Customer reviews from lockly.com
Lockly - Model 6S Latch Lever Smart Lock with Touchscreen/Key Access/Auto Lock/ App Control - Satin Nickel
Average customer rating
4.8
(385 Reviews)
Rating breakdown 385 reviews
5 Stars
324
4 Stars
45
3 Stars
16
2 Stars
0
1 Star
0
98%of customers recommend this product.
(
357 out of
364)
Customer Reviews for Lockly - Model 6S Latch Lever Smart Lock with Touchscreen/Key Access/Auto Lock/ App Control - Satin Nickel
Customer Rating
5
I own a few different locks love them all!
on August 12, 2025
Posted by: Huey
from Baton rouge
Gender:Male
Commercial and residential these locks perform perfectly!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 15, 2025
Thanks for the great review! We're glad to hear our locks perform perfectly for both commercial and residential needs. Appreciate your support!
Written by a customer while visiting lockly.com
Customer Rating
5
It has worked great for 4 years
on August 14, 2025
Posted by: Stoney
from Florida
It has worked great for 4 years. I like heaven four different ways that I can open it.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 15, 2025
Thanks for your feedback! We’re glad to hear it’s been working great for 4 years and that you love the four different ways to unlock. Here’s to many more years of convenience!
Written by a customer while visiting lockly.com
Customer Rating
5
Troubleshooting with Eunice was outstandend.
on September 30, 2025
Posted by: Dante
from Tx
Gender:Male
The system was not connecting to the app and she walked me through the steps.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 30, 2025
Thank you for your feedback! We’re glad to hear our team was able to walk you through the steps and get the system connected to the app. Sometimes a little guidance makes all the difference, and we’re always here to help whenever you need it. Don’t hesitate to reach out if you run into any more questions or need further assistance!
Written by a customer while visiting lockly.com
Customer Rating
5
WiFi connection
on October 8, 2025
Posted by: Anuo
Gender:Female
Rep was very patient in helping to troubleshoot the issue and got it fixed!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 10, 2025
Thank you for your feedback! We're glad to hear our rep was able to patiently troubleshoot and get the issue resolved. We're always here if you need anything else!
– The Lockly Team
– The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Love it
on October 18, 2025
Posted by: Leilani
from Florida
Gender:Female
Satisfied as always, this is my 4th Lockly that I bought. I just have a problem with one. The finger print is not working
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 28, 2025
Thank you so much for your continued support! We’re really sorry to hear about the fingerprint issue and understand how frustrating that can be. We’ll be reaching out shortly to help get everything working perfectly for you.
Written by a customer while visiting lockly.com
Customer Rating
5
Great feature
on October 27, 2025
Posted by: Doughboy
from Tennessee
Gender:Male
it came with the house it had a great features easy to set up
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 28, 2025
Thank you for your feedback! We’re glad to hear you’re enjoying the lock’s features and that setup was easy. It’s great to know it’s fitting seamlessly into your home and making life a little more convenient.
Written by a customer while visiting lockly.com
Customer Rating
4
Amazing lock features
on November 2, 2025
Posted by: Flex
from New Zealand
Gender:Male
Works great amazing features however the sliding plate that goes over the keyhole fell off and you can’t see the screen in direct sunlight
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 3, 2025
Thank you for your feedback! We’re glad to hear you’re enjoying the lock’s features. We’re sorry to hear about the sliding plate and screen visibility concerns — our team would be happy to assist with a solution. Please contact us at support@lockly.com so we can help get this resolved for you.
Written by a customer while visiting lockly.com
Customer Rating
5
Great Lock & Features
on November 4, 2025
Posted by: JoeM58
from NJ
Gender:Male
Dependable and easy to use. Easy to control features
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 5, 2025
Thank you for the positive feedback! We’re so glad to hear that you find the lock dependable and easy to use. Making control and features simple and convenient is exactly what we aim for. If you ever need support or have any questions, we’re always here to help! 🔒😊
📧 help@lockly.com
📞 669-500-8835
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com