Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.2
(392 Reviews)
Rating breakdown 392 reviews
5 Stars
236
4 Stars
81
3 Stars
16
2 Stars
16
1 Star
43
82%of customers recommend this product.
(
253 out of
308)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
1
Oven heat control stinks
on January 18, 2023
Posted by: Chief
from Virginia
[This review was collected as part of a promotion.] At times the oven temp will swing 60 to 90 degrees from the selected cooking temperature.
No, I would not recommend this to a friend.
Response from Samsung USBy Chrystel Mae, Samsung Care, January 24, 2023
Hi There,
It's more promising when an appliance is working at its best. We've shared some links to help improve your oven's quality performance.
Whether your oven is too hot, not hot enough, takes too long, or doesn't get hot, it can cause many issues. For example, food may cook poorly, or the oven may take a long time to reach the set temperature. Learn more from these details.
Samsung oven temperature:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
I have shared your model's user manual to run a calibration for your oven. Turn to page 38 under "Temperature adjustment" for your reference:
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf
For additional reference, you may watch our youtube video about "Cooking basics and troubleshooting":
https://www.youtube.com/watch?v=5Zh3_KJcIGQ
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145375817, to help our team pull up your information.
Have a great day!
^Chrystel
It's more promising when an appliance is working at its best. We've shared some links to help improve your oven's quality performance.
Whether your oven is too hot, not hot enough, takes too long, or doesn't get hot, it can cause many issues. For example, food may cook poorly, or the oven may take a long time to reach the set temperature. Learn more from these details.
Samsung oven temperature:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
I have shared your model's user manual to run a calibration for your oven. Turn to page 38 under "Temperature adjustment" for your reference:
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf
For additional reference, you may watch our youtube video about "Cooking basics and troubleshooting":
https://www.youtube.com/watch?v=5Zh3_KJcIGQ
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145375817, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Great product, a bit sensitive
on January 18, 2023
Posted by: ParisK
from Boca Raton, FL
[This review was collected as part of a promotion.] I am pretty happy with my range. I wish I went with the knobs in the back vs in the front. I tend to lean over the oven to reach my microwave, im short, and I push buttons by accident when I lean. It seems to be very sensitive in that regard. Otherwise, it works really well and I like that SmartThings tells me notifications about what is going on.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful New Stove
on January 30, 2023
Posted by: PperJo
from Lynchburg TN
[This review was collected as part of a promotion.] I am so happy I bought this new electric range in black stainless steal. Love the air fryer, no finger prints. Remodel my kitchen and it looks great with my white cabinets. The number one thing I love the most - the controls are on the front instead on the back. No more reaching over food while I'm cooking.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great experience!
on January 30, 2023
Posted by: cenogliari
from Apopka, FL
[This review was collected as part of a promotion.] Exceeded expectations. I recommend it. Superior quality, performance and design.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT PURCHASE!
on January 30, 2023
Posted by: Shelly
from Charlottesville, VA.
[This review was collected as part of a promotion.] The Samsung Smart Slide-in Electric Range was delivered earlier this month, and I am very pleased with the features. The price was affordable. It took a while to adjust to the features, but now, I've got them down pat and couldn't be happier!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Value
on January 30, 2023
Posted by: DTail73
from Little Rock, AR
[This review was collected as part of a promotion.] I bought this to replace my old drop in range and it fits perfect, looks great and works well
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Step in the right direction, more to go
on February 25, 2023
Posted by: Samsung Fan
from Avondale, AZ
[This review was collected as part of a promotion.] There are some good things and some things that need improvements but nothing I think that is bad with this oven.
The good:
Through the SmartThings App, you can always see the status of the oven. I'm not one of those people but we all hear about the one person that is never sure if they left the oven on or off.
Through the SmartThings App, you can always see the status of the oven. I'm not one of those people but we all hear about the one person that is never sure if they left the oven on or off.
I can set the oven settings for whatever I am going to make from my devices which is, probably, where people are looking up the recipe. I cannot turn it on from the app, and that is a good thing, but I can send my settings to the oven before I leave work and then just press start when I get home.
I get alerts from the oven on my phone. Once the food is in and I set my timer, I do not need to worry about not hearing the oven alarms if I wander off so long as my phone is nearby.
The warming plate in the middle is far more useful than I thought it would be at first.
Needs improvement:
The buttons (primarily oven temp) maybe need a larger or more sensitive detection area. I frequently have difficulty finding the spot that triggers the temperature adjustment.
The buttons (primarily oven temp) maybe need a larger or more sensitive detection area. I frequently have difficulty finding the spot that triggers the temperature adjustment.
The timing for rapid time adjustment needs to be slowed. If I hold the timer button down it jumps through the ten minute increments far too rapidly. I either have to stop well before the time I ultimately want or overshoot it by a large margin.
Ability to turn the oven and range off (only off) from the app should be added.
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Dangerous Fire Hazard - DO NOT BUY
on February 26, 2023
Posted by: AmyS
from Maryland
We purchased this range about 2 years ago due to the great price and sleek design.
I do not usually write reviews, especially negative ones, but feel compelled to share our experience with this product so that other customers don't run into what we did.
There have been several times now that we have found the stovetop was on without us using it. The knobs turn on very easily with a bump or somebody walking past without noticing. There is currently a class action lawsuit over this, due to so many customers having this terrifying experience.
This time there was something sitting on top of stovetop that almost caught fire while we were gone. We came home to a house full of smoke and our two dogs trapped inside. Our house is uninhabitable, everything reeks of smoke, especially everything in our baby's nursery located above the kitchen. We both feel awful after inhaling so much smoke, trying to manage the situation and evacuate our dogs.
Samsung is aware of this defect and even have a page on their website about it - https://www.samsung.com/us/support/troubleshooting/TSG01203557/
They suggest buying knob covers from a third party or upselling their customers with new knobs for purchase on their site. Rather than recalling a knowingly dangerous item that can light people's homes on fire, and endanger their families.
They suggest buying knob covers from a third party or upselling their customers with new knobs for purchase on their site. Rather than recalling a knowingly dangerous item that can light people's homes on fire, and endanger their families.
All to say - DO NOT purchase this range or any like it from samsung. There are many models with this same problem. Shame on Samsung for being aware of this danger and keeping this item on the market.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Vannesa, Samsung Care, March 3, 2023
Good day, AmyS.
Our top priority is your safety here at Samsung.
The knobs on Samsung ranges are designed to meet the requirements set by international standards, which require a two-factor mechanism. All ranges with knobs must meet this standard, and Samsung is no exception.
Getting some cooktop knob covers or locks can protect your knobs from accidentally being brushed against. If at any point you need to replace the knobs, visit samsungparts.com to purchase replacements.
If you require further assistance with this, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145521289) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Our top priority is your safety here at Samsung.
The knobs on Samsung ranges are designed to meet the requirements set by international standards, which require a two-factor mechanism. All ranges with knobs must meet this standard, and Samsung is no exception.
Getting some cooktop knob covers or locks can protect your knobs from accidentally being brushed against. If at any point you need to replace the knobs, visit samsungparts.com to purchase replacements.
If you require further assistance with this, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145521289) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US