Customer reviews from lockly.com
Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Matte Black
Average customer rating
4.8
(152 Reviews)
Rating breakdown 152 reviews
5 Stars
125
4 Stars
25
3 Stars
2
2 Stars
0
1 Star
0
97%of customers recommend this product.
(
138 out of
142)
Customer Reviews for Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Matte Black
Customer Rating
5
Great Lock
on June 28, 2025
Posted by: Mzblue
from Miami,Florida
Gender:Female
I purchased my lock three years ago and I love it. The biometric fingerprint was a game changer. I also loved the feature to give temporary access codes. This feature was great when a family friend we contracted to remodel our bathroom needed access when we were not home. I have also been able to unlock and lock the door remotely using the app. Any trouble shooting issues I had I was able to call and get quick assistance.By far one of my best purchases.
Date of experience: June 28, 2025
Edit
Date of experience: June 28, 2025
Edit
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 30, 2025
Thank you so much for your wonderful feedback! We're delighted to hear how the biometric fingerprint and temporary access codes have made a difference for you, especially for giving trusted access when needed. It's great to know our app and support team have been helpful too. Thanks for choosing Lockly—it means a lot!
📧 help@lockly.com | 📞 669-500-8835
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
YOU CAN NOT FIND A BETTER ON THE MARKET!!!
on July 1, 2025
Posted by: Mony
from Sunrise Florida
Gender:Female
When we bought this lock and installed it we were amazed how simple it was to install The directions that come with the lock were very simple to read and understand! We installed this lock like in 15-20 minutes
If your looking for a lock to keep your family safe and easy to install then Lockley Locks are the ones to choose
They have so many lock styles to choose from
If your looking for a lock to keep your family safe and easy to install then Lockley Locks are the ones to choose
They have so many lock styles to choose from
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 1, 2025
Thank you for your kind words! We're so glad to hear the installation was quick and easy, and that you’re happy with the security and variety Lockly offers. Your feedback means a lot to us, and we’re thrilled to have been part of making your home safer.
If you ever need anything, we’re always here to help!
If you ever need anything, we’re always here to help!
Written by a customer while visiting lockly.com
Customer Rating
5
Great feature.
on August 4, 2025
Posted by: Cjae
from Pasco fl
Gender:Female
Just moved and the house came with the lock. This amazing worker helped me get access to it. Thank you so much
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 5, 2025
Welcome to your new home! We're so glad our team could help you get set up. If you ever need anything, don’t hesitate to reach out:
📧 help@lockly.com | 📞 669-500-8835
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
I absolutely love this lock!
on August 8, 2025
Posted by: Happy life
from Virginia Beach
Gender:Female
I purchased this lock two months ago. I absolutely love this lock. It was easy to install and well made. My family and I love the multiple options for access from facial recognition, pin, and phone. There is a one touch option to engage the lock when leaving. I have yet to use the actual key. I also like having two batteries to ensure the lock remains charged and available for use. Even with using the battery for two months, I haven’t used a quarter of the charge yet. I am very happy with the purchase.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 8, 2025
Thank you so much for your thoughtful review! We're thrilled to hear that you and your family are loving the convenience and flexibility of your Lockly smart lock. 😊🔒
From the easy installation to the multiple access options and reliable battery life, it sounds like you're making the most of all the features — and we're glad to know it's bringing you peace of mind and ease every day.
Thanks again for choosing Lockly — we're happy to have you as part of the family! 🙌
– The Lockly Team
From the easy installation to the multiple access options and reliable battery life, it sounds like you're making the most of all the features — and we're glad to know it's bringing you peace of mind and ease every day.
Thanks again for choosing Lockly — we're happy to have you as part of the family! 🙌
– The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Very functional
on September 2, 2025
Posted by: Rick-C
from Laguna Woods, CA and Venetia , PA
Gender:Male
Bought spring 2024. Very useful especially using the cell phone app where I can make changes from 2500 miles away
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 4, 2025
Thank you for sharing your experience! We’re glad to hear you’re finding the lock so useful—especially the convenience of making changes from anywhere with the app. We truly appreciate your feedback and support. Best regards, The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent agent
on September 5, 2025
Posted by: May or
from Philadelphia PA
Gender:Male
Installation was hard but the agent helped me throughout. Xian is a great agent. Product will be tested the following days since I just installed it
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 8, 2025
Thank you for your honest feedback! We know installation can sometimes be a challenge, and we’re glad to hear that Xian was able to guide you through the process. We hope your new Lockly lock performs well in the days ahead — and if you run into any questions, our team is always here to help! — The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Review
on October 6, 2025
Posted by: Fahrbach
from Ny
Gender:Female
Ab was wonderful! Helped me so much . I apreciate his professionalism
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 6, 2025
Thank you for your feedback! We're thrilled to hear that AB provided you with such helpful and professional support. We’ll make sure your kind words are shared with him. We're always here if you need anything else!\n\n— The LOCKLY Team
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent Looker
on November 8, 2025
Posted by: gemiliof
from Fort Lauderdale
Gender:Male
Best from door locker that I ever bought, great functionality, and perfect for my home and family
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 10, 2025
Thank you for your feedback! We’re thrilled to hear that your Lockly lock is working perfectly for your home and family. If you ever need anything, feel free to reach out 📧 help@lockly.com
📞 669-500-8835.
📞 669-500-8835.
Written by a customer while visiting lockly.com