Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.2
(392 Reviews)
Rating breakdown 392 reviews
5 Stars
236
4 Stars
81
3 Stars
16
2 Stars
16
1 Star
43
82%of customers recommend this product.
(
253 out of
308)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
5
Easy to use
on June 29, 2022
Posted by: MamaH
from Rochester New York
[This review was collected as part of a promotion.] Very easy to operate, oven temps are very accurate, and stovetop cleans easily.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great!
on July 11, 2022
Posted by: UtahUte
from Utah
[This review was collected as part of a promotion.] I have had two samsung ranges and so far, so great. They're really what you would hope and expect from a good electric range.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on July 11, 2022
Posted by: Chewychazz
from Delaware
[This review was collected as part of a promotion.] So far, so good. My wife loves the flat cooking surface. And the warming spot is spot on!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Technology savy
on July 11, 2022
Posted by: April
from Charles Town WV
[This review was collected as part of a promotion.] I bought this 6 months ago love it knowing when its being used on app is a blessing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Fire hazard
on July 13, 2022
Posted by: Anonymous
from Indiana
why did samsung make a stove that is way too easy to turn on? all i'm going to say because of the rules is that my home is a complete loss due to a fire that the stove top got turned on by my dog or dogs. said dogs are also gone as well. i could add a photo but i chose not to take pictures of a home that i lived in for 12 years. i'm sure someone out there would like to point out that i should have been there or had the dogs away from the stove but, if you think i haven't thought about all the ways to have avoided this from happening then your plum dumb. all i have to say at the end of the day is, do not buy this stove!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Fire hazard and expensive replacement parts
on July 17, 2022
Posted by: Lisa
from Spartanburg,SC
I have accidentally turned on the burners twice causing a fire. Cheap knobs that have only lasted a year and are expensive to replace, if you can find them. While searching for replacement parts, I stumbled upon a class action lawsuit in the that is in process for the stove being a fire hazard.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Customer Care, April 13, 2023
Good Day,
We always place a high priority on your safety, Lisa. We appreciate you informing us about the knobs on the range.
The knobs on Samsung ranges are designed to meet the requirements set by international standards, which require a two-factor mechanism. All ranges with knobs must meet this standard, and Samsung is no exception. Learn more from these details.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145666882, to help our team pull up your information.
Have a great day!
^Chrystel
We always place a high priority on your safety, Lisa. We appreciate you informing us about the knobs on the range.
The knobs on Samsung ranges are designed to meet the requirements set by international standards, which require a two-factor mechanism. All ranges with knobs must meet this standard, and Samsung is no exception. Learn more from these details.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145666882, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Electric stove
on July 28, 2022
Posted by: Mike187
from Florida
[This review was collected as part of a promotion.] Dial for the stove broke after a month. Unable to find replacement parts. The dials are cheaply and poorly made. Other then the dials the stove has good features.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy Trisha, Samsung Care, August 2, 2022
Hi Mike187,
Thank you for reaching out to us. We are glad to know that you are using Samsung products. We apologize for the inconvenience of the range dial not working. We understand this causes inconvenience, especially when baking or cooking our favorite dish. Don't worry will surely notate your experience about this matter for a better service and products in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
To replace your range parts, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code. All available parts will appear, and you can purchase what you need.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
You may check this link for future reference to reduce unnecessary repairs over the range lifetime.
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63T8111SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144756737
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us. We are glad to know that you are using Samsung products. We apologize for the inconvenience of the range dial not working. We understand this causes inconvenience, especially when baking or cooking our favorite dish. Don't worry will surely notate your experience about this matter for a better service and products in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
To replace your range parts, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code. All available parts will appear, and you can purchase what you need.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
You may check this link for future reference to reduce unnecessary repairs over the range lifetime.
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63T8111SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144756737
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Technology At Its Best!
on July 28, 2022
Posted by: GMoney
from Graniteville, SC
[This review was collected as part of a promotion.] Purchased the new Samsung 6.3 Range; Plenty of room for baking/cooking multiple dishes as the same time; Love the smart features; Very convenient!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US