Customer reviews from lockly.com
Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Satin Nickel
Average customer rating
4.8
(440 Reviews)
Rating breakdown 440 reviews
5 Stars
372
4 Stars
56
3 Stars
12
2 Stars
0
1 Star
0
98%of customers recommend this product.
(
402 out of
410)
Customer Reviews for Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Satin Nickel
Customer Rating
5
Safe and easy to operate
on June 8, 2025
Posted by: Donny
from Branson MO
Gender:Male
We bought this product for our nightly rental and are impressed how easy it is to operate to keep our rental and our guests save.
Response from lockly.comBy Ashley L., Lockly Customer Service, June 9, 2025
Thank you for your feedback! We’re glad to hear that Lockly is making it easy to manage your nightly rental while keeping both your property and guests safe. Your satisfaction means a lot to us, and we’re here if you ever need any assistance or tips to get the most out of your lock!
Written by a customer while visiting lockly.com
Customer Rating
5
High quality and secure lock
on June 10, 2025
Posted by: Leta
from Washington DC
Gender:Female
Bought this lock. Installation was easy and really
Like the feature of covering the keypad the fact that the numbers don’t stay in same location
Like the feature of covering the keypad the fact that the numbers don’t stay in same location
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 11, 2025
Thank you for your review! We're happy to hear that installation was easy and that you're enjoying the secure keypad design. The number randomization feature is one of our favorites too—it's a great way to prevent code guessing from fingerprints or wear. We appreciate your support and hope you continue to enjoy your Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Great Addition
on June 11, 2025
Posted by: Marie007
from Ohio
Gender:Female
My new home came with this gadget and I love it!!!
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Complete and thorough review!
on June 13, 2025
Posted by: Warbarz
from Minnesota, USA
Gender:Male
First off, 5 Stars. I have 4 lockly locks. All the same model, two different physical colors/finishes. This means that I have some ability to affirm reliability for this model particularly as 4 units of various time periods have been employed for greater than 2 years, going on 5 years now on the oldest. These are all installed indoors.
First, I have contacted support on two occasions. First time was because I lost (adhesive let loose) the magnet that detects if the door is opened or closed. Support replaced it for free. The second time I needed help was years after install, I wanted to merge 2 locks into an account with 2 existing locks and lost the security key. Within minutes of contact I was advised and guided through a recovery process which enabled me to get the locks reprogramed and added to the other account. The best part though was they maintained the finger print history! Amazing! So pleased!
Next lets cover battery life... surely a blue tooth enabled, wifi capable (via hub), device with a screen that manipulates a actuator would eat batteries right? WRONG! I honestly do not know how they did it, but this thing is used EVERY DAY, multiple times a day, and RARELY needs batteries changed... like every few months, or maybe like once a year? Hard to believe honestly, but thats why I am sharing it. Put good (non rechargables) in and it just keeps going. LOVE IT!
First, I have contacted support on two occasions. First time was because I lost (adhesive let loose) the magnet that detects if the door is opened or closed. Support replaced it for free. The second time I needed help was years after install, I wanted to merge 2 locks into an account with 2 existing locks and lost the security key. Within minutes of contact I was advised and guided through a recovery process which enabled me to get the locks reprogramed and added to the other account. The best part though was they maintained the finger print history! Amazing! So pleased!
Next lets cover battery life... surely a blue tooth enabled, wifi capable (via hub), device with a screen that manipulates a actuator would eat batteries right? WRONG! I honestly do not know how they did it, but this thing is used EVERY DAY, multiple times a day, and RARELY needs batteries changed... like every few months, or maybe like once a year? Hard to believe honestly, but thats why I am sharing it. Put good (non rechargables) in and it just keeps going. LOVE IT!
So... app works great, support is great, battery life is great, and longevity is great as they are still going strong 5 years later.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 16, 2025
Wow—thank you so much for the 5-star review and for sharing such a thorough, long-term perspective! We’re absolutely thrilled to hear that all four of your Lockly locks have performed reliably over the years, and it's fantastic to know that our customer support team was able to assist you quickly and effectively both times you reached out. We're especially glad the fingerprint history was preserved during reprogramming—that's one of the features we’re proud of!
It’s also great to hear how impressed you are with the battery life. We’ve worked hard to make sure Lockly devices are not just secure and smart, but also energy-efficient. Your experience really means a lot to us, and we're so grateful for your continued support and trust over the years.
Thanks again for being such a loyal Lockly customer!
It’s also great to hear how impressed you are with the battery life. We’ve worked hard to make sure Lockly devices are not just secure and smart, but also energy-efficient. Your experience really means a lot to us, and we're so grateful for your continued support and trust over the years.
Thanks again for being such a loyal Lockly customer!
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock!!!!
on June 16, 2025
Posted by: Sainr
from North Carolina
Gender:Male
Great lock! I bought this lock because of the hack proof system. It has work wonderfully ever since
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 16, 2025
Thank you for your feedback! We’re glad to hear that the Lockly hack-proof system has been working wonderfully for you. Your security is our top priority, and we appreciate your trust in our product!
Written by a customer while visiting lockly.com
Customer Rating
5
Great Lock
on June 28, 2025
Posted by: Mzblue
from Miami,Florida
Gender:Female
I purchased my lock three years ago and I love it. The biometric fingerprint was a game changer. I also loved the feature to give temporary access codes. This feature was great when a family friend we contracted to remodel our bathroom needed access when we were not home. I have also been able to unlock and lock the door remotely using the app. Any trouble shooting issues I had I was able to call and get quick assistance.By far one of my best purchases.
Date of experience: June 28, 2025
Edit
Date of experience: June 28, 2025
Edit
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 30, 2025
Thank you so much for your wonderful feedback! We're delighted to hear how the biometric fingerprint and temporary access codes have made a difference for you, especially for giving trusted access when needed. It's great to know our app and support team have been helpful too. Thanks for choosing Lockly—it means a lot!
📧 help@lockly.com | 📞 669-500-8835
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Great excellent product!
on June 30, 2025
Posted by: amoraellis
from Fort Lee New Jersey
Gender:Male
I definitely recommend this to anyone and any business.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 1, 2025
Thank you for the fantastic recommendation! We're so glad to hear you’re confident in Lockly for both personal and business use. Your support means a lot to us!
If you need anything else, feel free to reach out anytime.
If you need anything else, feel free to reach out anytime.
Written by a customer while visiting lockly.com
Customer Rating
5
YOU CAN NOT FIND A BETTER ON THE MARKET!!!
on July 1, 2025
Posted by: Mony
from Sunrise Florida
Gender:Female
When we bought this lock and installed it we were amazed how simple it was to install The directions that come with the lock were very simple to read and understand! We installed this lock like in 15-20 minutes
If your looking for a lock to keep your family safe and easy to install then Lockley Locks are the ones to choose
They have so many lock styles to choose from
If your looking for a lock to keep your family safe and easy to install then Lockley Locks are the ones to choose
They have so many lock styles to choose from
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 1, 2025
Thank you for your kind words! We're so glad to hear the installation was quick and easy, and that you’re happy with the security and variety Lockly offers. Your feedback means a lot to us, and we’re thrilled to have been part of making your home safer.
If you ever need anything, we’re always here to help!
If you ever need anything, we’re always here to help!
Written by a customer while visiting lockly.com