follow these steps to enable or disable this mode.
1. Press Options for 3 seconds.
2. Press or select 0, and then press START/SET.
3. Press or select ON or OFF.
4. Press START/SET to save the changes.
For reference, turn to page 38 of the range's user manual. See demo mode:
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145758314, to help our team pull up your information when you message us.
Have a great day.
-John
Suppose that your oven was set to demo mode; the heating element of your range will not operate. Please follow these steps to enable or disable this mode.
1. Press Options for 3 seconds.
2. Press or select 0, and then press START/SET.
3. Press or select ON or OFF.
4. Press START/SET to save the changes.
For reference, turn to page 38 of the range's user manual. See demo mode:
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145758314, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
STAY AWAY FROM THIS STOVE!
on May 25, 2023
Posted by: Nonny
I have expressed my dislike for this stove from the day I bought it, to NO avail! I had to have the serviceman come on the first day, as the top heating elements did not line up with the stove top markings. The front panel is SO sensitive, that the SLIGHTEST touch turns things on! Dangerous! I am a cook and baker - the top burners are not reliable and the oven temperature is NOT accurate! I, literally, HATE this stove and am considering trying to sell it and buy something much more user friendly and reliable.
Response from Samsung USBy John, Samsung Customer Care, May 30, 2023
Hello Nonny,
Thank you for choosing Samsung for your range needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Thank you for choosing Samsung for your range needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
It does have very good features and adds to
on June 16, 2023
Posted by: Jo Hazel
[This review was collected as part of a promotion.] I did buy this a month ago----I do like it wery much----I-have not gotten to use it as much as I like as I have been sick but I can tell I am going t love it
Written by a customer while visiting Samsung US
Customer Rating
1
Junk don’t buy this unit dangerous to your home
on June 23, 2023
Posted by: Hawaiian
from Hawaii
I bought this feb 9 then I called for service. Because the oven caught on fire almost burnt my whole house.
Then Samsung company don’t want change it. It’s manufacture error the element caught on fire.
Then Samsung company don’t want change it. It’s manufacture error the element caught on fire.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Camille, Samsung Customer Care, June 28, 2023
Hello there.
Let's get your range oven taken care of right away.
Please get in touch with us using the link below for you to speak to a live advisor to help you.
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145950153) to help our team pull up your information when you message us.
Have a great day.
^Camille
Let's get your range oven taken care of right away.
Please get in touch with us using the link below for you to speak to a live advisor to help you.
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145950153) to help our team pull up your information when you message us.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Love Love Love it. Best thing ever.
on June 27, 2023
Posted by: Samsung Love
from Wytheville, VA
[This review was collected as part of a promotion.] I bought it a couple weeks ago. Love Love Love it. Awesome being about to check on timers etc from elsewhere.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Watch out for the knobs!
on June 29, 2023
Posted by: Megwb
from Colorado
Beautiful but beware of stove knobs. We have nearly melted things on the stove from pressing against the knobs. Full grown adults here and we have done this at least 4 times in 6 months, even though we remove the knobs and only use them when intending to cool. Serious design flaw! Scary!
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Leo, Samsung Care, July 5, 2023
Greetings!
We are happy that you view this Samsung range beautifully.
Knobs on Samsung ranges have passed requirements set by international standards. These standards require a two-factor mechanism which is a push of the knob and a turn of the knob. This has to be accomplished simultaneously while pushing in on the knob then a turn has to be made to activate the knobs.
Please visit the Samsung link I have shared below for information about the knobs as well as what you can do to prevent accidentally turning the knobs when you reach for something above the range.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you need more assistance with your Samsung range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145977671 to help our team pull up your information.
Leo
We are happy that you view this Samsung range beautifully.
Knobs on Samsung ranges have passed requirements set by international standards. These standards require a two-factor mechanism which is a push of the knob and a turn of the knob. This has to be accomplished simultaneously while pushing in on the knob then a turn has to be made to activate the knobs.
Please visit the Samsung link I have shared below for information about the knobs as well as what you can do to prevent accidentally turning the knobs when you reach for something above the range.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you need more assistance with your Samsung range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145977671 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Piece of junk!! Save your money
on June 30, 2023
Posted by: Terbear
[This review was collected as part of a promotion.] Save your money!! First one, the oven temperature wouldn’t stay consistent. Burnt food , uncooked food. Received a replacement to have the same problem within 3 months.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Leo, Samsung Care, July 6, 2023
Greetings!
Let us help you with the temperature experience you have on this Samsung range.
There are many reasons why an oven may cook food unevenly from poor air circulation to having the oven vents blocked. We look forward to your perfectly cooked food by following the steps outlined in the Samsung link shared below.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Should you need more assistance with the temperature of the oven, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145981214 to help our team pull up your information.
Leo
Let us help you with the temperature experience you have on this Samsung range.
There are many reasons why an oven may cook food unevenly from poor air circulation to having the oven vents blocked. We look forward to your perfectly cooked food by following the steps outlined in the Samsung link shared below.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Should you need more assistance with the temperature of the oven, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145981214 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US