Customer reviews from tcl.com
TCL - 550 Sq. Ft. 12,000 BTU Smart Inverter Window Air Conditioner - White
Average customer rating
4.9
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
71
4 Stars
5
3 Stars
3
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
19 out of
19)
Customer Reviews for TCL - 550 Sq. Ft. 12,000 BTU Smart Inverter Window Air Conditioner - White
Customer Rating
5
Great window ac unit
on April 1, 2026
Posted by: AllysonF
[This review was collected as part of a promotion.] Very impressed with this ac unit. Cools the room very quickly and maintains temperature consistently. The unit is very heavy and hard to install so you will need help. The noise level is super low compared to outdated units. Would def recommend.
Response from tcl.comBy Alison TCL Customer Support, April 2, 2026
Hi AllysonF,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Quiet, Powerful Cooling with Modern Design
on April 1, 2026
Posted by: LenaD
[This review was collected as part of a promotion.] This TLC window AC cools quickly and runs very quietly. The invert technology keeps temperature steady and saves energy. Sleek design, easy controls , and perfect for larger rooms.
Response from tcl.comBy Alison TCL Customer Support, April 1, 2026
Hi LenaD,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Recommendation to everyone
on April 1, 2026
Posted by: ElizabethT
[This review was collected as part of a promotion.] Beyond grateful for this ac. It uses so much less electricity and pumps the air out. It cools a room fast and is SO easy to use. It can connect bluetooth which is convenient and is quiet. You dont even realize you have the ac on all day.
Response from tcl.comBy Alison TCL Customer Support, April 1, 2026
Hi ElizabethT,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Quiet, powerful, and energy efficient this AC gets
on April 1, 2026
Posted by: SondraB
[This review was collected as part of a promotion.] I received the TCL ac unit & I can’t say enough good things about this unit. The airflow is amazing & energy efficiency is definitely an add on when it comes to saving money. The installation was super easy. The settings & controls were very easy to operate as well. I’m all set for the summer.
Response from tcl.comBy Alison TCL Customer Support, April 1, 2026
Hi SondraB,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Solid, quiet window unit
on March 31, 2026
Posted by: MaryO
[This review was collected as part of a promotion.] This is a really solid AC. I do think it's slightly heavier than the unit we used to use in our bedroom, but it's definitely quieter. It was relatively simple to install, and I like the remote and app functionalities.
Response from tcl.comBy Alison TCL Customer Support, April 1, 2026
Hi MaryO,
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Just in time for Alabama Summer ☀️
on March 31, 2026
Posted by: AmandaB
[This review was collected as part of a promotion.] Loved trying out the new TCL Ultra-Quiet Window AC unit!
This unit is fantastic in so many way. To start, it truly is quieter than window AC units of the past. It quickly cools down the room within about 10 minutes of run time which is better than I initially expected. This set up also include a remote control so you can easily adjust the temperature and settings without touching the unit. It also features sleep and eco mode which is even quieter and ALSO conserves energy.
The kit includes everything you need for insulation - even batteries for the remote!
If you need to cool down this summer, I definitely recommend this unit!
Response from tcl.comBy Alison TCL Customer Support, April 1, 2026
Hi AmandaB,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
3
Pretty quiet
on March 30, 2026
Posted by: LaurenC
[This review was collected as part of a promotion.] This was an ok ac unit as it barely fit in our window
It is pretty quiet
Dont have to use much as it doesn't get too hot here on the coast. But if you love constant coolness then this would be for you
It is pretty quiet
Dont have to use much as it doesn't get too hot here on the coast. But if you love constant coolness then this would be for you
Response from tcl.comBy Alison TCL Customer Support, March 30, 2026
Hi LaurenC,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your AC thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We hope that you are enjoying your AC thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Wrong time of year for a good review
on March 30, 2026
Posted by: ShawnaJ
[This review was collected as part of a promotion.] Great air conditioner but couldn't use it past initial testing in my home as it is still cold where I live and couldn't keep it in the window due to the snow we're still getting here. Not very heavy but couldn't review much else.
Response from tcl.comBy Alison TCL Customer Support, March 30, 2026
Hi ShawnaJ,
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com