Customer reviews from lockly.com
Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Satin Nickel
Average customer rating
4.8
(440 Reviews)
Rating breakdown 440 reviews
5 Stars
372
4 Stars
56
3 Stars
12
2 Stars
0
1 Star
0
98%of customers recommend this product.
(
402 out of
410)
Customer Reviews for Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Satin Nickel
Customer Rating
5
Amazing features.
on May 17, 2025
Posted by: Justmerc
from Marshall mo
Gender:Male
Everything I want in a smart door lock. Had to call support they was quick and very helpful with the set up
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome Lock
on May 19, 2025
Posted by: Benjamin 22
from Rochester NY
Gender:Male
I bought this product last week and the installation was pretty straight forward. Easy to set up and we like the piece of mind that the app alerts you when the door is not shut. No more turning around in the car to double check.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome functionality
on May 19, 2025
Posted by: Tarots
from Los Angeles CA
Gender:Male
I have had my unit for 3 years and I have no regrets making this investment
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome lock
on May 23, 2025
Posted by: Beau13
from Boerne Texas
Gender:Male
Lock works very well no issues easy installation good price point
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Easy to operate
on May 31, 2025
Posted by: Mori
from Los Altos, ca
Gender:Male
Customer service is excellent. Good quality. Good features
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Beautiful lock and handle
on June 3, 2025
Posted by: Cait
from Reno, NV
Gender:Female
After my previous LOCKLY had trouble locking, the support team was consistent in following up for assistance. I received this LOCKLY and it was so smooth to install, and the updated version with the rubber backing protects my door from scratches. It connects very easily to the app.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
4
Great lock
on June 4, 2025
Posted by: Nezza
from Perth, W.A.
Gender:Male
This lock is so good. Setting up is a breeze and works great. We are using the fingerprint access with confidence and no issues and I have already had to give out an access code for a trusted contractor to gain entry so that I did not have to organise someone to be there.to unlock the door. The only downside is that I wish that I didn't have to buy the wifi link to access the lock remotely and that the door handle did not stick out so far as we can't close the security screen door now. Definitely recommend this lock to anyone.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 5, 2025
Thank you so much for your thoughtful review! We're thrilled to hear that you're enjoying the ease of setup and the convenience of fingerprint access and access codes — that kind of flexibility is exactly what we aim for.
We appreciate your feedback about the Wi-Fi Hub and door handle design. We’re always listening and continuously working to improve both the product and the user experience, so your input is very valuable to our team.
Thanks again for recommending Lockly — it means a lot!
📧 help@lockly.com
📞 669-500-8835
We appreciate your feedback about the Wi-Fi Hub and door handle design. We’re always listening and continuously working to improve both the product and the user experience, so your input is very valuable to our team.
Thanks again for recommending Lockly — it means a lot!
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Simply the best
on June 5, 2025
Posted by: Landlord
from Annapolis
Gender:Male
I own many rental units. It is handy for me to provide tenants with a lock that does not require a key. The fact that I am able to provide access with a fingerprint and or code is really appreciated by the tenants who don’t have to carry around keys. The fact that the code is random in input makes people feel secure. But truthfully the fingerprint is what most people use all the time and they think it’s just fantastic. I recommended this product to 4 different people and four different people heave bought a total of eight locks.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 6, 2025
Thank you so much for your wonderful feedback and for recommending Lockly to your network! We’re glad to hear that the fingerprint and code access features are making life easier and more secure for both you and your tenants.
As a thank you, remember that for every valid referral you submit, you’ll receive $50 cash back! To refer more friends, simply visit:
https://lockly.referralcandy.com/
If you ever need assistance, don’t hesitate to reach out to us at:
📧 help@lockly.com
📞 669-500-8835
As a thank you, remember that for every valid referral you submit, you’ll receive $50 cash back! To refer more friends, simply visit:
https://lockly.referralcandy.com/
If you ever need assistance, don’t hesitate to reach out to us at:
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com