Customer reviews from tcl.com
TCL - 550 Sq. Ft. 12,000 BTU Smart Inverter Window Air Conditioner - White
Average customer rating
4.9
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
71
4 Stars
5
3 Stars
3
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
19 out of
19)
Customer Reviews for TCL - 550 Sq. Ft. 12,000 BTU Smart Inverter Window Air Conditioner - White
Customer Rating
5
Super quiet
on March 29, 2026
Posted by: PennyW
[This review was collected as part of a promotion.] I was gifted this TCL 10,000 BTU Ultra quiet window AC unit in exchange for my honest review. I have got to say it is so quiet. Even on the highest setting. It has a remote control. Instead of accordion sides to fill window space, there are slide outs. They are so nice. It helps the unit fit into multiple window sizes. The also slide all the way in just in case you have a smaller window. It did a great job of cooking off my living room, dining room and entryway. Its a sturdy well built unit. It isn’t overly heavy. I would definitely recommend this unit.
Response from tcl.comBy Alison TCL Customer Support, March 30, 2026
Hi PennyW,
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
keeps large room really cool!
on March 29, 2026
Posted by: DiannaP
[This review was collected as part of a promotion.] This was amazing! Such a quick way to cool down. My husband installed it in the window super easily and we have had zero issues with it. It isn’t super obnoxiously loud and is a great value for the price. I’d repurchase this brand again
Response from tcl.comBy Alison TCL Customer Support, March 30, 2026
Hi DiannaP,
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Very nice
on March 29, 2026
Posted by: TarynM
[This review was collected as part of a promotion.] I can’t believe this air conditioner gives so much power and coolness for how quiet it is. You can’t really hear it! Super easy to install, with nice side shades. It’s about the weight of a normal window unit. It is sturdy and feels like it will hold up.
Response from tcl.comBy Alison TCL Customer Support, March 30, 2026
Hi TarynM,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Cooling
on March 28, 2026
Posted by: LynneA
[This review was collected as part of a promotion.] Tcl 15,000 window ac in white was easy to install. The instructions were easy to follow. Made the room cool real quick. I didn't hear any noise. It is built with good quality materials.
Response from tcl.comBy Alison TCL Customer Support, March 30, 2026
Hi LynneA,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Good quality
on March 26, 2026
Posted by: JordanS
[This review was collected as part of a promotion.] I was genuinely surprised with the quality of this air conditioner. It's not summer so I wasnt able to install it but i cant wait to use it. The unit was user friendly and the buttons were all clearly displayed. It kicked right on when plugged in and powered on.
Response from tcl.comBy Alison TCL Customer Support, March 27, 2026
Hi JordanS,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Super heavy duty
on March 25, 2026
Posted by: JessicaG
[This review was collected as part of a promotion.] This air conditioner really pushes air! It is very heavy but also seems well made and sturdy. The energy efficiency tags make it seem that it will be efficient but I won’t know until the peak of summer when we use it a lot.
Response from tcl.comBy Alison TCL Customer Support, March 26, 2026
Hi JessicaG,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Ice cold unit with powerful motor
on March 25, 2026
Posted by: JenniferC
[This review was collected as part of a promotion.] We set this TCL 12,000 BTU window unit air conditioner up in our basement window because we had no way to cool the downstairs. This machine is nice! You don't even really hear it running! Blows ice cold and a nice solid air stream. Living in the south its so humid and this is going to be perfect for that basement to eliminate potential mold also!
Response from tcl.comBy Alison TCL Customer Support, March 26, 2026
Hi JenniferC,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
3
Sleek design
on March 24, 2026
Posted by: RashmiK
[This review was collected as part of a promotion.] It didn't fit our standard window.
We measured before ordering but it still didn't fit.
We measured before ordering but it still didn't fit.
We started it just to test it out, works good. Very easy to use. Very sleek looking.
Have contacted TCL for solution.
Have contacted TCL for solution.
Response from tcl.comBy Alison TCL Customer Support, March 24, 2026
Hi rashmik12,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our ACs are carefully designed and engineered to give our customers years of comfort. We take great measures to ensure that the ACs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our ACs are carefully designed and engineered to give our customers years of comfort. We take great measures to ensure that the ACs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com