Customer reviews from us.braun.com
Braun - Silk-pil 9 Flex-Pivoting SkinSpa Epilator, Wet/Dry, Shaver Head, Massage Pad, Exfoliation Brush and BodyTrimmer - White/Tinted Gold
Average customer rating
4.6
(174 Reviews)
Rating breakdown 174 reviews
5 Stars
138
4 Stars
16
3 Stars
8
2 Stars
3
1 Star
9
88%of customers recommend this product.
(
107 out of
122)
Customer Reviews for Braun - Silk-pil 9 Flex-Pivoting SkinSpa Epilator, Wet/Dry, Shaver Head, Massage Pad, Exfoliation Brush and BodyTrimmer - White/Tinted Gold
Customer Rating
3
Body Epilator great but facial epilator fail.
on January 11, 2022
Posted by: RachelArc
The Body epilator is great and works as advertised. The facial epilator is completely useless - Im not sure if i got a bad part - but even right after putting in a new battery- it works for one use at best and then slows down . For black hair on colored skin, it is definitely not useful. I wish i just had another body epilator head that i could use for my face instead !
No, I would not recommend this to a friend.
Quality
3
Value
2
Response from us.braun.comBy Maria Picard, The Braun Team, January 14, 2022
While we’re glad to hear that you’re enjoying our Braun Silk-epil 9 Flex epilator, Rachel, we’re sorry that this has been your experience with the included Braun FaceSpa. Since our epilators go through many quality checks, we’d expect them to reach you in the best possible condition so that you can get great results. You took the right step by replacing the battery. We also suggest cleaning the epilator head as described in the user manual, since dirt in the epilator head can lead to reduced operating time and lower operating speed. As well, we’d like to mention that your Silk-epil 9 Flex can be used on the face when you have the included facial cap on. We hope this helps, and please give us a call at (800) 272-8611 if you’d like any further assistance.
Written by a customer while visiting us.braun.com
Customer Rating
3
Leaves my skin smooth, but…
on December 1, 2021
Posted by: Robinmac
from Fort Lauderdale, FL
I have the impression that this device (compared with an older version of the silk epil I had), just cuts/trims my hair instead of pulling them as if it was tweezers. With the one o had before, I had the long lasting effect as if I had waxing. This one feels more like a razor (I’m not saying it does this with all my hair but definitely half of them grow stronger and thicker). I’m a bit disappointed for the price point of this device since I’m replacing waxing with this, which is more expensive and also need to do it out of my home.
No, I would not recommend this to a friend.
Quality
4
Value
3
Response from us.braun.comBy Maria Picard, The Braun Team, December 3, 2021
As you can imagine, we never expect the results from shaving to be remotely near the results of our Silk-epil 9 9300. After all, it should provide you with long-lasting silky smooth results especially if you use a fully charged device, hold it at a right angle, and epilate slowly. We understand your disappointment, Robin, and be assured that your experience is unusual, and we're sorry. When you have a free moment, we'd like to hear from you and learn more. We can be reached at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Stopped working after 3 months...
on October 16, 2021
Posted by: Anna1
from miami
It was a great epilator while it lasted... Then one day, after a full charge, the epilator just died - no light, no charging... It just got completely unresponsive :(
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Maria Picard, The Braun Team, October 18, 2021
An unresponsive Silk-epil 9 Flex 9300 after 3 months is quite unusual, and not something we expect. We're sorry this happened, but we do stand behind our product with our limited 1-year warranty. We'd love to get you back to those long-lasting smooth results, so when you have a free moment, and after you check to see if the device is plugged in properly into a new/different outlet, give us a call at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Disappointed
on September 12, 2021
Posted by: Claudua
from Oregon
I loved my epilator had it for 6 months and it stoped working, I unfortunately won’t be purchasing another
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Maria Picard, The Braun Team, September 15, 2021
Especially since you loved your Silk-epil 9 Flex, we can understand your disappointment that it's no longer working after 6 months. This isn't what we expect from our device, and you can be assured that we stand behind our products with a Limited 1-year warranty. When you have a free moment, give us a call at 800-272-8611, so we can troubleshoot your problem and get it back and operating again.
Written by a customer while visiting us.braun.com
Customer Rating
5
This epilator is worth the investment
on August 30, 2021
Posted by: Bianca C
from USA
[This review was collected as part of a promotion.] This is my first epilator and for the past couple of months it’s been doing it’s job as promised. The charge lasts more than enough for me to epilate my legs and armpits. I’m loving the results!
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting us.braun.com
Customer Rating
5
LITERALLY Changed my life
on May 15, 2021
Posted by: Mbande
This is so easy it's just not even! I mean EVERYTHING you need to be smooth ALL THE TIME is in this cute little pouch that can stay home or travel SO easily. Easy to use. SUPERB performance. Strong long battery. Waterproof. I don't know what I am going to do with all these razors. Just...just thank you Braun. Omigosh.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
3
Neither satisfied or dissatisfied
on April 14, 2021
Posted by: Holli
Epilator:
For the price and quality of this epilator, I assumed it would remove hair fastly and efficiently. Instead it took two hours, two speeds, and three attachments. I also took breaks to clean and remove hair from the epilator.
My legs were silky smooth in the end, but I expected better results using the massage roller cap on gentle speed (I had to follow up with the skin contact cap using default speed, to remove hair that was left behind). I did use the shaver and trimmed before epilation. Compared to my mom's 1980's "Epilady", it's still a serious upgrade.
Shaver:
There are no clear instructions on how to remove the shaving unit for cleaning. After attaching the shaving unit to the shaver head, it will not detach. The manual says "Do not clean shaver foil with brush. Shaver head can be cleaned under running water. For drying, remove the shaving unit. Lubricate regularly."
So how do I remove the shaving unit? I pull, but nothing happens. There is a "release" button for the shaver head, but not the unit?
Face spa:
Exfoliation is faster and more efficient using my hands or a washcloth than these brushes. The only positive is that my skin felt smooth and less irritated using the brushes, compared to using a washcloth.
Overall, I'm neither satisfied or dissatisfied with this product. I would appreciate a reply from a Braun employee on how to remove the shaving unit for cleaning, though.
Quality
3
Value
3
Response from us.braun.comBy Maria Picard, The Braun Team, April 15, 2021
Hey Holli, when upgrading to a Braun Silk-epil 9 Flex, we want a smooth process for you in not only using the machine, but also in cleaning and maintenance. Give us a call at (800) 272-8611 Monday-Friday 9a-6p EST, and we'll be happy to walk you through this.
Written by a customer while visiting us.braun.com
Customer Rating
5
The best epilator
on April 11, 2021
Posted by: Gpm14
from North Carolina
The Brain silk epil 9 flex is, by far, the best epilator that I have used.
I would recommend this to a friend!
Quality
5
Value
5
Response from us.braun.comBy Maria Picard, The Braun Team, April 22, 2021
When using a Braun device, we expect only the best for you and we're so pleased to hear you agree! Thank you for being a loyal Braun fan, and please give us a call anytime if you need us. We are available at (800) 272-8611 Monday-Friday 9a-6p EST.
Written by a customer while visiting us.braun.com