Customer reviews from tcl.com
TCL - 550 Sq. Ft. 12,000 BTU Smart Inverter Window Air Conditioner - White
Average customer rating
4.9
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
71
4 Stars
5
3 Stars
3
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
19 out of
19)
Customer Reviews for TCL - 550 Sq. Ft. 12,000 BTU Smart Inverter Window Air Conditioner - White
Customer Rating
5
Nice and easy
on July 3, 2026
Posted by: Chuck322
[This review was collected as part of a promotion.] It was pretty easy to install. My window was a little odd but it finally got in just fine. I haven’t gotten the Wi-Fi to work yet but that’s probably more my Wi-Fi than the AC first night using it for like 90° here in Maryland, but it’s doing well in the family room so so far very happy.
Response from tcl.comBy Liz TCL Customer Support, July 6, 2026
Hi Chuck322,
Thank you for taking the time to share your feedback! We're delighted to hear that your unit is cooling your room to a comfortable temperature. Our AC units are designed to help you beat the heat, offering quick and easy setup, user-friendly operation, and a comfortable environment. For the Wi-Fi connection, please make sure that you are using a 2.4GHz Wi-Fi network and the TCL Home app compatible with your unit. We truly appreciate your support and hope you continue enjoying your TCL product for years to come.
Thank you,
TCL Customer Support
Thank you for taking the time to share your feedback! We're delighted to hear that your unit is cooling your room to a comfortable temperature. Our AC units are designed to help you beat the heat, offering quick and easy setup, user-friendly operation, and a comfortable environment. For the Wi-Fi connection, please make sure that you are using a 2.4GHz Wi-Fi network and the TCL Home app compatible with your unit. We truly appreciate your support and hope you continue enjoying your TCL product for years to come.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Great and efficient.
on May 6, 2026
Posted by: LyokaT
[This review was collected as part of a promotion.] Love the slick design and control panel. Very quiet but powerful. Cools the room quickly and efficiently. Using it on low for entire night and having a comfortable temperature. Easy and quick installation. Will switch to this in the other room as well.
Response from tcl.comBy Liz TCL Customer Support, May 6, 2026
Hi LyokaT,
Thank you for taking the time to share your feedback. We're thrilled that you're enjoying your AC so far! Our AC units are designed to help you beat the heat without a central cooling system, offering quick and easy setup, user-friendly operation, and a comfortable environment. We hope you continue to have a great experience.
Thank you,
TCL Customer Support
Thank you for taking the time to share your feedback. We're thrilled that you're enjoying your AC so far! Our AC units are designed to help you beat the heat without a central cooling system, offering quick and easy setup, user-friendly operation, and a comfortable environment. We hope you continue to have a great experience.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
4
good!
on May 5, 2026
Posted by: sarahB
[This review was collected as part of a promotion.] i quite enjoyed this! it's so nice controlling an ac with your phone! does take a while before it started blowing cool air. it's quite and easy installation.
Response from tcl.comBy Liz TCL Customer Support, May 5, 2026
Hi sarahB,
Thank you for taking the time to share your feedback. We're thrilled that you're enjoying your AC so far! Our AC units are designed to help you beat the heat, offering quick and easy setup, user-friendly operation, and a comfortable environment. We hope you continue to have a great experience. Thank you, TCL Customer Support
Thank you for taking the time to share your feedback. We're thrilled that you're enjoying your AC so far! Our AC units are designed to help you beat the heat, offering quick and easy setup, user-friendly operation, and a comfortable environment. We hope you continue to have a great experience. Thank you, TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
3
Big ole air conditioner
on April 29, 2026
Posted by: AshleyB
[This review was collected as part of a promotion.] I received this product free to test out and review. It’s an amazing product my only complaint is I received one that is a forging plug so I had to go get an adapter to even use it and it is very high voltage to power this behemoth of a thing.
Response from tcl.comBy Liz TCL Customer Support, April 30, 2026
Hi AshleyB,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your AC thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We hope that you are enjoying your AC thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Tiny but mighty
on April 18, 2026
Posted by: NikkiL
[This review was collected as part of a promotion.] This AC is perfect for any man cave! Small 6000 btu but let me say it does a great job of keeping a small space cool. Quiet sound and I like keeping it on eco to help preserve energy. Easy installation and fit perfectly on the window. No additional pieces were needed to help install. The hot season is about to start so I will definitely see how reliable and well built it is as spring and summer approach.
Response from tcl.comBy Liz TCL Customer Support, April 20, 2026
Hi NikkiL,
Thank you for taking the time to share your feedback. We're thrilled that you're enjoying your AC so far! Our AC units are designed to offer quick and easy set-up, user-friendly operation, and a comfortable environment. We hope you continue to have a great experience.
Thank you,
TCL Customer Support
Thank you for taking the time to share your feedback. We're thrilled that you're enjoying your AC so far! Our AC units are designed to offer quick and easy set-up, user-friendly operation, and a comfortable environment. We hope you continue to have a great experience.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
The AC for me
on April 15, 2026
Posted by: TracyS
[This review was collected as part of a promotion.] This is a very powerful unit. Immediately after turning it on it started cooling. It is very quiet for A/C and how much air it kicks out. This is a perk when you have a baby/kids in the house. This is a heavy unit for sure but easy to set up. Remote and app setting are also very easy to use again very useful if you have children. Very convenient added options to operating the air conditioner. Air seems of good filtered quality. Most is self explanatory but instructions are helpful and understandable. Very sleek and modern design and buttons/prompts. Normal power plug in so easy to utilize in common spaces. This seems to be a very dependable unit that can handle and beat the heat.
Response from tcl.comBy Liz TCL Customer Support, April 16, 2026
Hi TracyS,
Thank you for taking the time to share your feedback. We're thrilled that you're enjoying your AC so far! Our AC units are designed to help you beat the heat, offering quick and easy setup, user-friendly operation, and a comfortable environment. We hope you continue to have a great experience.
Thank you,
TCL Customer Support
Thank you for taking the time to share your feedback. We're thrilled that you're enjoying your AC so far! Our AC units are designed to help you beat the heat, offering quick and easy setup, user-friendly operation, and a comfortable environment. We hope you continue to have a great experience.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Cool summers ahead!
on April 8, 2026
Posted by: TamaraZ
[This review was collected as part of a promotion.] I did a lot of research on this model and gave it a try out of the box and can’t wait to use it! It works really well and will help keep our cooling costs down this summer! The unit itself ran quietly and feels very solid and with proper maintenance I feel like we will have many years of use, especially when we move to AZ! The unit comes with a remote as well! Unfortunately I have not been able to put the unit in my window as I live in Colorado and it’s still technically winter here and are expecting snow this week! But can’t wait to install it and use it all summer long!
Response from tcl.comBy Alison TCL Customer Support, April 9, 2026
Hi TamaraZ,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Amazing, quiet window AC unit
on April 3, 2026
Posted by: AngelaC
[This review was collected as part of a promotion.] This TCL Window AC is a life saver in hot weather. It is very sturdy and easy to install. It has some really cool features like the side panels are made of metal and slide very easily and make the unit loom nice in the room. The size is not too big for such a powerful unit. It is very quiet but does an excellent job in cooling the room. I installed it in the kitchen and living room and it works amazing. The air flow adjustment is an amazing detail. Would definitely recommend 🤍
Response from tcl.comBy Alison TCL Customer Support, April 6, 2026
Hi AngelaC,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com