Customer reviews from tcl.com
TCL - 550 Sq. Ft. 12,000 BTU Smart Inverter Window Air Conditioner - White
Average customer rating
4.9
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
71
4 Stars
5
3 Stars
3
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
19 out of
19)
Customer Reviews for TCL - 550 Sq. Ft. 12,000 BTU Smart Inverter Window Air Conditioner - White
Customer Rating
5
This AC is perfect for a small room.
on March 23, 2026
Posted by: SueN
[This review was collected as part of a promotion.] This AC unit is very easy to install, it’s not very loud, I can handle it, it’s push out the colder air nicely and keep its cool. I like the remote control so you can operate it easy. I love how it’s have the energy efficient mode when I’m away of the room. I would absolutely recommend it for someone looking for a smart ac units. Thank you #influencer, #TCL.
Response from tcl.comBy Alison TCL Customer Support, March 24, 2026
Hi SueN,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
It may be light as a feather, but it's extremely P
on March 23, 2026
Posted by: MichelleE
[This review was collected as part of a promotion.] I was sooo excited to be able to review this air conditioner, I actually desperately needed one. I haven't been able to use it a lot since getting it because I live in TN and it's still cold on some days still, however I installed it myself, I am a women that's not terribly strong, compared to other units I've used, this one definitely felt lighter. Just because it's lighter though does not mean it's now powerful, let me tell you, as soon as I plugged this unit in and turned it on.. the room got cold within minutes! I love that it has a remote with it with all the functions on it, so if your trying to sleep you don't have to get up and mess with the actually unit. I also like that it has the side peices to actually fit to your window, most do but this one, it just seems more sturdy! I love that that you can change the fan settings, and sooo many other options. If I could I would give 10 stars on this air conditioner! The ONLY thing I would say is at the VERY beginning it wouldn't turn on and I couldn't figure out why, so, if you get this unit (which I HIGHLY recommend) on the back of the plug in are 2 buttons, one says reset, the other says test, hit the reset button and it will come on immediately. I actually like that it comes with these buttons too, if something were to flip your breaker or something you can hit the reset button and bam its working again! Again, over all I would give 10 stars!!!
Response from tcl.comBy Alison TCL Customer Support, March 23, 2026
Hi MichelleE,
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Cool!!
on March 22, 2026
Posted by: YvetteB
[This review was collected as part of a promotion.] Love it, just what I needed. This window AC unit, it's very easy to install and comes with everything you will need for instalation. I am using it in my livingroom, the unit its powerful enough to cool down the room within minutes, the interface it's very user-friendly, you can use the AC control panel, a remote control, or download the app and control it from your cellphone. I like the varoius settings, especially, right now, the fan, since ne weather it's not super hot to use the cooling function, also the mute mode it's one of my favorite.
Response from tcl.comBy Alison TCL Customer Support, March 23, 2026
Hi YvetteB,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Looks nice & cools the room
on March 21, 2026
Posted by: JulieE
[This review was collected as part of a promotion.] My parents are putting this in their bay window to replace their old unit. They think it is easy to install, it looks nice, and it is convenient having a remote control to change settings from across the room. They said it is doing a good job of cooling down the room but the air coming out doesn’t feel ice cold.
Response from tcl.comBy Alison TCL Customer Support, March 23, 2026
Hi JulieE,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Must have for your cooling needs!
on March 14, 2026
Posted by: CynthiaN
[This review was collected as part of a promotion.] If you are looking for a quality built window air conditioner then this is It! It includes everything you need to install the window A/C unit. Includes an easy to use remote or you can download the app to control It via WiFi! This unit is very well thought out when they made It. It cools a large spaced area quickly and quietly. You are getting your moneys worth with this unit.
Response from tcl.comBy Alison TCL Customer Support, March 16, 2026
Hi CynthiaN,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Super quiet and cools like a dream!
on March 13, 2026
Posted by: MystinaD
[This review was collected as part of a promotion.] This lil air conditioner packs a PUNCH. It will get your room cool super quickly, and keep it that way. The unit is also super quiet. I didn't even know an air conditioner could work without being loud but this onw does. Setup is super easy too. Definitely looking forward to buying another TCL when I need a new a/c!
Response from tcl.comBy Alison TCL Customer Support, March 16, 2026
Hi MystinaD,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
This is amazing
on March 11, 2026
Posted by: KristiH
[This review was collected as part of a promotion.] It’s so easy to install. It comes with a remote as well. It’s quieter than any ac I’ve ever had. It looks great and works amazingly. It cools it off so well. It also can be set to go on and off when u want it to.
Response from tcl.comBy Alison TCL Customer Support, March 12, 2026
Hi KristiH,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Unexpected Excitement
on March 11, 2026
Posted by: KatherineH
[This review was collected as part of a promotion.] This is a product I didn’t think I’d ever receive from Influenster. I’ve never tried this type of air conditioner before. It was very big and clonky and heavy. Getting in the window was a bit of a struggle but once it got there everything was pretty straightforward even though it has lots of options. Perfect for a bedroom during the summer!
Response from tcl.comBy Alison TCL Customer Support, March 12, 2026
Hi KatherineH,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com