Customer reviews from lockly.com
Lockly - Model 6S Latch Lever Smart Lock with Touchscreen/Key Access/Auto Lock/ App Control - Satin Nickel
Average customer rating
4.8
(378 Reviews)
Rating breakdown 378 reviews
5 Stars
318
4 Stars
44
3 Stars
16
2 Stars
0
1 Star
0
98%of customers recommend this product.
(
350 out of
357)
Customer Reviews for Lockly - Model 6S Latch Lever Smart Lock with Touchscreen/Key Access/Auto Lock/ App Control - Satin Nickel
Customer Rating
5
Complete and thorough review!
on June 13, 2025
Posted by: Warbarz
from Minnesota, USA
Gender:Male
First off, 5 Stars. I have 4 lockly locks. All the same model, two different physical colors/finishes. This means that I have some ability to affirm reliability for this model particularly as 4 units of various time periods have been employed for greater than 2 years, going on 5 years now on the oldest. These are all installed indoors.
First, I have contacted support on two occasions. First time was because I lost (adhesive let loose) the magnet that detects if the door is opened or closed. Support replaced it for free. The second time I needed help was years after install, I wanted to merge 2 locks into an account with 2 existing locks and lost the security key. Within minutes of contact I was advised and guided through a recovery process which enabled me to get the locks reprogramed and added to the other account. The best part though was they maintained the finger print history! Amazing! So pleased!
Next lets cover battery life... surely a blue tooth enabled, wifi capable (via hub), device with a screen that manipulates a actuator would eat batteries right? WRONG! I honestly do not know how they did it, but this thing is used EVERY DAY, multiple times a day, and RARELY needs batteries changed... like every few months, or maybe like once a year? Hard to believe honestly, but thats why I am sharing it. Put good (non rechargables) in and it just keeps going. LOVE IT!
First, I have contacted support on two occasions. First time was because I lost (adhesive let loose) the magnet that detects if the door is opened or closed. Support replaced it for free. The second time I needed help was years after install, I wanted to merge 2 locks into an account with 2 existing locks and lost the security key. Within minutes of contact I was advised and guided through a recovery process which enabled me to get the locks reprogramed and added to the other account. The best part though was they maintained the finger print history! Amazing! So pleased!
Next lets cover battery life... surely a blue tooth enabled, wifi capable (via hub), device with a screen that manipulates a actuator would eat batteries right? WRONG! I honestly do not know how they did it, but this thing is used EVERY DAY, multiple times a day, and RARELY needs batteries changed... like every few months, or maybe like once a year? Hard to believe honestly, but thats why I am sharing it. Put good (non rechargables) in and it just keeps going. LOVE IT!
So... app works great, support is great, battery life is great, and longevity is great as they are still going strong 5 years later.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 16, 2025
Wow—thank you so much for the 5-star review and for sharing such a thorough, long-term perspective! We’re absolutely thrilled to hear that all four of your Lockly locks have performed reliably over the years, and it's fantastic to know that our customer support team was able to assist you quickly and effectively both times you reached out. We're especially glad the fingerprint history was preserved during reprogramming—that's one of the features we’re proud of!
It’s also great to hear how impressed you are with the battery life. We’ve worked hard to make sure Lockly devices are not just secure and smart, but also energy-efficient. Your experience really means a lot to us, and we're so grateful for your continued support and trust over the years.
Thanks again for being such a loyal Lockly customer!
It’s also great to hear how impressed you are with the battery life. We’ve worked hard to make sure Lockly devices are not just secure and smart, but also energy-efficient. Your experience really means a lot to us, and we're so grateful for your continued support and trust over the years.
Thanks again for being such a loyal Lockly customer!
Written by a customer while visiting lockly.com
Customer Rating
5
Great features
on June 19, 2025
Posted by: Donna 1
from Honolulu Hawaii
Gender:Female
I love the ease iconvenience of using the lock
And the safety features
And the safety features
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 20, 2025
Thank you for the great feedback! 😊 We're so happy to hear you're enjoying the ease, convenience, and safety features of your lock. That’s exactly what we designed it for! 🔐💙
Written by a customer while visiting lockly.com
Customer Rating
5
Good product for the home
on June 21, 2025
Posted by: Juan
from Bronx. NY
Gender:Male
bought this a month ago and am so happy that I did This product has a good quality and good customer service
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 23, 2025
Thank you for your feedback! We’re so happy to hear you’re enjoying your Lockly lock and that our customer service has been helpful. Your satisfaction means a lot to us!
Thanks for choosing Lockly!
Thanks for choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Great excellent product!
on June 30, 2025
Posted by: amoraellis
from Fort Lee New Jersey
Gender:Male
I definitely recommend this to anyone and any business.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 1, 2025
Thank you for the fantastic recommendation! We're so glad to hear you’re confident in Lockly for both personal and business use. Your support means a lot to us!
If you need anything else, feel free to reach out anytime.
If you need anything else, feel free to reach out anytime.
Written by a customer while visiting lockly.com
Customer Rating
5
Lockly Product
on July 5, 2025
Posted by: Saltless 1
from Michigan
Gender:Male
I bought this product and i am extremely happy with the quality of the product.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 9, 2025
Thank you so much! We’re happy to hear you’re loving the quality of your Lockly product. 😊
If you ever need help, we’re here:
📧 help@lockly.com | 📞 669-500-8835
If you ever need help, we’re here:
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Great feature
on July 10, 2025
Posted by: Nigel
from Maryland
Gender:Male
I bought this a month ago and I'm glad I did. This is a must have for securing your door.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 10, 2025
Thank you! We’re so glad you’re happy with your purchase and feeling more secure. 😊
If you ever need assistance, we’re here to help:
📧 help@lockly.com | 📞 669-500-8835
If you ever need assistance, we’re here to help:
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Great Product
on July 10, 2025
Posted by: lrauggie
from California
Gender:Female
I bought these licks to make my house more secure. They are working perfectly and are as good as detailed and easily installed.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 11, 2025
Thank you for the great feedback! We’re glad to hear your locks are working perfectly and were easy to install. 😊
If you ever need assistance, we’re here to help:
📧 help@lockly.com | 📞 669-500-8835
If you ever need assistance, we’re here to help:
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent product
on July 22, 2025
Posted by: Danny918
from Hudson valley NY
Gender:Male
I’ve had this for 4 years now and it’s been excellent, never let us down. The Lockly support team has been great when I’ve needed them (only once in 4 years) Cresia D. In support was extremely responsive and took great care of me.
Excellent product, excellent support.
Excellent product, excellent support.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 22, 2025
Thank you so much for your kind words and for being a loyal Lockly user for the past four years! We're thrilled to hear that your experience has been reliable and that Cresia was able to support you when needed. We'll be sure to pass along your appreciation to her. Thanks again for being part of the Lockly family! 🔐😊
Written by a customer while visiting lockly.com