Customer reviews from lockly.com
Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Satin Nickel
Average customer rating
4.8
(469 Reviews)
Rating breakdown 469 reviews
5 Stars
396
4 Stars
61
3 Stars
12
2 Stars
0
1 Star
0
98%of customers recommend this product.
(
430 out of
438)
Customer Reviews for Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Satin Nickel
Customer Rating
5
Great lock!!!!
on June 16, 2025
Posted by: Sainr
from North Carolina
Gender:Male
Great lock! I bought this lock because of the hack proof system. It has work wonderfully ever since
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 16, 2025
Thank you for your feedback! We’re glad to hear that the Lockly hack-proof system has been working wonderfully for you. Your security is our top priority, and we appreciate your trust in our product!
Written by a customer while visiting lockly.com
Customer Rating
5
Complete and thorough review!
on June 13, 2025
Posted by: Warbarz
from Minnesota, USA
Gender:Male
First off, 5 Stars. I have 4 lockly locks. All the same model, two different physical colors/finishes. This means that I have some ability to affirm reliability for this model particularly as 4 units of various time periods have been employed for greater than 2 years, going on 5 years now on the oldest. These are all installed indoors.
First, I have contacted support on two occasions. First time was because I lost (adhesive let loose) the magnet that detects if the door is opened or closed. Support replaced it for free. The second time I needed help was years after install, I wanted to merge 2 locks into an account with 2 existing locks and lost the security key. Within minutes of contact I was advised and guided through a recovery process which enabled me to get the locks reprogramed and added to the other account. The best part though was they maintained the finger print history! Amazing! So pleased!
Next lets cover battery life... surely a blue tooth enabled, wifi capable (via hub), device with a screen that manipulates a actuator would eat batteries right? WRONG! I honestly do not know how they did it, but this thing is used EVERY DAY, multiple times a day, and RARELY needs batteries changed... like every few months, or maybe like once a year? Hard to believe honestly, but thats why I am sharing it. Put good (non rechargables) in and it just keeps going. LOVE IT!
First, I have contacted support on two occasions. First time was because I lost (adhesive let loose) the magnet that detects if the door is opened or closed. Support replaced it for free. The second time I needed help was years after install, I wanted to merge 2 locks into an account with 2 existing locks and lost the security key. Within minutes of contact I was advised and guided through a recovery process which enabled me to get the locks reprogramed and added to the other account. The best part though was they maintained the finger print history! Amazing! So pleased!
Next lets cover battery life... surely a blue tooth enabled, wifi capable (via hub), device with a screen that manipulates a actuator would eat batteries right? WRONG! I honestly do not know how they did it, but this thing is used EVERY DAY, multiple times a day, and RARELY needs batteries changed... like every few months, or maybe like once a year? Hard to believe honestly, but thats why I am sharing it. Put good (non rechargables) in and it just keeps going. LOVE IT!
So... app works great, support is great, battery life is great, and longevity is great as they are still going strong 5 years later.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 16, 2025
Wow—thank you so much for the 5-star review and for sharing such a thorough, long-term perspective! We’re absolutely thrilled to hear that all four of your Lockly locks have performed reliably over the years, and it's fantastic to know that our customer support team was able to assist you quickly and effectively both times you reached out. We're especially glad the fingerprint history was preserved during reprogramming—that's one of the features we’re proud of!
It’s also great to hear how impressed you are with the battery life. We’ve worked hard to make sure Lockly devices are not just secure and smart, but also energy-efficient. Your experience really means a lot to us, and we're so grateful for your continued support and trust over the years.
Thanks again for being such a loyal Lockly customer!
It’s also great to hear how impressed you are with the battery life. We’ve worked hard to make sure Lockly devices are not just secure and smart, but also energy-efficient. Your experience really means a lot to us, and we're so grateful for your continued support and trust over the years.
Thanks again for being such a loyal Lockly customer!
