Customer reviews from frigidaire.com
Frigidaire - 13 Cu. Ft Garage Ready Upright Freezer - Fingerprint-Resistant Stainless Steel Look
Average customer rating
4.9
(7,779 Reviews)
Rating breakdown 7,779 reviews
5 Stars
6,910
4 Stars
715
3 Stars
75
2 Stars
19
1 Star
60
Customer Reviews for Frigidaire - 13 Cu. Ft Garage Ready Upright Freezer - Fingerprint-Resistant Stainless Steel Look
Customer Rating
1
Broke in 3 days. Still don't have my replacement
on March 1, 2020
Posted by: MegB
[This review was collected as part of a promotion.] It broke 3 days after arrived. Repair technician came. Determined I needed s new one. Still waiting for replacement 2 weeks later. Meanwhile the food I had is all ruined/wasted.
Response from frigidaire.comBy Online Outreach Specialist, March 3, 2020
Hey, MegB! Thank you for taking the time to share your experience with us. We're sorry to hear that your freezer is not operating as designed and are currently waiting for a replacement unit.
After reviewing your account, we see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Kindly, Courtney
After reviewing your account, we see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken in 5 days
on February 29, 2020
Posted by: jonk2020
[This review was collected as part of a promotion.] I bought this one month ago and it quit blowing cold air within 5 days. We have had difficulty getting service repair scheduled between Frigidaire and the store from which we bought the freezer.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, March 3, 2020
Hi, Jonk2020!
Thank you for sharing your experience. We're sorry to hear that there were issues getting service scheduled for you. According to the information on file, we do have an active dispatch with a local technician who is working with you on the repair. If you have any questions, please reach out to your technician directly or contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience. We're sorry to hear that there were issues getting service scheduled for you. According to the information on file, we do have an active dispatch with a local technician who is working with you on the repair. If you have any questions, please reach out to your technician directly or contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Love the upright.
on February 28, 2020
Posted by: Buff1951
[This review was collected as part of a promotion.] Glad I bought it a month ago. Works really well. Now all I have to do is fill it up.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, March 2, 2020
Hello, Buff1951.
Thank you for your awesome feedback. Is there something we can do to help with your star rating? Please feel free to reach out to us should you have any questions or concerns. You can reach our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for your awesome feedback. Is there something we can do to help with your star rating? Please feel free to reach out to us should you have any questions or concerns. You can reach our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn't work
on February 28, 2020
Posted by: Alcal1988
[This review was collected as part of a promotion.] We bought an upright freezer December of 2019. We did not need it till the end of January for our delivery of meat we had in order. We never thought to plug it in because it is BRAND NEW. In January, a couple days before our meat delivery, we plugged the freezer in. Lights work, doesn't get cold! BRAND NEW!! It still had all the Styrofoam and plastic inside. We called customer service. We need to get it repaired. Would not replace it. BRAND NEW!! We also bought a suite of Frigidaire appliances in 2016. Immediately, we had issues with the ice maker in the fridge. We had the repair guy out at least 7 times. Finally we ended up having to disconnect the filter for it to make ice. Not the best solution, but we were sick of not have ice in our NEW fridge. The dishwasher we bought stopped draining water back in October. Repair man could not figure out what was wrong and we had to buy a new dishwasher. So that lasted 3 years. Disposable, apparently. Needless to say, we will never buy a Frigidaire again. They've always had such a great reputation. Not in our minds. If I could have picked 0 stars, I would have.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, March 2, 2020
Hi, Alcal1988.
Thank you for stopping by with your feedback.
I feel terrible to learn your freezer and other appliances haven’t performed as expected. Rest assured, we make every effort to manufacture quality products.
I’m confident our techs will be able to restore your appliance.
If we can provide any additional assistance or have any questions about your freezer, please let us know! You may speak with a Live Chat agent at frigidaire.com. Our Live Chat team is available Monday through Friday from 8:30 am-8 pm EST.
-Derrick
Thank you for stopping by with your feedback.
I feel terrible to learn your freezer and other appliances haven’t performed as expected. Rest assured, we make every effort to manufacture quality products.
I’m confident our techs will be able to restore your appliance.
If we can provide any additional assistance or have any questions about your freezer, please let us know! You may speak with a Live Chat agent at frigidaire.com. Our Live Chat team is available Monday through Friday from 8:30 am-8 pm EST.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Freezer!!
on February 27, 2020
Posted by: Marcyk52
[This review was collected as part of a promotion.] I bought this model to replace my chest freezer. I hated having to dig through everything in the chest to find what I needed. My new upright is awesome!!! Everything in view so no more double buying. It even has a light which helps alot as I have my freezer in the garage. Love that it has the green light at the bottom so you always know it's running. Bonus: It's frost free! So glad I made this purchase. Would definitely recommend it to anyone looking for mid size freeezer.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Discrete and spacious
on February 27, 2020
Posted by: Lulita
[This review was collected as part of a promotion.] We are really happy with this freezer. The outside is minimalistic and doesn't look horrible in a room. We have it in our laundry room and it looks good; just a white box. The inside is spacious and has enough trays to organize things. It's actually really big!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Freezer has great features
on February 27, 2020
Posted by: Bocephus
[This review was collected as part of a promotion.] We like our frost free freezer, no more hassles with our former manual freezer. The right amount of space for frozen products.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great extra freezer
on February 27, 2020
Posted by: Maxwell602
[This review was collected as part of a promotion.] I bought this about a month ago. Had an issue with a noise on the compressor within 1 to 1 1/2 weeks, but it eventually disappeared and has worked great since.
Written by a customer while visiting frigidaire.com