Customer reviews from lockly.com
Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Matte Black
Average customer rating
4.8
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
137
4 Stars
27
3 Stars
2
2 Stars
0
1 Star
0
97%of customers recommend this product.
(
151 out of
155)
Customer Reviews for Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Matte Black
Customer Rating
5
Make it easy to secure the house!
on February 13, 2026
Posted by: Slam
from Sarasota
Gender:Male
The system is easy to use and gives me a sense of control and safety over access to my house.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 13, 2026
Thank you for your feedback! We’re thrilled to hear that your Lockly system gives you both ease of use and peace of mind. Knowing it helps you feel in control and secure is exactly what we aim for. We truly appreciate you sharing your experience!
Written by a customer while visiting lockly.com
Customer Rating
5
Very Clever Lock for my AirBnB
on January 13, 2026
Posted by: Mark of Bitcoin
from Sydney, Australia
Gender:Male
This lock did *most* of what I needed it to do, but with an extra cost of the Smart Hub, it does everything. The installation was very easy for a handy person as it is replacing an existing deadbolt and really only needed to widen the main hole and I went to the extra security of drilling the top locator hole as well. You can certainly set up the lock with a number of set codes that you could cycle around through guests, but the addition of the Smart Hub means I can now add and remove pin codes remotely via the internet. And that really is the only gripe I have about this lock: It is pretty expensive, but then what isn't these days. What I'm saying is that the Value would be 5 stars if it included the Smart Hub.
The app works well which is surprising. So many hardware makers make great locks but their apps suck. This actually works well, updating you on the status of the lock no matter where you are.
The app works well which is surprising. So many hardware makers make great locks but their apps suck. This actually works well, updating you on the status of the lock no matter where you are.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 14, 2026
Thank you for the 5-star review and for taking the time to share such detailed feedback! We’re glad to hear the installation was straightforward and that the lock, app, and Smart Hub are working well for your needs—especially the remote code management and status updates. We appreciate your honest thoughts on value and pricing, and we’ll be sure to pass that feedback along. Thanks again for choosing our lock and for your thoughtful review!
Written by a customer while visiting lockly.com
Customer Rating
5
Love the product
on January 2, 2026
Posted by: Allie
Gender:Female
It was a little difficult to set up, Google seemed to be more helpful than the provided instructions. Once installed and connected the Bluetooth to my phone, I am loving the product.
Response from lockly.comBy Ashley L., Lockly Customer Service, January 2, 2026
Thank you for sharing your experience. While the product is designed for DIY installation, we understand that setup can still feel challenging at times. We’re glad to hear that once installed and connected via Bluetooth, you’re loving the product. If you ever need assistance, our support team is always here to help.
📧 help@lockly.com
📞 669-500-8835
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Fantastic
on December 29, 2025
Posted by: Youssef
from Windsor Ontario canada
Gender:Male
We bought it f over 3 years ago and extremely happy with it
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 30, 2025
Thank you for your feedback! We’re thrilled to hear that you’ve been happy with your Lockly lock for over three years. We truly appreciate your continued trust and support!
Written by a customer while visiting lockly.com
Customer Rating
5
Good.
on December 23, 2025
Posted by: Naveen
from New York
Gender:Male
I bought 3 years ago, It’s worth it. Yearly once battery charges.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 23, 2025
Thank you for sharing your experience! We’re glad to hear your lock has been serving you well over the years and that battery maintenance has been simple. We appreciate your trust in Lockly and your recommendation.
Written by a customer while visiting lockly.com
Customer Rating
4
Not a easy as it looks
on December 22, 2025
Posted by: Julio R.
from Miami, FL
Gender:Male
Bought this going on about 2 months now, I've the set up was done it was pretty easy to use with the app & the key, but still haven't figured out how to use the manual code. That option is easier said than done. It has a slight delay, when opening the app to use, but other than that it works great.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 22, 2025
Hi Julio,
Thank you for sharing your experience! We’re glad to hear that setup was easy and that the app and key are working well for you.
Regarding the manual code, we understand it can be a bit tricky at first. We’d be happy to walk you through the steps to make it easier to use. If you’d like, please reach out to our support team and one of our specialists can guide you through it.
We appreciate your feedback and are glad the lock is working well overall!
📧 help@lockly.com
📞 669-500-8835
Thank you for sharing your experience! We’re glad to hear that setup was easy and that the app and key are working well for you.
Regarding the manual code, we understand it can be a bit tricky at first. We’d be happy to walk you through the steps to make it easier to use. If you’d like, please reach out to our support team and one of our specialists can guide you through it.
We appreciate your feedback and are glad the lock is working well overall!
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent Looker
on November 8, 2025
Posted by: gemiliof
from Fort Lauderdale
Gender:Male
Best from door locker that I ever bought, great functionality, and perfect for my home and family
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 10, 2025
Thank you for your feedback! We’re thrilled to hear that your Lockly lock is working perfectly for your home and family. If you ever need anything, feel free to reach out 📧 help@lockly.com
📞 669-500-8835.
📞 669-500-8835.
Written by a customer while visiting lockly.com
Customer Rating
5
Review
on October 6, 2025
Posted by: Fahrbach
from Ny
Gender:Female
Ab was wonderful! Helped me so much . I apreciate his professionalism
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 6, 2025
Thank you for your feedback! We're thrilled to hear that AB provided you with such helpful and professional support. We’ll make sure your kind words are shared with him. We're always here if you need anything else!
— The LOCKLY Team
— The LOCKLY Team
Written by a customer while visiting lockly.com