Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.2
(392 Reviews)
Rating breakdown 392 reviews
5 Stars
236
4 Stars
81
3 Stars
16
2 Stars
16
1 Star
43
82%of customers recommend this product.
(
253 out of
308)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
1
Temperature not holding while cooking
on February 11, 2021
Posted by: Suwimon
from Orangevale,CA
i set temperature to 350 then i put food in the temperature go down to 300 sometimes more and it take like 20 minutes temperature it go up after that i press the temperature it go down to 250 to preheat again!!!
it happen since i bought but when i contact and asked service they said it’s normal!!!
and today have the service come to look and he saw my problem then he said he can change the temperature sensor but it's 50 : 50,it might work or it might not, your service didn’t have skill and experience at all with the product! cannot fixed or answer anything then when he try to do something he used the phone and facetime all the time. i requested for the service
i would like to return but i can not now !!! so bad product
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, February 12, 2021
I understand you are frustrated with the repair. No matter what, we will be here to help. If you run into any other problems, please be sure to reach out to us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142959360
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142959360
Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy!
on February 12, 2021
Posted by: C Gibson
from Dover, DE
range was delivered yesterday and i am readyt o return it! it will not connect to wifi then the touch buttons stopped working. looked at reviews and saw others complain and samsung advised to shut the breaker off so thats what i did. touch pad worked again. still unable to connect to wifi then the touch pads stopped working again! this is ridiculous for a brand new range!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, February 15, 2021
Thanks for leaving your feedback. I recommend reaching out to our Smarts Things department. they would be able to assist with this concern. ^Pat
SmartThings- (866)8132-404
SmartThings- (866)8132-404
Written by a customer while visiting Samsung US
Customer Rating
3
Love the look
on February 24, 2021
Posted by: Granna
from Brownsville Ky
[This review was collected as part of a promotion.] Bought this in Sept 2020. Once it arrived, I loved the look of it in my kitchen. Love the oven.
One thing I do not like is the control panel on the front. It is so sensitive just brushing up against it with the hem of your shirt activates a button. To clean it you have to lock the screen. If too many buttons accidentally get pushed you have to reset the breaker to reset the stove.
If I had known this I would have picked another model. However I do love the slide in range style.
One thing I do not like is the control panel on the front. It is so sensitive just brushing up against it with the hem of your shirt activates a button. To clean it you have to lock the screen. If too many buttons accidentally get pushed you have to reset the breaker to reset the stove.
If I had known this I would have picked another model. However I do love the slide in range style.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
2
Value
4
Response from Samsung USBy Pat, Samsung Care, February 26, 2021
Hello, thank you for reaching out to us and leaving us your feedback about the range. I understand your concern. To aid with that, we have knob covers that will improve not accidentally turning the range on. I hope this helps! ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Written by a customer while visiting Samsung US
Customer Rating
3
touch screen freezes up
on February 25, 2021
Posted by: Jack
from Texas
[This review was collected as part of a promotion.] We had to reset the breaker because the touchscreen on the stoves completely locked up. That was within 2 months of delivery and it seems to be working fine for now. I'm not sure if it will lock up in the future.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy Pat, Samsung Care, February 26, 2021
Thank you for bringing this to our attention. If you would like us to look into this. Please reach out to us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1143013166
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1143013166
Written by a customer while visiting Samsung US
Customer Rating
1
Not what I expected
on March 21, 2021
Posted by: Cooking nerd
terrible oven. not at all what i expected/was promised. the broiler feature is a complete nightmare. i definitely won't be getting any more samsung products.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, March 22, 2021
I love the name, but sorry to hear this about the oven. What exactly is giving you a hard time with the broiler? Just in case, I have the directions on how to use the broil feature down below. Thanks for the review! ^Pat
1. Press Bake. The default temperature is 350 °F.
2. Press or to select the desired temperature.
3. Press START/SET. The temperature display will start to change once the oven
temperature reaches 175 °F.
4. If you want to cancel baking or if you have finished, press OFF/CLEAR.
1. Press Bake. The default temperature is 350 °F.
2. Press or to select the desired temperature.
3. Press START/SET. The temperature display will start to change once the oven
temperature reaches 175 °F.
4. If you want to cancel baking or if you have finished, press OFF/CLEAR.
Written by a customer while visiting Samsung US
Customer Rating
1
do not buy it does not work a real failure, never
on June 26, 2022
Posted by: viasalud
from 88260
do not buy it does not work a real failure, never buy this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 27, 2022
Hello viasalud,
We appreciate you reaching out regarding your inconvenience with our Samsung Range and we know how important Ranges are especially if we are preparing the dishes.
We apologize for what happened and don't worry; we will surely notate your feedback about this matter.
For possible repair or replacement of the dishwasher, you may check this warranty link for the coverage.
https://www.samsung.com/us/support/service/warranty/NE63T8111SG/AA
If you need Samsung parts, you may check it out here:https://www.samsungparts.com/Default.aspx
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number:
1144641414
Thank you for choosing Samsung. Have a great day.
^^ Ross
We appreciate you reaching out regarding your inconvenience with our Samsung Range and we know how important Ranges are especially if we are preparing the dishes.
We apologize for what happened and don't worry; we will surely notate your feedback about this matter.
For possible repair or replacement of the dishwasher, you may check this warranty link for the coverage.
https://www.samsung.com/us/support/service/warranty/NE63T8111SG/AA
If you need Samsung parts, you may check it out here:https://www.samsungparts.com/Default.aspx
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number:
1144641414
Thank you for choosing Samsung. Have a great day.
^^ Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Works great!
on April 21, 2023
Posted by: Samsung Kitchen
from Miami, FL
[This review was collected as part of a promotion.] Kitchen was being renovated so I had to wait to have it installed. Since we have been using this range, it has been great. Although it has been a small learning curve with the temperature on the cooktop, it does heat quickly and the oven is excellent. My only complaint is that, as a short person, is is easy to turn on some features is you brush across the front panel when accessing the microwave above the range. We may have to see if using the lock feature is feasible.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pleased so far
on February 21, 2024
Posted by: GreyGeek
[This review was collected as part of a promotion.] Bought in December (2 months ago) with other major appliances to update an older kitchen. I find the range to be essentially excellent with a few quirks that required me to learn to observe some things that are new to me. Brushing against the controls had turned some of the heating elements on when it was unexpected, the wireless connection and software are not as advances as I would like. The surface requires more frequent cleaning and effort. That all said, I am quite pleased with the function and speed of the cook top. Still waiting to use the oven but I anticipate a positive experience
Written by a customer while visiting Samsung US