Customer reviews from lockly.com
Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Matte Black
Average customer rating
4.8
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
137
4 Stars
27
3 Stars
2
2 Stars
0
1 Star
0
97%of customers recommend this product.
(
151 out of
155)
Customer Reviews for Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Matte Black
Customer Rating
5
works great
on September 19, 2026
Posted by: catfish
Gender:Male
works great, just pay close to instructions.on alinement
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 21, 2026
Thank you for your review! ⭐ We’re glad to hear your LOCKLY lock is working great. Proper alignment during installation is definitely important for smooth operation, so we appreciate you highlighting that for others. Thanks for choosing LOCKLY! 🔒
Written by a customer while visiting lockly.com
Customer Rating
4
Excellent hardware -
on August 4, 2026
Posted by: DaKing
from Tampa, Fl
Gender:Male
App can be improved but overall is a great lock when considering hardware and ease of use - Instructions and setup are easy to follow
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 4, 2026
Thank you for your 4-star review and for sharing your feedback! We're delighted to hear that you found the setup process straightforward and that you're enjoying the hardware and overall ease of use of your Lockly.
We also appreciate your comments about the app. We're always looking for ways to improve, and feedback from customers like you is incredibly valuable. If you have any specific suggestions on how we can make the app better, we'd love to hear them. Please don't hesitate to reach out to our support team—we're always happy to listen and share your feedback with our product team.
Thank you for choosing Lockly!
Help@lockly.com
669-500-8835
We also appreciate your comments about the app. We're always looking for ways to improve, and feedback from customers like you is incredibly valuable. If you have any specific suggestions on how we can make the app better, we'd love to hear them. Please don't hesitate to reach out to our support team—we're always happy to listen and share your feedback with our product team.
Thank you for choosing Lockly!
Help@lockly.com
669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
love it
on May 30, 2026
Posted by: johnny b
from texas
Gender:Male
hate that i waited this long to get it. peace of mind when i leave my house
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 1, 2026
We’re so glad to hear you’re enjoying the peace of mind your Lockly system provides when you leave your home. It’s exactly what we aim for—simple, reliable security that helps you feel confident wherever you are.
We appreciate you choosing Lockly and are happy to have you as part of our community. If you ever need assistance or have questions, we’re always here to help!
We appreciate you choosing Lockly and are happy to have you as part of our community. If you ever need assistance or have questions, we’re always here to help!
Written by a customer while visiting lockly.com
Customer Rating
5
Great features. Easy to use.
on May 1, 2026
Posted by: Daisy9215
from New Britain, CT
Gender:Female
Very happy we got this lock. We feel safe and sound
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 1, 2026
Thank you for your feedback! We’re so glad to hear you’re happy with your lock and that it’s giving you a sense of safety and peace of mind—that’s exactly what we aim for. We truly appreciate your support and are here anytime you need us!
Written by a customer while visiting lockly.com
Customer Rating
5
Brilliant and easy to use!
on April 23, 2026
Posted by: ChrisA
from Southwest, Michigan
Gender:Male
I bought this so that I could give others temporary access and to ensure the door was always locked. It auto locks after the door is closed for 10 seconds. Allows me to add users and specific time periods days/hours very easily.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 23, 2026
That’s exactly the kind of flexibility this product is designed for—glad to hear it’s been working well for you.
The auto-lock feature helps ensure the door is secured even if you forget, and the ability to add temporary or scheduled access is meant to make sharing access simple and controlled without needing to hand out physical keys.
If you ever want help adjusting settings or exploring more advanced access options, feel free to reach out—we’re happy to help.
The auto-lock feature helps ensure the door is secured even if you forget, and the ability to add temporary or scheduled access is meant to make sharing access simple and controlled without needing to hand out physical keys.
If you ever want help adjusting settings or exploring more advanced access options, feel free to reach out—we’re happy to help.
Written by a customer while visiting lockly.com
Customer Rating
5
Easy to use & safe
on April 8, 2026
Posted by: Noneed
from Corpus Christi
Gender:Male
Its been almost 2 months and the lock is easy to use and app works great.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 9, 2026
Thank you for the great feedback! We’re so glad to hear that after nearly two months, your lock is still easy to use and the app is working smoothly—that’s exactly the experience we aim to provide. We truly appreciate you taking the time to share!
Written by a customer while visiting lockly.com
Customer Rating
5
Great balance for close-home network
on April 3, 2026
Posted by: illusive
from Moved, 3x since purchase
Gender:Male
Long time user since 2021. I maintain my own home network. Pin-holed the doorlocks thru my gateway/router/firewall. Works great with Home Assistant with appropriate plugins.
Now, I closed my home network (no more cloud) for additional security. Still works great, bluetooth and closed home network.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 6, 2026
Thank you for being a long-time user and for sharing your setup—it's great to hear how you've integrated everything!
We’re especially glad to hear the system continues to perform well within your closed network and with Bluetooth, even after moving away from cloud access. It’s always rewarding to know our products can support more advanced, security-focused configurations like yours.
We truly appreciate your continued support since 2021. If you ever have any questions, we’re always here to help!
We’re especially glad to hear the system continues to perform well within your closed network and with Bluetooth, even after moving away from cloud access. It’s always rewarding to know our products can support more advanced, security-focused configurations like yours.
We truly appreciate your continued support since 2021. If you ever have any questions, we’re always here to help!
Written by a customer while visiting lockly.com
Customer Rating
5
The man that helped
on February 25, 2026
Posted by: Barb S
from Missouri
Gender:Female
Gift from son, the man at Lockly that I spoke with was very helpful.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 26, 2026
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
What a wonderful gift from your son! We’re so glad to hear that the Lockly team member you spoke with was very helpful and made your experience a positive one.
We truly appreciate you taking the time to share your feedback. If you ever need any assistance with your lock in the future, we’re always here and happy to help!
What a wonderful gift from your son! We’re so glad to hear that the Lockly team member you spoke with was very helpful and made your experience a positive one.
We truly appreciate you taking the time to share your feedback. If you ever need any assistance with your lock in the future, we’re always here and happy to help!
Written by a customer while visiting lockly.com