Customer reviews from us.braun.com
Braun - Silk-pil 9 Flex-Pivoting SkinSpa Epilator, Wet/Dry, Shaver Head, Massage Pad, Exfoliation Brush and BodyTrimmer - White/Tinted Gold
Average customer rating
4.5
(176 Reviews)
Rating breakdown 176 reviews
5 Stars
139
4 Stars
16
3 Stars
8
2 Stars
4
1 Star
9
88%of customers recommend this product.
(
108 out of
123)
Customer Reviews for Braun - Silk-pil 9 Flex-Pivoting SkinSpa Epilator, Wet/Dry, Shaver Head, Massage Pad, Exfoliation Brush and BodyTrimmer - White/Tinted Gold
Customer Rating
5
Love it!
on October 18, 2026
Posted by: AF brat
Have used this product for many years and absolutely love the convenience of item being wireless plus the length of charge time. There is no stubble or coarse regrowth. The floating head makes epilating the knees more comfortable. Highly recommend this product for length of use time and reliability of product. Much prefer Braun products to others on market.
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting us.braun.com
Customer Rating
2
Just doesn’t last
on October 3, 2026
Posted by: MichelleJourney
This is my 3rd in two years of the Epil 9. I use it about every 4 weeks and clean it every time. After about 6 months it starts to sound like it’s grinding and by the next use it jams up and doesn’t work at all. Unfortunately when it IS working it is the better proxy out there but for the price it needs to last longer. I’m so disappointed.
Quality
2
Value
1
Response from us.braun.comBy Customer Care, October 6, 2026
Thank you for sharing your feedback on the Braun Silk-épil 9 Skin Spa SES9-481 3D.
We’re sorry to hear about your experience, especially after having multiple devices develop the same issue. We understand how disappointing this must be, particularly when you otherwise feel it performs well.
We appreciate you taking the time to share these details with us. Your comments regarding the device's performance and longevity are valuable.
Please remember that your device is covered by a one-year limited warranty and we'll be more than happy to honor it.
If you need further assistance, please know that we are here to help you at 1-800-272-8611.
We’re sorry to hear about your experience, especially after having multiple devices develop the same issue. We understand how disappointing this must be, particularly when you otherwise feel it performs well.
We appreciate you taking the time to share these details with us. Your comments regarding the device's performance and longevity are valuable.
Please remember that your device is covered by a one-year limited warranty and we'll be more than happy to honor it.
If you need further assistance, please know that we are here to help you at 1-800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
2
Was great until it died
on September 9, 2026
Posted by: Trish
I bought this epilator 9 and loved it until it died. It charges to full battery and then when I use it on low setting, it completely dies within 2-3 minutes. Buying this whole kit and not able to use any of it is really disappointing!!
Quality
2
Value
2
Response from us.braun.comBy Customer Care, September 30, 2026
Thank you for your feedback regarding your Braun Silk-epil 9 SES9-481 3D.
We are concerned to learn that your device, which you previously enjoyed, is now failing to maintain power, becoming inoperable within minutes of a full charge. This experience is certainly not indicative of the quality and reliability standards we uphold for our products.
To investigate this issue and provide a suitable resolution, please reach out to Braun Customer Service at 1-800-272-8611. We are committed to ensuring customer satisfaction with our devices.
We are concerned to learn that your device, which you previously enjoyed, is now failing to maintain power, becoming inoperable within minutes of a full charge. This experience is certainly not indicative of the quality and reliability standards we uphold for our products.
To investigate this issue and provide a suitable resolution, please reach out to Braun Customer Service at 1-800-272-8611. We are committed to ensuring customer satisfaction with our devices.
Written by a customer while visiting us.braun.com
Customer Rating
5
All you need, for all your needs
on June 27, 2026
Posted by: Lady Lauri
I bought this unit which is also great for travel usage as well.
It’s a great kit to own!
It’s a great kit to own!
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting us.braun.com
Customer Rating
1
Upset
on June 20, 2026
Posted by: Raya11
Every time i Had to buy a new epilator head its really frustrating
No, I would not recommend this to a friend.
Quality
1
Value
1
Written by a customer while visiting us.braun.com
Customer Rating
4
very convenient
on June 12, 2026
Posted by: LHGilley
I bought this 2 years ago and am very pleased. The cordless feature is so convenient and it recharges quickly. I found it too painful to use on my arms but my legs were the primary target and it works painlessly on those. I do wish it exfoliated better as my hairs are no was fine they often get trapped under the top layer of skin and curl into dark spots. I considered buying the IPL which sounds wonderful I have many moles and bumps and my hair is greying and I can't afford to spend that kind of money on something I can't use completely.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting us.braun.com
Customer Rating
3
Test Out Everything When You Open The Package
on May 5, 2026
Posted by: CJH from VA
I purchased in November before I was heading out of the country for 4 months. Unfortunately I didn't fully test it and sadly my device was defective. It would not charge, and I was left without a working device the entire time I was away. When I returned I placed a claim and it was repaired by replacing the PC Board and Battery. I am glad it is working but I feel cheated as I was without a working device for a long time and basically I paid full price for a refurbished device.
No, I would not recommend this to a friend.
Quality
3
Value
3
Written by a customer while visiting us.braun.com
Customer Rating
1
Not worth the high price
on April 26, 2026
Posted by: Carol
I do not recommend this product. My husband gave it to me as a thoughtful Christmas gift thinking it would give me a smooth shave on my legs and a bit of pampering in the shower (message and exfoliation brush). For me, the shaver scratched my lens and both the brush and message heads would fall off in the shower. After trying it many times, I cleaned it and then gave it to a donation center, hoping the next person would enjoy using it more than I did.
Written by a customer while visiting us.braun.com