Customer reviews from lockly.com
Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Satin Nickel
Average customer rating
4.8
(469 Reviews)
Rating breakdown 469 reviews
5 Stars
396
4 Stars
61
3 Stars
12
2 Stars
0
1 Star
0
98%of customers recommend this product.
(
430 out of
438)
Customer Reviews for Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Satin Nickel
Customer Rating
5
Excellent product
on September 8, 2026
Posted by: JHEr
from Florida
Gender:Male
Work perfectly. Always send notifications. Long battery life.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 8, 2026
Thank you for the great review! We’re thrilled to hear that your Lockly lock is working perfectly, consistently sending notifications, and providing the long battery life you were looking for. We truly appreciate your support and are glad to have you as part of the Lockly family! 🔒😊
Written by a customer while visiting lockly.com
Customer Rating
5
Micah is Amazing
on September 1, 2026
Posted by: Matt LOCKLY
from CA
Gender:Male
I worked with Micah and she was very professional in addressing my issue and has done an excellent job resolving my needs. She was very understanding and extremely nice!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 3, 2026
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Micah provided such professional, understanding, and friendly support. We’ll be sure to share your kind words with her. We truly appreciate you taking the time to recognize her excellent service and are so glad we could help resolve your issue!
Written by a customer while visiting lockly.com
Customer Rating
4
Excellent hardware -
on August 4, 2026
Posted by: DaKing
from Tampa, Fl
Gender:Male
App can be improved but overall is a great lock when considering hardware and ease of use - Instructions and setup are easy to follow
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 4, 2026
Thank you for your 4-star review and for sharing your feedback! We're delighted to hear that you found the setup process straightforward and that you're enjoying the hardware and overall ease of use of your Lockly.
We also appreciate your comments about the app. We're always looking for ways to improve, and feedback from customers like you is incredibly valuable. If you have any specific suggestions on how we can make the app better, we'd love to hear them. Please don't hesitate to reach out to our support team—we're always happy to listen and share your feedback with our product team.
Thank you for choosing Lockly!
Help@lockly.com
669-500-8835
We also appreciate your comments about the app. We're always looking for ways to improve, and feedback from customers like you is incredibly valuable. If you have any specific suggestions on how we can make the app better, we'd love to hear them. Please don't hesitate to reach out to our support team—we're always happy to listen and share your feedback with our product team.
Thank you for choosing Lockly!
Help@lockly.com
669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Positive change for our home
on July 14, 2026
Posted by: Jsg0208
from Orlando
Gender:Female
Great product! It auto locks within certain amount of time, easy to open. Compatible wih my phone and Apple Watch.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 14, 2026
Thank you for your 5-star review! We're so glad you're enjoying the convenience of features like auto-lock, easy access, and seamless compatibility with your phone and Apple Watch. It's great to hear your Lockly lock is making everyday access simpler and more secure. Thank you for choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
4
Great smart lock for my rental
on June 13, 2026
Posted by: dman
Gender:Male
I bought this about a year ago for my rental. It allows me easy access to add and change codes for my renters, and has been working very well for about a year now. The only thing I wish was better is the Wi-Fi connection doesn't always work, and the dongle has to be plugged into an outlet very near the latch or it won't work at all. If the Wi-Fi connection were improved, it'd basically be perfect. I also think it's a bit expensive for what you are getting, but overall worthwhile.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 15, 2026
Thank you for taking the time to share your detailed feedback and for using your Lockly for the past year on your rental property. We're glad to hear it's been working well for managing renter access and making code changes easy.
We appreciate your honest comments regarding the Wi-Fi connectivity and dongle placement. Feedback like this is very helpful for our team as we continue improving reliability and user experience, especially for remote access features. We also understand your note on pricing and will share that with our product team.
If you ever need assistance optimizing your setup or improving connection stability, our support team is always happy to help. Thank you again for choosing Lockly and for your continued trust.
📧 help@lockly.com
📞 669-500-8835
We appreciate your honest comments regarding the Wi-Fi connectivity and dongle placement. Feedback like this is very helpful for our team as we continue improving reliability and user experience, especially for remote access features. We also understand your note on pricing and will share that with our product team.
If you ever need assistance optimizing your setup or improving connection stability, our support team is always happy to help. Thank you again for choosing Lockly and for your continued trust.
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
4
works great
on June 5, 2026
Posted by: grice
from Maywood,il
Gender:Male
this is my second lock pretty happy with them. it still has a few bugs that need to fixed
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 5, 2026
Thank you for taking the time to share your feedback and for choosing Lockly for your home security needs. We truly appreciate your loyalty and are glad to hear that this is your second Lockly lock and that you have been happy with your experience overall.
We also appreciate your candid comments regarding the bugs you've encountered. Feedback like yours is invaluable in helping us improve our products and the experience we provide to our customers.
Our team would like to learn more about the specific issues you've experienced and understand how we can improve. We will be reaching out to you shortly to gather additional details and see how we can assist.
Thank you again for your continued support and for giving us the opportunity to serve you.
We also appreciate your candid comments regarding the bugs you've encountered. Feedback like yours is invaluable in helping us improve our products and the experience we provide to our customers.
Our team would like to learn more about the specific issues you've experienced and understand how we can improve. We will be reaching out to you shortly to gather additional details and see how we can assist.
Thank you again for your continued support and for giving us the opportunity to serve you.
Written by a customer while visiting lockly.com
Customer Rating
5
love it
on May 30, 2026
Posted by: johnny b
from texas
Gender:Male
hate that i waited this long to get it. peace of mind when i leave my house
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 1, 2026
We’re so glad to hear you’re enjoying the peace of mind your Lockly system provides when you leave your home. It’s exactly what we aim for—simple, reliable security that helps you feel confident wherever you are.
We appreciate you choosing Lockly and are happy to have you as part of our community. If you ever need assistance or have questions, we’re always here to help!
We appreciate you choosing Lockly and are happy to have you as part of our community. If you ever need assistance or have questions, we’re always here to help!
Written by a customer while visiting lockly.com
Customer Rating
5
Great features. Easy to use.
on May 1, 2026
Posted by: Daisy9215
from New Britain, CT
Gender:Female
Very happy we got this lock. We feel safe and sound
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 1, 2026
Thank you for your feedback! We’re so glad to hear you’re happy with your lock and that it’s giving you a sense of safety and peace of mind—that’s exactly what we aim for. We truly appreciate your support and are here anytime you need us!
Written by a customer while visiting lockly.com