Customer reviews from brother-usa.com
Brother - Network-Ready Wireless All-In-One Printer - White
Average customer rating
3.5
(273 Reviews)
Rating breakdown 273 reviews
5 Stars
98
4 Stars
74
3 Stars
24
2 Stars
22
1 Star
55
66%of customers recommend this product.
(
180 out of
271)
Customer Reviews for Brother - Network-Ready Wireless All-In-One Printer - White
Customer Rating
1
Worst printer I have ever had
on August 31, 2015
Posted by: Jawbelle
from Dalton, GA
If I could give 0 stars, I would do it.
I have had printer jams constantly. I have had only 3 jams since I got it but it says I have a jam. It says that now but there is no jam. The way to fix the jams is ridiculous The fix for the jam most times takes over an hour to get it to work. I go to print and the printer says Offline. I went to customer service and I finally found out how to reset it. Then it went offline just about every day. I went to Brother to see if It could fix it so it wouldn't have to be reset constantly. After a 2nd customer service, all the tries for fixes, none of them worked. I still have to reset. I'll never buy another Brother.
I have had printer jams constantly. I have had only 3 jams since I got it but it says I have a jam. It says that now but there is no jam. The way to fix the jams is ridiculous The fix for the jam most times takes over an hour to get it to work. I go to print and the printer says Offline. I went to customer service and I finally found out how to reset it. Then it went offline just about every day. I went to Brother to see if It could fix it so it wouldn't have to be reset constantly. After a 2nd customer service, all the tries for fixes, none of them worked. I still have to reset. I'll never buy another Brother.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
I like it.
on September 23, 2015
Posted by: Fbina121
from Bedford Ma.
Good machine, great customer service. I would recommend a brothers product to anybody.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Best printer ever
on September 27, 2015
Posted by: richardjuniorrichardson
from Pikesville Md
I brought this printer and it is a dream I love it the tec support is awesome
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Worst Printer Ever
on September 30, 2015
Posted by: TanyaW
from Texas
The first time I used the printer. I had to take it to the be repaired. a month after I got it back I began having problems printing again. very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Really a good printer
on October 1, 2015
Posted by: ours
I would have given a "5" but it had to have the motherboard replaced. It is a great printer and printing on both sides is an excellent feature. Yup bought the right one this time.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
Minimum Printer
on October 1, 2015
Posted by: ODGREEN
from Texas
This is my second printer of a similar model. The first printer stopped printing because there is an error message "print tray not detected" after only a year or so after purchase. I had to end up using it for it's scanning capability on my lap-top. I added the new one to the desktop. For the price and capability I'll give it a 6 on a 9 scale. For durability it gets a 3 at most.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Purchase
on November 6, 2015
Posted by: JohnSummervilleSC
from Summerville SC
I have been using an MFC-J6920DW for several years with great satisfaction. When the old HP printed gave up the ghost, I replaced it with the MFC-J4510DW.
I made the new printer selection based on experience with the J6920 and now the ink replacement is the same for both machines.
Highly recommend this device.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Satisfied
on March 25, 2022
Posted by: Happy customer
from NH
Good quality product with professional advice to properly use.
Written by a customer while visiting brother-usa.com