Customer reviews from lockly.com
Lockly - Model 6S Latch Lever Smart Lock with Touchscreen/Key Access/Auto Lock/ App Control - Satin Nickel
Average customer rating
4.8
(397 Reviews)
Rating breakdown 397 reviews
5 Stars
332
4 Stars
49
3 Stars
16
2 Stars
0
1 Star
0
98%of customers recommend this product.
(
369 out of
376)
Customer Reviews for Lockly - Model 6S Latch Lever Smart Lock with Touchscreen/Key Access/Auto Lock/ App Control - Satin Nickel
Customer Rating
5
Great feature
on September 23, 2026
Posted by: Canton
from Boston Ma
Gender:Female
All 5 was out of power and locked, with the key inside, hopefully we had Rusel walking us step by step to unlock it an show us what to do if we ever run out on power again.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 23, 2026
Thank you so much for your 5-star review! We’re glad Rusel was able to walk you through the steps and help you regain access when your lock ran out of power. We know being locked out can be stressful, so it’s great to hear that he took the time to show you what to do in case it happens again. We truly appreciate your feedback and are happy to have you as part of the LOCKLY family!
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent product
on September 8, 2026
Posted by: JHEr
from Florida
Gender:Male
Work perfectly. Always send notifications. Long battery life.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 8, 2026
Thank you for the great review! We’re thrilled to hear that your Lockly lock is working perfectly, consistently sending notifications, and providing the long battery life you were looking for. We truly appreciate your support and are glad to have you as part of the Lockly family! 🔒😊
Written by a customer while visiting lockly.com
Customer Rating
5
Micah is Amazing
on September 1, 2026
Posted by: Matt LOCKLY
from CA
Gender:Male
I worked with Micah and she was very professional in addressing my issue and has done an excellent job resolving my needs. She was very understanding and extremely nice!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 3, 2026
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Micah provided such professional, understanding, and friendly support. We’ll be sure to share your kind words with her. We truly appreciate you taking the time to recognize her excellent service and are so glad we could help resolve your issue!
Written by a customer while visiting lockly.com
Customer Rating
5
Positive change for our home
on July 14, 2026
Posted by: Jsg0208
from Orlando
Gender:Female
Great product! It auto locks within certain amount of time, easy to open. Compatible wih my phone and Apple Watch.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 14, 2026
Thank you for your 5-star review! We're so glad you're enjoying the convenience of features like auto-lock, easy access, and seamless compatibility with your phone and Apple Watch. It's great to hear your Lockly lock is making everyday access simpler and more secure. Thank you for choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
4
Great smart lock for my rental
on June 13, 2026
Posted by: dman
Gender:Male
I bought this about a year ago for my rental. It allows me easy access to add and change codes for my renters, and has been working very well for about a year now. The only thing I wish was better is the Wi-Fi connection doesn't always work, and the dongle has to be plugged into an outlet very near the latch or it won't work at all. If the Wi-Fi connection were improved, it'd basically be perfect. I also think it's a bit expensive for what you are getting, but overall worthwhile.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 15, 2026
Thank you for taking the time to share your detailed feedback and for using your Lockly for the past year on your rental property. We're glad to hear it's been working well for managing renter access and making code changes easy.
We appreciate your honest comments regarding the Wi-Fi connectivity and dongle placement. Feedback like this is very helpful for our team as we continue improving reliability and user experience, especially for remote access features. We also understand your note on pricing and will share that with our product team.
If you ever need assistance optimizing your setup or improving connection stability, our support team is always happy to help. Thank you again for choosing Lockly and for your continued trust.
📧 help@lockly.com
📞 669-500-8835
We appreciate your honest comments regarding the Wi-Fi connectivity and dongle placement. Feedback like this is very helpful for our team as we continue improving reliability and user experience, especially for remote access features. We also understand your note on pricing and will share that with our product team.
If you ever need assistance optimizing your setup or improving connection stability, our support team is always happy to help. Thank you again for choosing Lockly and for your continued trust.
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
4
works great
on June 5, 2026
Posted by: grice
from Maywood,il
Gender:Male
this is my second lock pretty happy with them. it still has a few bugs that need to fixed
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 5, 2026
Thank you for taking the time to share your feedback and for choosing Lockly for your home security needs. We truly appreciate your loyalty and are glad to hear that this is your second Lockly lock and that you have been happy with your experience overall.
We also appreciate your candid comments regarding the bugs you've encountered. Feedback like yours is invaluable in helping us improve our products and the experience we provide to our customers.
Our team would like to learn more about the specific issues you've experienced and understand how we can improve. We will be reaching out to you shortly to gather additional details and see how we can assist.
Thank you again for your continued support and for giving us the opportunity to serve you.
We also appreciate your candid comments regarding the bugs you've encountered. Feedback like yours is invaluable in helping us improve our products and the experience we provide to our customers.
Our team would like to learn more about the specific issues you've experienced and understand how we can improve. We will be reaching out to you shortly to gather additional details and see how we can assist.
Thank you again for your continued support and for giving us the opportunity to serve you.
Written by a customer while visiting lockly.com
Customer Rating
5
Works great
on June 3, 2026
Posted by: W Merilien
from Florida
Gender:Male
Works as advertised, never had an issue with it. I wish there were more design options but I still love it
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 4, 2026
Thank you for your feedback! We're glad to hear the product is working as advertised and that you've had a smooth, issue-free experience—that's exactly what we aim for.
We also appreciate your note about design options and will be sure to pass it along to our team as we continue improving our offerings. Thanks again for your support and for sharing your thoughts!
We also appreciate your note about design options and will be sure to pass it along to our team as we continue improving our offerings. Thanks again for your support and for sharing your thoughts!
Written by a customer while visiting lockly.com
Customer Rating
5
Simple to install and setup!
on May 28, 2026
Posted by: Kelvinator
from IL
Gender:Male
I have had this lock over 4 months, and it continues to work very well and has been totally hassle free. I have had other keyless locks which only lasted a short time with the machinimas going bad on the doorknob. Lockly has even got my children puzzled with the moving Keypad.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 28, 2026
Thank you for the wonderful 5-star review! We’re so happy to hear your Lockly has been reliable and hassle-free for the past several months. It’s great to know the durability and performance have stood out compared to other keyless locks you’ve used. And we love hearing that the PIN Genie® rotating keypad has your children intrigued — it’s one of our favorite security features too! Thank you for choosing Lockly and for sharing your experience.
Written by a customer while visiting lockly.com