Customer reviews from tcl.com
TCL - 550 Sq. Ft. 12,000 BTU Smart Inverter Window Air Conditioner - White
Average customer rating
4.9
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
71
4 Stars
5
3 Stars
3
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
19 out of
19)
Customer Reviews for TCL - 550 Sq. Ft. 12,000 BTU Smart Inverter Window Air Conditioner - White
Customer Rating
5
Cool and breezy
on February 26, 2026
Posted by: SkyeleeR
[This review was collected as part of a promotion.] My room is above the garage and in the Arizona heat, my room gets like a sauna! I installed this and it blows cool air and it feels so nice. It fits perfectly in my window.
Response from tcl.comBy Alison TCL Customer Support, February 27, 2026
Hi SkyeleeR,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Amazing
on February 26, 2026
Posted by: allieS
[This review was collected as part of a promotion.] This ultra quiet window air conditioner is a game changer. It saves up to 36% energy. It is a sleek design so it looks way better than the bulky air conditioners out there. It comes with a smart app and remote or you can even use voice control.
Response from tcl.comBy Alison TCL Customer Support, February 27, 2026
Hi allieS,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Works great
on February 26, 2026
Posted by: LashellD
[This review was collected as part of a promotion.] It’s of excellent quality and really gets cold! It’s easy to use and it’s efficient too! It also comes with a nice remote! It’s super quiet and I would highly recommend! It’s also easy to use! It is an amazing product!
Response from tcl.comBy Alison TCL Customer Support, February 27, 2026
Hi LashellD,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Quiet and ready to go air conditioning unit!
on February 26, 2026
Posted by: AmberF
[This review was collected as part of a promotion.] This is a nice and quiet air conditioning unit perfect for a room 250 square foot or smaller. It appears to be very simple to install! Unfortunately it’s under 30 degrees right now so we weren’t able to test it to its fullest capacity. The settings are easy touch screen type of buttons.
Response from tcl.comBy Alison TCL Customer Support, February 27, 2026
Hi AmberF,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
I cant hear it running, very quiet
on February 24, 2026
Posted by: LisaD
[This review was collected as part of a promotion.] I received this ultra quiet tcl air conditioner from influenster for free in exchange for my honest opinion. Since its winter , leaving this in the windows I did not want to do , but i had to make sure it fit in our spare bedroom and it does..we have central air but a few times in last our central air was down and we bought a air conditioner for our bedroom last minute and have wanted another for our spare room as it gets much warmer in this room in summer. This didnt take long to set up , about 20 mins, turned it on and I can barely hear it. I didnt let it run long as we are in winter being February , i was a little shocked how powerful this small air conditioner is.
Response from tcl.comBy Alison TCL Customer Support, February 27, 2026
Hi LisaD,
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Love it 😌
on February 19, 2026
Posted by: MelissabethEP62531C
[This review was collected as part of a promotion.] Omg I loved this AC from TLC, almost all my tvs are from TCL. This AC is 10,000BTU ultra quiet, easy to install, it work perfect for small apartamentos o rooms. The best feature is that you do not need to keep the window closed all the time, you can open it even with this AC installed. It has a durability of warranty for 5 years.
Response from tcl.comBy Alison TCL Customer Support, February 20, 2026
Hi MelissabethEP62531C,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Highly recommend this smart AC!
on February 19, 2026
Posted by: LarrisaK
[This review was collected as part of a promotion.] This air conditioner came with all the hardware and was very easy to install. It is energy efficient and it is smart! I love the smart home intregration. It runs quietly and makes quick work of cooling down the room we placed it in. Highly recommend!
Response from tcl.comBy Alison TCL Customer Support, February 19, 2026
Hi LarrisaK,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
4
Been a game changer for my hot living room.
on February 18, 2026
Posted by: JessicaL
[This review was collected as part of a promotion.] The 4 stars is only because it is difficult to install…. at least for me. Once I got it installed it has been great! My living room does not cool like the rest of the house does and this has been a game changer in helping cool that room. The sun beams in during the day which makes it worse. This is so amazing to have! It is really easy to use too.
Response from tcl.comBy Alison TCL Customer Support, February 18, 2026
Hi JessicaL,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your AC thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We hope that you are enjoying your AC thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com