Customer reviews from tcl.com
TCL - 550 Sq. Ft. 12,000 BTU Smart Inverter Window Air Conditioner - White
Average customer rating
4.9
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
71
4 Stars
5
3 Stars
3
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
19 out of
19)
Customer Reviews for TCL - 550 Sq. Ft. 12,000 BTU Smart Inverter Window Air Conditioner - White
Customer Rating
5
Easy way to add an ac!!
on February 17, 2026
Posted by: ReviewsN
[This review was collected as part of a promotion.] This ac is really nice but it definitely is much much heavier than I though, I think I’ll have someone put it into the wall instead of a window? So happy to have been picked for this
Response from tcl.comBy Alison TCL Customer Support, February 18, 2026
Hi ReviewsN,
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Perfect for hot days
on February 17, 2026
Posted by: KarinaR
[This review was collected as part of a promotion.] I honestly love how cool and quiet it keeps my place. It gets my room chilled quickly without making a loud racket — the ultra quiet inverter tech really lives up to its name. It’s easy to install and use, and I appreciate that it keeps the temperature steady without constantly turning on and off.
Response from tcl.comBy Alison TCL Customer Support, February 18, 2026
Hi KarinaR,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Great unit
on February 17, 2026
Posted by: AlexM
[This review was collected as part of a promotion.] I received this for free from Influenster and TCL in exchange for my honest review. This air conditioner unit is the perfect addition to my house. It is heavy but it is quiet and it works really well at cooling down my house. I have a small house and it honestly cools down the whole thing. It is efficient and the remote makes it nice to use.
Response from tcl.comBy Alison TCL Customer Support, February 18, 2026
Hi AlexM,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Excellent Value AC!
on August 6, 2024
Posted by: LJP23
from Lewiston, Maine
[This review was collected as part of a promotion.] Purchased 8/4/2024. Basic set up very easy! Extremely quiet! Cooling is Excellent! Easy control panel and remote! WiFi is a bit of a challenge to set up but once connected easy to use!
Excellent AC! Highly Recommend!
Excellent AC! Highly Recommend!
I would recommend this to a friend!
Response from tcl.comBy Brandon TCL Customer Support, August 6, 2024
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Best,
TCL Customer Support
Best,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Best AC Unit I've ever had
on May 15, 2023
Posted by: deeds33
from PA
Gender:Female
[This review was collected as part of a promotion.] This air conditioner is hands down the best I've ever owned. It installed so easily, and I just can't get over how quiet it is! The fact that I can use Alexa to turn the unit on and off is such a plus as I like to keep the door shut to that room. I can also use the remote when in bed and need to adjust.
It cools so quickly, and efficiently. I like the modern design too.
It cools so quickly, and efficiently. I like the modern design too.
I would recommend this to a friend!
Written by a customer while visiting tcl.com
Customer Rating
5
A must buy for small apartments or bedrooms
on April 19, 2023
Posted by: strayer24
from Arlington, VA
Gender:Male
[This review was collected as part of a promotion.] WOW! what a great airconditioner! It is easy to install and easy to operate. Love the smart features and the pairing with Alexa. I am a huge TCL fan and even connected it to my television for easy access. Would recommend
I would recommend this to a friend!
Written by a customer while visiting tcl.com
Customer Rating
5
Cooler than Cold
on March 16, 2023
Posted by: Sfowl
from York, Pa
Gender:Male
[This review was collected as part of a promotion.] My AC came and the family was all in my business. Bought a house with central air in every room except the attic and my man cave. Well that's not a problem anymore. It hits the right temperature on those nice warm days!
I would recommend this to a friend!
Written by a customer while visiting tcl.com
Customer Rating
5
Great features
on March 15, 2023
Posted by: Fill33
from Sterling Virginia
Gender:Male
[This review was collected as part of a promotion.] I got this a month ago, got to use it a couple of times and it’s kept up on the cooling. Used on one room that’s always warm fits well on my window. Bring it a smart unit it made it easy to control it and adjust to right setting. Definitely a keeper for me I’ll just have to give it a try on hot summer days and see if it stays quiet like it did on the couple of hot days I used it.
I would recommend this to a friend!
Written by a customer while visiting tcl.com