Customer reviews from lockly.com
Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Satin Nickel
Average customer rating
4.8
(469 Reviews)
Rating breakdown 469 reviews
5 Stars
396
4 Stars
61
3 Stars
12
2 Stars
0
1 Star
0
98%of customers recommend this product.
(
430 out of
438)
Customer Reviews for Lockly - Model 7S Deadbolt Smart Lock with Touchscreen/Key Access/Auto Lock/Bluetooth App Control - Satin Nickel
Customer Rating
5
Brilliant and easy to use!
on April 23, 2026
Posted by: ChrisA
from Southwest, Michigan
Gender:Male
I bought this so that I could give others temporary access and to ensure the door was always locked. It auto locks after the door is closed for 10 seconds. Allows me to add users and specific time periods days/hours very easily.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 23, 2026
That’s exactly the kind of flexibility this product is designed for—glad to hear it’s been working well for you.
The auto-lock feature helps ensure the door is secured even if you forget, and the ability to add temporary or scheduled access is meant to make sharing access simple and controlled without needing to hand out physical keys.
If you ever want help adjusting settings or exploring more advanced access options, feel free to reach out—we’re happy to help.
The auto-lock feature helps ensure the door is secured even if you forget, and the ability to add temporary or scheduled access is meant to make sharing access simple and controlled without needing to hand out physical keys.
If you ever want help adjusting settings or exploring more advanced access options, feel free to reach out—we’re happy to help.
Written by a customer while visiting lockly.com
Customer Rating
5
Easy to use & safe
on April 8, 2026
Posted by: Noneed
from Corpus Christi
Gender:Male
Its been almost 2 months and the lock is easy to use and app works great.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 9, 2026
Thank you for the great feedback! We’re so glad to hear that after nearly two months, your lock is still easy to use and the app is working smoothly—that’s exactly the experience we aim to provide. We truly appreciate you taking the time to share!
Written by a customer while visiting lockly.com
Customer Rating
5
Great balance for close-home network
on April 3, 2026
Posted by: illusive
from Moved, 3x since purchase
Gender:Male
Long time user since 2021. I maintain my own home network. Pin-holed the doorlocks thru my gateway/router/firewall. Works great with Home Assistant with appropriate plugins.
Now, I closed my home network (no more cloud) for additional security. Still works great, bluetooth and closed home network.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 6, 2026
Thank you for being a long-time user and for sharing your setup—it's great to hear how you've integrated everything!
We’re especially glad to hear the system continues to perform well within your closed network and with Bluetooth, even after moving away from cloud access. It’s always rewarding to know our products can support more advanced, security-focused configurations like yours.
We truly appreciate your continued support since 2021. If you ever have any questions, we’re always here to help!
We’re especially glad to hear the system continues to perform well within your closed network and with Bluetooth, even after moving away from cloud access. It’s always rewarding to know our products can support more advanced, security-focused configurations like yours.
We truly appreciate your continued support since 2021. If you ever have any questions, we’re always here to help!
Written by a customer while visiting lockly.com
Customer Rating
5
Wonderful Security Solution
on March 18, 2026
Posted by: Marko WA
from Perth, WA
Gender:Male
After online research I purchased this lock.
It’s great. From the moment it arrived in Apple-like packaging it was pure quality.
The build is excellent, and the instructions clear, if a bit complex.
The build is excellent, and the instructions clear, if a bit complex.
After carefully reading the instructions several times, I removed the old lock, and this new lock was a perfect fit replacement, so no wood work was required!
Dray-assemble everything first and test it works before the fix it all into position. I had a couple of minor alignment issues, and I managed to put the handle on such that you could not open the door… which confused me. Turned out I had the spindle 90-degrees out of position. Removed it, rotated it, and everything worked perfectly.
Minor issues getting the wifi and app working as this lock comes with a wifi connector which can only use older wifi standards. We have a wifi 7 mesh system in our house and could not connect to the unit… Wish they told you this in the online specification!
Thankfully I had an old wifi router laying around which I powered-up, reconnected by wire to our system, and then connected this wifi to the lock… This then all worked perfectly.
The app is great to use, and adding fingerprints is easy.
