Customer reviews from frigidaire.com
Frigidaire - 13 Cu. Ft Garage Ready Upright Freezer - Fingerprint-Resistant Stainless Look
Average customer rating
4.8
(7,502 Reviews)
Rating breakdown 7,502 reviews
5 Stars
6,661
4 Stars
692
3 Stars
72
2 Stars
18
1 Star
59
Customer Reviews for Frigidaire - 13 Cu. Ft Garage Ready Upright Freezer - Fingerprint-Resistant Stainless Look
Customer Rating
1
not so good
on September 9, 2020
Posted by: fn1956
[This review was collected as part of a promotion.] stopped working within two weeks of delivery.
everything in upper 2/3 defrosted and had to be discarded.
repairman said it could be a month before a new fan was in stock,
this sucks.
everything in upper 2/3 defrosted and had to be discarded.
repairman said it could be a month before a new fan was in stock,
this sucks.
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, September 16, 2020
Oh, no! We understand your concerns and are sorry to hear that your refrigerator was experiencing these issues from early on. We are happy to continue working with you to ensure you have a refrigerator that is working as designed! Please be on the lookout for an email from me. We appreciate the opportunity to make this right. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
on January 15, 2023
Posted by: David C R
The delivery guys switched the door which is what they were supposed to do, and the DOSE CLOSE PROPERLY. You need to fix this problem!!!!!
The phone number that was given to call someone at frigidaire to fix issue was the wrong number.
The phone number that was given to call someone at frigidaire to fix issue was the wrong number.
Response from frigidaire.comBy Christy, Online Outreach Specialist, January 17, 2023
Hi, David! We apologize for your experience and would be happy to help. Please connect with us via live chat on our branded web page or by calling 1- 800-374-4432 Mon - Fri, 8:30 am - 8 pm (EST). ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
Haven’t been able to use
on September 21, 2020
Posted by: williamestey60
Purchased on August 29th, delivered on September 4th. Had a defective door gasket. Still waiting for replacement gasket to show up. Haven’t been able to use it yet.
Response from frigidaire.comBy Corletta , Outreach Social Specialist , September 25, 2020
Hi williamestey60,
Thank you for your review. I’m sorry to hear you had such a frustrating experience. This is definitely not the norm, and we would like to assist. Please be on the lookout for an email from me. We appreciate the opportunity to make this right. ~Corletta
Thank you for your review. I’m sorry to hear you had such a frustrating experience. This is definitely not the norm, and we would like to assist. Please be on the lookout for an email from me. We appreciate the opportunity to make this right. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Never worked on receipt
on September 27, 2020
Posted by: Rdb185
[This review was collected as part of a promotion.] Purchased the freezer, the compressor never worked on receipt and the freezer never got cold. Could not return to the point of purchase. Had to wait (still waiting) for a service technician. Given the cost and poor product quality, I would not recommend the unit.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , October 9, 2020
Thanks, Rdb185! We sincerely appreciate you leaving us with some feedback about your freezer. We are sad to learn that you have not had the effortless experience we strive to give our customers. We hope that we can make this right for you. Upon searching through our database, I see that you were able to get a resolution regarding repairs. Should you need any further assistance, please let us know! ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Brand new and door does not seal properly.
on May 4, 2021
Posted by: Bull ahit
Very frustrated. Frigidaire company needs to make this right.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, May 10, 2021
Hello, Valued Consumer!
Thank you for bringing this to our attention! We're sorry to hear that the seal has broken on the freezer door. We would love the chance to make this right! Please be on the lookout for an email from us. For immediate assistance, you may reach us via chat on Frigidaire.com, Monday-Friday, 8:30am-8:00pm EST. -Katrina
Thank you for bringing this to our attention! We're sorry to hear that the seal has broken on the freezer door. We would love the chance to make this right! Please be on the lookout for an email from us. For immediate assistance, you may reach us via chat on Frigidaire.com, Monday-Friday, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Crapped out one month after warranty
on May 1, 2023
Posted by: BlkHelos
This China bomb died just after the factory warranty. Congratulations
Response from frigidaire.comBy Rowena , Online Outreach Specialist, May 2, 2023
Hello! ! Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations and we understand your frustration. It was an uncommon instance. We'd like to learn more about your specific situation and make things right. At your convenience, please contact us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
perfect size
on December 12, 2019
Posted by: jennifer ben
[This review was collected as part of a promotion.] The delivery and set up we a breeze and the delivery driver was very informative and professional.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Freezer
on May 19, 2020
Posted by: Stevemeister88
[This review was collected as part of a promotion.] I was finally able to get an upright freezer, everywhere is having significant delays right now. This is a great upright freezer. I placed it in the garage and plugged it in and within three hours the thermometer I placed in it was at below zero. This freezer is able to maintain inside temperature even when the garage is open and it’s 90 degrees outside (we have had a few warm days). Keeps all the meats frozen and is very quiet.
Written by a customer while visiting frigidaire.com