Customer reviews from lockly.com
Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Satin Nickel
Average customer rating
4.8
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
379
4 Stars
56
3 Stars
12
2 Stars
0
1 Star
0
98%of customers recommend this product.
(
409 out of
417)
Customer Reviews for Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Satin Nickel
Customer Rating
5
Excellent product
on July 22, 2025
Posted by: Danny918
from Hudson valley NY
Gender:Male
I’ve had this for 4 years now and it’s been excellent, never let us down. The Lockly support team has been great when I’ve needed them (only once in 4 years) Cresia D. In support was extremely responsive and took great care of me.
Excellent product, excellent support.
Excellent product, excellent support.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 22, 2025
Thank you so much for your kind words and for being a loyal Lockly user for the past four years! We're thrilled to hear that your experience has been reliable and that Cresia was able to support you when needed. We'll be sure to pass along your appreciation to her. Thanks again for being part of the Lockly family! 🔐😊
Written by a customer while visiting lockly.com
Customer Rating
5
Great feature.
on August 4, 2025
Posted by: Cjae
from Pasco fl
Gender:Female
Just moved and the house came with the lock. This amazing worker helped me get access to it. Thank you so much
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 5, 2025
Welcome to your new home! We're so glad our team could help you get set up. If you ever need anything, don’t hesitate to reach out:
📧 help@lockly.com | 📞 669-500-8835
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
I absolutely love this lock!
on August 8, 2025
Posted by: Happy life
from Virginia Beach
Gender:Female
I purchased this lock two months ago. I absolutely love this lock. It was easy to install and well made. My family and I love the multiple options for access from facial recognition, pin, and phone. There is a one touch option to engage the lock when leaving. I have yet to use the actual key. I also like having two batteries to ensure the lock remains charged and available for use. Even with using the battery for two months, I haven’t used a quarter of the charge yet. I am very happy with the purchase.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 8, 2025
Thank you so much for your thoughtful review! We're thrilled to hear that you and your family are loving the convenience and flexibility of your Lockly smart lock. 😊🔒
From the easy installation to the multiple access options and reliable battery life, it sounds like you're making the most of all the features — and we're glad to know it's bringing you peace of mind and ease every day.
Thanks again for choosing Lockly — we're happy to have you as part of the family! 🙌
– The Lockly Team
From the easy installation to the multiple access options and reliable battery life, it sounds like you're making the most of all the features — and we're glad to know it's bringing you peace of mind and ease every day.
Thanks again for choosing Lockly — we're happy to have you as part of the family! 🙌
– The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
I own a few different locks love them all!
on August 12, 2025
Posted by: Huey
from Baton rouge
Gender:Male
Commercial and residential these locks perform perfectly!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 15, 2025
Thanks for the great review! We're glad to hear our locks perform perfectly for both commercial and residential needs. Appreciate your support!
Written by a customer while visiting lockly.com
Customer Rating
5
It has worked great for 4 years
on August 14, 2025
Posted by: Stoney
from Florida
It has worked great for 4 years. I like heaven four different ways that I can open it.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 15, 2025
Thanks for your feedback! We’re glad to hear it’s been working great for 4 years and that you love the four different ways to unlock. Here’s to many more years of convenience!
Written by a customer while visiting lockly.com
Customer Rating
5
Very functional
on September 2, 2025
Posted by: Rick-C
from Laguna Woods, CA and Venetia , PA
Gender:Male
Bought spring 2024. Very useful especially using the cell phone app where I can make changes from 2500 miles away
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 4, 2025
Thank you for sharing your experience! We’re glad to hear you’re finding the lock so useful—especially the convenience of making changes from anywhere with the app. We truly appreciate your feedback and support. Best regards, The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent agent
on September 5, 2025
Posted by: May or
from Philadelphia PA
Gender:Male
Installation was hard but the agent helped me throughout. Xian is a great agent. Product will be tested the following days since I just installed it
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 8, 2025
Thank you for your honest feedback! We know installation can sometimes be a challenge, and we’re glad to hear that Xian was able to guide you through the process. We hope your new Lockly lock performs well in the days ahead — and if you run into any questions, our team is always here to help! — The Lockly Team
Written by a customer while visiting lockly.com