Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.2
(392 Reviews)
Rating breakdown 392 reviews
5 Stars
236
4 Stars
81
3 Stars
16
2 Stars
16
1 Star
43
82%of customers recommend this product.
(
253 out of
308)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
1
Touch Screen controls stops responding
on September 16, 2020
Posted by: John
from Clarksville, TN
this range arrived monday. tuesday around lunch time the touch controls wouldn't respond. samsung said just turn off the breaker and turn it back on after a minute. wednesday it worked fine for breakfast. wednesday afternoon i went to bake something. none of the controls work again. must go to the basement then to the garage and reset it again. 2 days same issue twice. bought this one due to all the good reviews everywhere. then saw another person had the same issue the day mine arrived. sounds like lemons are going out currently. there was a more expensive model i had originally ordered that had a different touch controls screen. cancelled that order since was over a month before it would be delivered and this one was just 2 weeks. should have went with the other model. disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Pat, Samsung Care, September 17, 2020
We would be more than happy to look into this for you. Please reach out to us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Touch screen controls freezes and broken!
on February 6, 2021
Posted by: Phil
from Indianapolis, IN
very unhappy, brand new oven purchased sept 2020, the "lock" function to lock the oven and screen controls has an error that when you unlock or if you wipe the screen with a sponge will freeze the entire screen function and nothing can clear it, so the screen is completely dead.
guess how you have to fix, drag the oven out of the kitchen and crawl on your hands and knees to unplug or go to the breaker box and flip the breaker on and off.
completely unacceptable for a brand new product in 2020.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, February 9, 2021
Maybe we could be better to assist you with our Social Media team. Please feel free to contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142944967
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142944967
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Purchase this Model!!
on January 15, 2021
Posted by: Haydee
this range is a nightmare!! touch screen controls have stopped responding. samsung said to simply turn off the breaker and turn it back on or unplug the stove and plug it back in after a few minutes. it worked the first time, the second time, the third....the 20th...etc....getting an idea here!! controls often stop working in the middle of cooking something. my holiday cooking experience was a complete stressful nightmare. this product is a lemon. samsung help! you can do better!! this product replaced my 20-year-old stove....i which i had my old stove back. extremley upset.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, January 18, 2021
I can understand this experience has you on edge and rightfully so. This would be tough for anybody to go through. Thank you for sharing this with us. I hope we can have this solved for you as soon as possible. For assistance, please reach out to our Social Media team using the link below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1142857235
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1142857235
Written by a customer while visiting Samsung US
Customer Rating
2
Touch panel stops working
on January 2, 2021
Posted by: Anonymous
from Texas
i just hot the product yesterday and its already been twice the touch panel stops working. i really trusted samsung considering i have had electronics & appliances, but this time it let me down
Features
1
Performance
1
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, January 4, 2021
Thank you for bringing this unfortunate experience to our attention. For better assistance; Please contact our Social Media team by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142804226
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142804226
Written by a customer while visiting Samsung US
Customer Rating
1
Control panel stops working
on December 4, 2020
Posted by: Pearl32605
from SLC, UT
only had a few weeks but the control panel stops responding every few days. looks like i'm not the only one with the issue. it will start working again if i power cycle it but i shouldn't have to be pulling the range out every few days to power cycle it. worried it will stop responding while the oven is on and i won't be able to turn it off.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Pat, Samsung Care, December 7, 2020
No one would want to power cycle their range by pulling out the unit. To help, you can try power cycling it by turning off the circuit breaker to the range for a few minutes. Please reach out to us with any questions by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142708874
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142708874
Written by a customer while visiting Samsung US
Customer Rating
1
Permanent stains/scratches
on June 28, 2021
Posted by: YemPat
from Stafford Virginia
[This review was collected as part of a promotion.] The range top has a permanent stain that refuses to clean each time I cook. Their is scratches on top and looks like I have been using for years. Use cleaning supplies for range but it does not clean. I am not happy with my purchase.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Camille , Samsung Care, April 19, 2022
Hi YemPat.
Thank you for reaching out regarding your 6.3 cu. ft. Smart Slide-in Electric Range scratches and stains. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I will be providing you with this link to guide you on the issue.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Also, you want to check this link for further assistance.
Best cookware to use on your Samsung cooktop
https://www.samsung.com/us/support/answer/ANS00045483/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144419833
^Camille
Thank you for reaching out regarding your 6.3 cu. ft. Smart Slide-in Electric Range scratches and stains. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I will be providing you with this link to guide you on the issue.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Also, you want to check this link for further assistance.
Best cookware to use on your Samsung cooktop
https://www.samsung.com/us/support/answer/ANS00045483/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144419833
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek looking
on August 5, 2020
Posted by: Cookman
from CT
Expertise:Intermediate
[This review was collected as part of a promotion.] My oven just arrived and looks great. Heats up fast.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Worse Electric Range ever!!
on March 20, 2021
Posted by: JoanneR
from Coram, New York
i have been cooking on electric for 50 years this is my fourth electric range. i have already had a repair person come in to make sure the range its not faulty. well this range works at high even on low....it runs too hot all the time. i have never burnt food and now it almost a weekly occurence. it is supposed to be more efficient, well to me it is my worse nightmare. if i could afford to i would throw it out so i could buy another range. so terribly disappointed ! definitely do not buy this electric range!!!!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, March 22, 2021
I'm sorry to hear this. Joanne, if there is anything we can do to help, please don't hesitate to reach back out to us directly by using the information below. We may be able to get a 2nd opinion from a technician. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143102942
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143102942
Written by a customer while visiting Samsung US