Customer reviews from lockly.com
Lockly - Model 6S Latch Lever Smart Lock with Touchscreen/Key Access/Auto Lock/ App Control - Satin Nickel
Average customer rating
4.8
(397 Reviews)
Rating breakdown 397 reviews
5 Stars
332
4 Stars
49
3 Stars
16
2 Stars
0
1 Star
0
98%of customers recommend this product.
(
369 out of
376)
Customer Reviews for Lockly - Model 6S Latch Lever Smart Lock with Touchscreen/Key Access/Auto Lock/ App Control - Satin Nickel
Customer Rating
5
Wonderful Security Solution
on March 18, 2026
Posted by: Marko WA
from Perth, WA
Gender:Male
After online research I purchased this lock.
It’s great. From the moment it arrived in Apple-like packaging it was pure quality.
The build is excellent, and the instructions clear, if a bit complex.
The build is excellent, and the instructions clear, if a bit complex.
After carefully reading the instructions several times, I removed the old lock, and this new lock was a perfect fit replacement, so no wood work was required!
Dray-assemble everything first and test it works before the fix it all into position. I had a couple of minor alignment issues, and I managed to put the handle on such that you could not open the door… which confused me. Turned out I had the spindle 90-degrees out of position. Removed it, rotated it, and everything worked perfectly.
Minor issues getting the wifi and app working as this lock comes with a wifi connector which can only use older wifi standards. We have a wifi 7 mesh system in our house and could not connect to the unit… Wish they told you this in the online specification!
Thankfully I had an old wifi router laying around which I powered-up, reconnected by wire to our system, and then connected this wifi to the lock… This then all worked perfectly.
The app is great to use, and adding fingerprints is easy.
This is a very well made, very satisfying to use quality smart lock.
Would recommend to anyone seeking this style of door lock. Very happy with the purchase.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 19, 2026
Thank you for the amazing review! We love hearing that everything—from the packaging to daily use—has lived up to expectations. Your tips on installation (and the spindle fix!) are spot-on and super helpful. We also appreciate the note on WiFi setup—that kind of feedback really helps. So glad it’s all working perfectly now—thanks again for the recommendation!
Written by a customer while visiting lockly.com
Customer Rating
4
Replacing a Lockly with screen failure
on January 18, 2026
Posted by: Hitch1
from New Zealand
Gender:Male
Excellent concept only issue is the screen fails with long exposure to UV (sunlight).
The new version comes with a cover to prevent this.
The Peek Proof keypad is a brilliant idea and the fingerprint recognition is convenient. The secure setup is excellent with ability to remotely allow access and provide time based entry codes.
The new version comes with a cover to prevent this.
The Peek Proof keypad is a brilliant idea and the fingerprint recognition is convenient. The secure setup is excellent with ability to remotely allow access and provide time based entry codes.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 20, 2026
Thank you for your detailed and thoughtful feedback! We’re glad you appreciate the innovative features like the Peek Proof® keypad, fingerprint recognition, and secure remote access with time-based entry codes. You’re absolutely right about the screen exposure—this feedback helped lead to improvements in our newer models, including the added cover to protect against prolonged UV exposure. We truly appreciate you sharing your experience and insights!
Written by a customer while visiting lockly.com
Customer Rating
4
My Lockly
on January 16, 2026
Posted by: My Lockly
from NY
Gender:Male
I bought this three yesr ago and it worked like a gem.When I had connectivity issue, since it was still under warranty, it was replaced and the new one is working very well
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 20, 2026
Thank you for sharing your experience! We’re glad to hear your LOCKLY has performed reliably over the years and that our warranty replacement resolved the connectivity issue. It’s great to know the new unit is working very well!
Written by a customer while visiting lockly.com
Customer Rating
5
Great aervice
on January 8, 2026
Posted by: Good service
from Alaska
Gender:Female
Thank you for your help and patience , the lock came with new house is a simple design, but the service is impressive.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 9, 2026
Thank you for your kind words! We’re glad to hear you’re enjoying your new lock and appreciate your recognition of our service. Making things simple and smooth for our customers is what we strive for!
Written by a customer while visiting lockly.com
Customer Rating
5
MY BOY AB!!
on November 19, 2025
Posted by: Matt E
from ND
Gender:Male
AB helped me get my activation code as well as help me troubleshoot the fingerprint issue I was having fixed. Thank you very much AB!!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 21, 2025
Thank you for your kind words! We’re so glad to hear that AB was able to help you get your activation code and resolve the fingerprint issue. We’ll be sure to share your feedback with AB — it means a lot to our team!
Written by a customer while visiting lockly.com
Customer Rating
5
Great Lock & Features
on November 4, 2025
Posted by: JoeM58
from NJ
Gender:Male
Dependable and easy to use. Easy to control features
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 5, 2025
Thank you for the positive feedback! We’re so glad to hear that you find the lock dependable and easy to use. Making control and features simple and convenient is exactly what we aim for. If you ever need support or have any questions, we’re always here to help! 🔒😊
📧 help@lockly.com
📞 669-500-8835
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
4
Amazing lock features
on November 2, 2025
Posted by: Flex
from New Zealand
Gender:Male
Works great amazing features however the sliding plate that goes over the keyhole fell off and you can’t see the screen in direct sunlight
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 3, 2025
Thank you for your feedback! We’re glad to hear you’re enjoying the lock’s features. We’re sorry to hear about the sliding plate and screen visibility concerns — our team would be happy to assist with a solution. Please contact us at support@lockly.com so we can help get this resolved for you.
Written by a customer while visiting lockly.com
Customer Rating
5
Great feature
on October 27, 2025
Posted by: Doughboy
from Tennessee
Gender:Male
it came with the house it had a great features easy to set up
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 28, 2025
Thank you for your feedback! We’re glad to hear you’re enjoying the lock’s features and that setup was easy. It’s great to know it’s fitting seamlessly into your home and making life a little more convenient.
Written by a customer while visiting lockly.com