I had a problem with Smart Lock, needed to resolve it soon, I was locked out. Two weeks go by with 24 hrs delay or more for each question to be answered. Finally I did resolve the problem by myself. When the customer care agent give me the answer to solve the problem almost 2 weeks later, I already have it done.
Words can't describe how much this lock has changed my household, it is incredibly convenient to not worry about bringing keys every time we leave the house and having the numbers change on the pin pad for extra security is incredible!
I bought this a few weeks ago after having issues with my kid losing her keys and forgetting them at home. The install was so quick and easy and we no longer worry about lost keys!