Written by a customer while visiting lockly.com
Customer Rating
5
Great Addition
on June 11, 2025
Posted by: Marie007
from Ohio
Gender:Female
My new home came with this gadget and I love it!!!
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
High quality and secure lock
on June 10, 2025
Posted by: Leta
from Washington DC
Gender:Female
Bought this lock. Installation was easy and really
Like the feature of covering the keypad the fact that the numbers don’t stay in same location
Like the feature of covering the keypad the fact that the numbers don’t stay in same location
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 11, 2025
Thank you for your review! We're happy to hear that installation was easy and that you're enjoying the secure keypad design. The number randomization feature is one of our favorites too—it's a great way to prevent code guessing from fingerprints or wear. We appreciate your support and hope you continue to enjoy your Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Safe and easy to operate
on June 8, 2025
Posted by: Donny
from Branson MO
Gender:Male
We bought this product for our nightly rental and are impressed how easy it is to operate to keep our rental and our guests save.
Response from lockly.comBy Ashley L., Lockly Customer Service, June 9, 2025
Thank you for your feedback! We’re glad to hear that Lockly is making it easy to manage your nightly rental while keeping both your property and guests safe. Your satisfaction means a lot to us, and we’re here if you ever need any assistance or tips to get the most out of your lock!
Written by a customer while visiting lockly.com
Customer Rating
5
Simply the best
on June 5, 2025
Posted by: Landlord
from Annapolis
Gender:Male
I own many rental units. It is handy for me to provide tenants with a lock that does not require a key. The fact that I am able to provide access with a fingerprint and or code is really appreciated by the tenants who don’t have to carry around keys. The fact that the code is random in input makes people feel secure. But truthfully the fingerprint is what most people use all the time and they think it’s just fantastic. I recommended this product to 4 different people and four different people heave bought a total of eight locks.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 6, 2025
Thank you so much for your wonderful feedback and for recommending Lockly to your network! We’re glad to hear that the fingerprint and code access features are making life easier and more secure for both you and your tenants.
As a thank you, remember that for every valid referral you submit, you’ll receive $50 cash back! To refer more friends, simply visit:
https://lockly.referralcandy.com/
If you ever need assistance, don’t hesitate to reach out to us at:
📧 help@lockly.com
📞 669-500-8835
As a thank you, remember that for every valid referral you submit, you’ll receive $50 cash back! To refer more friends, simply visit:
https://lockly.referralcandy.com/
If you ever need assistance, don’t hesitate to reach out to us at:
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
4
Great lock
on June 4, 2025
Posted by: Nezza
from Perth, W.A.
Gender:Male
This lock is so good. Setting up is a breeze and works great. We are using the fingerprint access with confidence and no issues and I have already had to give out an access code for a trusted contractor to gain entry so that I did not have to organise someone to be there.to unlock the door. The only downside is that I wish that I didn't have to buy the wifi link to access the lock remotely and that the door handle did not stick out so far as we can't close the security screen door now. Definitely recommend this lock to anyone.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 5, 2025
Thank you so much for your thoughtful review! We're thrilled to hear that you're enjoying the ease of setup and the convenience of fingerprint access and access codes — that kind of flexibility is exactly what we aim for.
We appreciate your feedback about the Wi-Fi Hub and door handle design. We’re always listening and continuously working to improve both the product and the user experience, so your input is very valuable to our team.
Thanks again for recommending Lockly — it means a lot!
📧 help@lockly.com
📞 669-500-8835
We appreciate your feedback about the Wi-Fi Hub and door handle design. We’re always listening and continuously working to improve both the product and the user experience, so your input is very valuable to our team.
Thanks again for recommending Lockly — it means a lot!
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Beautiful lock and handle
on June 3, 2025
Posted by: Cait
from Reno, NV
Gender:Female
After my previous LOCKLY had trouble locking, the support team was consistent in following up for assistance. I received this LOCKLY and it was so smooth to install, and the updated version with the rubber backing protects my door from scratches. It connects very easily to the app.
I would recommend this to a friend!
Written by a customer while visiting lockly.com