Customer reviews from lockly.com
Lockly - Model 6S Latch Lever Smart Lock with Touchscreen/Key Access/Auto Lock/ App Control - Satin Nickel
Average customer rating
4.8
(397 Reviews)
Rating breakdown 397 reviews
5 Stars
332
4 Stars
49
3 Stars
16
2 Stars
0
1 Star
0
98%of customers recommend this product.
(
369 out of
376)
Customer Reviews for Lockly - Model 6S Latch Lever Smart Lock with Touchscreen/Key Access/Auto Lock/ App Control - Satin Nickel
Customer Rating
5
Love it
on October 18, 2025
Posted by: Leilani
from Florida
Gender:Female
Satisfied as always, this is my 4th Lockly that I bought. I just have a problem with one. The finger print is not working
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 28, 2025
Thank you so much for your continued support! We’re really sorry to hear about the fingerprint issue and understand how frustrating that can be. We’ll be reaching out shortly to help get everything working perfectly for you.
Written by a customer while visiting lockly.com
Customer Rating
5
WiFi connection
on October 8, 2025
Posted by: Anuo
Gender:Female
Rep was very patient in helping to troubleshoot the issue and got it fixed!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 10, 2025
Thank you for your feedback! We're glad to hear our rep was able to patiently troubleshoot and get the issue resolved. We're always here if you need anything else!
– The Lockly Team
– The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Troubleshooting with Eunice was outstandend.
on September 30, 2025
Posted by: Dante
from Tx
Gender:Male
The system was not connecting to the app and she walked me through the steps.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 30, 2025
Thank you for your feedback! We’re glad to hear our team was able to walk you through the steps and get the system connected to the app. Sometimes a little guidance makes all the difference, and we’re always here to help whenever you need it. Don’t hesitate to reach out if you run into any more questions or need further assistance!
Written by a customer while visiting lockly.com
Customer Rating
5
It has worked great for 4 years
on August 14, 2025
Posted by: Stoney
from Florida
It has worked great for 4 years. I like heaven four different ways that I can open it.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 15, 2025
Thanks for your feedback! We’re glad to hear it’s been working great for 4 years and that you love the four different ways to unlock. Here’s to many more years of convenience!
Written by a customer while visiting lockly.com
Customer Rating
5
I own a few different locks love them all!
on August 12, 2025
Posted by: Huey
from Baton rouge
Gender:Male
Commercial and residential these locks perform perfectly!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 15, 2025
Thanks for the great review! We're glad to hear our locks perform perfectly for both commercial and residential needs. Appreciate your support!
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent product
on July 22, 2025
Posted by: Danny918
from Hudson valley NY
Gender:Male
I’ve had this for 4 years now and it’s been excellent, never let us down. The Lockly support team has been great when I’ve needed them (only once in 4 years) Cresia D. In support was extremely responsive and took great care of me.
Excellent product, excellent support.
Excellent product, excellent support.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 22, 2025
Thank you so much for your kind words and for being a loyal Lockly user for the past four years! We're thrilled to hear that your experience has been reliable and that Cresia was able to support you when needed. We'll be sure to pass along your appreciation to her. Thanks again for being part of the Lockly family! 🔐😊
Written by a customer while visiting lockly.com
Customer Rating
5
Great Product
on July 10, 2025
Posted by: lrauggie
from California
Gender:Female
I bought these licks to make my house more secure. They are working perfectly and are as good as detailed and easily installed.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 11, 2025
Thank you for the great feedback! We’re glad to hear your locks are working perfectly and were easy to install. 😊
If you ever need assistance, we’re here to help:
📧 help@lockly.com | 📞 669-500-8835
If you ever need assistance, we’re here to help:
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Great feature
on July 10, 2025
Posted by: Nigel
from Maryland
Gender:Male
I bought this a month ago and I'm glad I did. This is a must have for securing your door.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 10, 2025
Thank you! We’re so glad you’re happy with your purchase and feeling more secure. 😊
If you ever need assistance, we’re here to help:
📧 help@lockly.com | 📞 669-500-8835
If you ever need assistance, we’re here to help:
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com