Customer reviews from us.braun.com
Braun Silk-épil 9 Flex-Pivoting SkinSpa Epilator, Wet/Dry, Shaver Head, Massage Pad, Exfoliation Brush and BodyTrimmer - White/Tinted Gold
Average customer rating
4.7
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
136
4 Stars
15
3 Stars
6
2 Stars
2
1 Star
5
91%of customers recommend this product.
(
104 out of
114)
Customer Reviews for Braun Silk-épil 9 Flex-Pivoting SkinSpa Epilator, Wet/Dry, Shaver Head, Massage Pad, Exfoliation Brush and BodyTrimmer - White/Tinted Gold
Customer Rating
1
Stopped working after 3 months...
on October 16, 2021
Posted by: Anna1
from miami
It was a great epilator while it lasted... Then one day, after a full charge, the epilator just died - no light, no charging... It just got completely unresponsive :(
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Maria Picard, The Braun Team, October 18, 2021
An unresponsive Silk-epil 9 Flex 9300 after 3 months is quite unusual, and not something we expect. We're sorry this happened, but we do stand behind our product with our limited 1-year warranty. We'd love to get you back to those long-lasting smooth results, so when you have a free moment, and after you check to see if the device is plugged in properly into a new/different outlet, give us a call at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Disappointed
on September 12, 2021
Posted by: Claudua
from Oregon
I loved my epilator had it for 6 months and it stoped working, I unfortunately won’t be purchasing another
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Maria Picard, The Braun Team, September 15, 2021
Especially since you loved your Silk-epil 9 Flex, we can understand your disappointment that it's no longer working after 6 months. This isn't what we expect from our device, and you can be assured that we stand behind our products with a Limited 1-year warranty. When you have a free moment, give us a call at 800-272-8611, so we can troubleshoot your problem and get it back and operating again.
Written by a customer while visiting us.braun.com
Customer Rating
4
Works awesome but top beads came off
on December 17, 2022
Posted by: Seemeen
This is best one I ever bought. Works so smooth. Charging lasts forever. But the top little beats thingy came off after few use. I paid alot of money for this to be broken like this.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
5
Easy to use
on July 8, 2022
Posted by: IConk
Love this product. Easy to use, easy to clean. Does an excellent job.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
Definitely, not worth the money.
on March 31, 2021
Posted by: Elshadha
from Colorado
This product will make you wow at first if you dont react to epilating. Especially the facial epilator. After few uses, it doesn't work properly, even though you change the batteries, you need to turn those heads with y hands when it stops,so annoying to use. The epilators for legs and underarm, I always have the issue when hair grows back, it creates lots of ingrown hairs. The legs were smooth and silky b4 using this. really regret it
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Maria Picard, The Braun Team, April 5, 2021
Your safety means a lot to us, and we're sorry to hear this feedback. For best results when epilating, we suggest exfoliating your skin to help prevent ingrown hairs from forming but it is important to know that we do not suggest exfoliating directly before or after epilating, as this may cause more irritation. We don't expect to hear that your epilator has failed you and we'd like to learn more for our Health and Safety Team so when you get a free moment, give us a call. We can be reached at (800) 272-8611 any time Monday-Friday 9a-6p EST.
Written by a customer while visiting us.braun.com
Customer Rating
3
Neither satisfied or dissatisfied
on April 14, 2021
Posted by: Holli
Epilator:
For the price and quality of this epilator, I assumed it would remove hair fastly and efficiently. Instead it took two hours, two speeds, and three attachments. I also took breaks to clean and remove hair from the epilator.
My legs were silky smooth in the end, but I expected better results using the massage roller cap on gentle speed (I had to follow up with the skin contact cap using default speed, to remove hair that was left behind). I did use the shaver and trimmed before epilation. Compared to my mom's 1980's "Epilady", it's still a serious upgrade.
Shaver:
There are no clear instructions on how to remove the shaving unit for cleaning. After attaching the shaving unit to the shaver head, it will not detach. The manual says "Do not clean shaver foil with brush. Shaver head can be cleaned under running water. For drying, remove the shaving unit. Lubricate regularly."
So how do I remove the shaving unit? I pull, but nothing happens. There is a "release" button for the shaver head, but not the unit?
Face spa:
Exfoliation is faster and more efficient using my hands or a washcloth than these brushes. The only positive is that my skin felt smooth and less irritated using the brushes, compared to using a washcloth.
Overall, I'm neither satisfied or dissatisfied with this product. I would appreciate a reply from a Braun employee on how to remove the shaving unit for cleaning, though.
Quality
3
Value
3
Response from us.braun.comBy Maria Picard, The Braun Team, April 15, 2021
Hey Holli, when upgrading to a Braun Silk-epil 9 Flex, we want a smooth process for you in not only using the machine, but also in cleaning and maintenance. Give us a call at (800) 272-8611 Monday-Friday 9a-6p EST, and we'll be happy to walk you through this.
Written by a customer while visiting us.braun.com
Customer Rating
5
Absolutely wonderful
on March 18, 2020
Posted by: Jramlet
from Cambridge, MN
[This review was collected as part of a promotion.] I love how everything I need comes in this item. I love how I can do my under arms, face, and legs. I love how amazing it works on my skin. I love the cleansing brush because it makes me feel I'm getting a facial. Absolutely amazing!
I would recommend this to a friend!
Written by a customer while visiting us.braun.com
Customer Rating
5
I love this product!
on March 17, 2020
Posted by: Meg2
from Biloxi, MS
[This review was collected as part of a promotion.] This epilator is amazing! It did such a good job on my legs and wasn't too painful. I've used others before that were extremely painful and I feel like this one was super easy to use and wasn't nearly as painful. I would definitely recommend this one if you're in the market. The small face one that came with it and the additional attachments were a great bonus as well! The travel bag was also a great addition that way you can keep everything together!
I would recommend this to a friend!
Written by a customer while visiting us.braun.com