This is a very well made, very satisfying to use quality smart lock.
Would recommend to anyone seeking this style of door lock. Very happy with the purchase.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 19, 2026
Thank you for the amazing review! We love hearing that everything—from the packaging to daily use—has lived up to expectations. Your tips on installation (and the spindle fix!) are spot-on and super helpful. We also appreciate the note on WiFi setup—that kind of feedback really helps. So glad it’s all working perfectly now—thanks again for the recommendation!
Written by a customer while visiting lockly.com
Customer Rating
5
The man that helped
on February 25, 2026
Posted by: Barb S
from Missouri
Gender:Female
Gift from son, the man at Lockly that I spoke with was very helpful.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 26, 2026
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
What a wonderful gift from your son! We’re so glad to hear that the Lockly team member you spoke with was very helpful and made your experience a positive one.
We truly appreciate you taking the time to share your feedback. If you ever need any assistance with your lock in the future, we’re always here and happy to help!
What a wonderful gift from your son! We’re so glad to hear that the Lockly team member you spoke with was very helpful and made your experience a positive one.
We truly appreciate you taking the time to share your feedback. If you ever need any assistance with your lock in the future, we’re always here and happy to help!
Written by a customer while visiting lockly.com
Customer Rating
5
Make it easy to secure the house!
on February 13, 2026
Posted by: Slam
from Sarasota
Gender:Male
The system is easy to use and gives me a sense of control and safety over access to my house.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 13, 2026
Thank you for your feedback! We’re thrilled to hear that your Lockly system gives you both ease of use and peace of mind. Knowing it helps you feel in control and secure is exactly what we aim for. We truly appreciate you sharing your experience!
Written by a customer while visiting lockly.com
Customer Rating
4
Replacing a Lockly with screen failure
on January 18, 2026
Posted by: Hitch1
from New Zealand
Gender:Male
Excellent concept only issue is the screen fails with long exposure to UV (sunlight).
The new version comes with a cover to prevent this.
The Peek Proof keypad is a brilliant idea and the fingerprint recognition is convenient. The secure setup is excellent with ability to remotely allow access and provide time based entry codes.
The new version comes with a cover to prevent this.
The Peek Proof keypad is a brilliant idea and the fingerprint recognition is convenient. The secure setup is excellent with ability to remotely allow access and provide time based entry codes.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 20, 2026
Thank you for your detailed and thoughtful feedback! We’re glad you appreciate the innovative features like the Peek Proof® keypad, fingerprint recognition, and secure remote access with time-based entry codes. You’re absolutely right about the screen exposure—this feedback helped lead to improvements in our newer models, including the added cover to protect against prolonged UV exposure. We truly appreciate you sharing your experience and insights!
Written by a customer while visiting lockly.com
Customer Rating
5
Very Clever Lock for my AirBnB
on January 13, 2026
Posted by: Mark of Bitcoin
from Sydney, Australia
Gender:Male
This lock did *most* of what I needed it to do, but with an extra cost of the Smart Hub, it does everything. The installation was very easy for a handy person as it is replacing an existing deadbolt and really only needed to widen the main hole and I went to the extra security of drilling the top locator hole as well. You can certainly set up the lock with a number of set codes that you could cycle around through guests, but the addition of the Smart Hub means I can now add and remove pin codes remotely via the internet. And that really is the only gripe I have about this lock: It is pretty expensive, but then what isn't these days. What I'm saying is that the Value would be 5 stars if it included the Smart Hub.
The app works well which is surprising. So many hardware makers make great locks but their apps suck. This actually works well, updating you on the status of the lock no matter where you are.
The app works well which is surprising. So many hardware makers make great locks but their apps suck. This actually works well, updating you on the status of the lock no matter where you are.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 14, 2026
Thank you for the 5-star review and for taking the time to share such detailed feedback! We’re glad to hear the installation was straightforward and that the lock, app, and Smart Hub are working well for your needs—especially the remote code management and status updates. We appreciate your honest thoughts on value and pricing, and we’ll be sure to pass that feedback along. Thanks again for choosing our lock and for your thoughtful review!
Written by a customer while visiting lockly.com