Customer reviews from lockly.com
Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Satin Nickel
Average customer rating
4.8
(469 Reviews)
Rating breakdown 469 reviews
5 Stars
396
4 Stars
61
3 Stars
12
2 Stars
0
1 Star
0
98%of customers recommend this product.
(
430 out of
438)
Customer Reviews for Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Satin Nickel
Customer Rating
5
Love the product
on January 2, 2026
Posted by: Allie
Gender:Female
It was a little difficult to set up, Google seemed to be more helpful than the provided instructions. Once installed and connected the Bluetooth to my phone, I am loving the product.
Response from lockly.comBy Ashley L., Lockly Customer Service, January 2, 2026
Thank you for sharing your experience. While the product is designed for DIY installation, we understand that setup can still feel challenging at times. We’re glad to hear that once installed and connected via Bluetooth, you’re loving the product. If you ever need assistance, our support team is always here to help.
📧 help@lockly.com
📞 669-500-8835
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Fantastic
on December 29, 2025
Posted by: Youssef
from Windsor Ontario canada
Gender:Male
We bought it f over 3 years ago and extremely happy with it
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 30, 2025
Thank you for your feedback! We’re thrilled to hear that you’ve been happy with your Lockly lock for over three years. We truly appreciate your continued trust and support!
Written by a customer while visiting lockly.com
Customer Rating
5
Good.
on December 23, 2025
Posted by: Naveen
from New York
Gender:Male
I bought 3 years ago, It’s worth it. Yearly once battery charges.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 23, 2025
Thank you for sharing your experience! We’re glad to hear your lock has been serving you well over the years and that battery maintenance has been simple. We appreciate your trust in Lockly and your recommendation.
Written by a customer while visiting lockly.com
Customer Rating
4
Not a easy as it looks
on December 22, 2025
Posted by: Julio R.
from Miami, FL
Gender:Male
Bought this going on about 2 months now, I've the set up was done it was pretty easy to use with the app & the key, but still haven't figured out how to use the manual code. That option is easier said than done. It has a slight delay, when opening the app to use, but other than that it works great.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 22, 2025
Hi Julio,
Thank you for sharing your experience! We’re glad to hear that setup was easy and that the app and key are working well for you.
Regarding the manual code, we understand it can be a bit tricky at first. We’d be happy to walk you through the steps to make it easier to use. If you’d like, please reach out to our support team and one of our specialists can guide you through it.
We appreciate your feedback and are glad the lock is working well overall!
📧 help@lockly.com
📞 669-500-8835
Thank you for sharing your experience! We’re glad to hear that setup was easy and that the app and key are working well for you.
Regarding the manual code, we understand it can be a bit tricky at first. We’d be happy to walk you through the steps to make it easier to use. If you’d like, please reach out to our support team and one of our specialists can guide you through it.
We appreciate your feedback and are glad the lock is working well overall!
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent Looker
on November 8, 2025
Posted by: gemiliof
from Fort Lauderdale
Gender:Male
Best from door locker that I ever bought, great functionality, and perfect for my home and family
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 10, 2025
Thank you for your feedback! We’re thrilled to hear that your Lockly lock is working perfectly for your home and family. If you ever need anything, feel free to reach out 📧 help@lockly.com
📞 669-500-8835.
📞 669-500-8835.
Written by a customer while visiting lockly.com
Customer Rating
5
Review
on October 6, 2025
Posted by: Fahrbach
from Ny
Gender:Female
Ab was wonderful! Helped me so much . I apreciate his professionalism
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 6, 2025
Thank you for your feedback! We're thrilled to hear that AB provided you with such helpful and professional support. We’ll make sure your kind words are shared with him. We're always here if you need anything else!
— The LOCKLY Team
— The LOCKLY Team
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent agent
on September 5, 2025
Posted by: May or
from Philadelphia PA
Gender:Male
Installation was hard but the agent helped me throughout. Xian is a great agent. Product will be tested the following days since I just installed it
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 8, 2025
Thank you for your honest feedback! We know installation can sometimes be a challenge, and we’re glad to hear that Xian was able to guide you through the process. We hope your new Lockly lock performs well in the days ahead — and if you run into any questions, our team is always here to help! — The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Very functional
on September 2, 2025
Posted by: Rick-C
from Laguna Woods, CA and Venetia , PA
Gender:Male
Bought spring 2024. Very useful especially using the cell phone app where I can make changes from 2500 miles away
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 4, 2025
Thank you for sharing your experience! We’re glad to hear you’re finding the lock so useful—especially the convenience of making changes from anywhere with the app. We truly appreciate your feedback and support. Best regards, The Lockly Team
Written by a customer while visiting lockly.com