Customer reviews from frigidaire.com
Frigidaire - 13 Cu. Ft Garage Ready Upright Freezer - Fingerprint-Resistant Stainless Steel Look
Average customer rating
4.9
(7,892 Reviews)
Rating breakdown 7,892 reviews
5 Stars
7,010
4 Stars
726
3 Stars
76
2 Stars
19
1 Star
61
Customer Reviews for Frigidaire - 13 Cu. Ft Garage Ready Upright Freezer - Fingerprint-Resistant Stainless Steel Look
Customer Rating
1
Stopped working after a few months
on August 7, 2020
Posted by: SoUnhappy
Purchased this freezer brand new, and it stopped working after a few months.
After freezer stops cooling, the ugly green light that brightly shines continues to work to light up the large puddle of water on your floor from your thawed food.
I will forever be more careful about who and where meaning what part of the world I buy from. This freezer has been a nightmare.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 25, 2020
Hi, Valued Consumer!
Thank you for your review. We sincerely apologize for your experience with the freezer not cooling. This is definitely not the norm, and we would like to see how we may assist. Please reach out to us via chat at Frigidaire.com or contact us by phone at 800-374-4432 Monday-Friday, from 8:30am-8:00pm EST. -Katrina
Thank you for your review. We sincerely apologize for your experience with the freezer not cooling. This is definitely not the norm, and we would like to see how we may assist. Please reach out to us via chat at Frigidaire.com or contact us by phone at 800-374-4432 Monday-Friday, from 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
An Absolute Lifesaver
on July 6, 2020
Posted by: RackleyD
[This review was collected as part of a promotion.] The main reason that my wife and I originally decided to buy a freezer is that we were getting sick and tired of the freezer attached to the kitchen fridge being too small to fit anything substantial. The words "we can't fit it in the freezer" were commonly heard between the two of us when we were going through a grocery strore.
We had been talking about finally buying one for some time, then recent world events kinda nudged us into the right direction as far as that goes. In the middle of June, we got ours and it is probably the best decision we ever made.
The size is absolutely astounding. I like to joke that I could probabl fit my weight in frozen butter into this thing and I am certain after the first fill up of our favorite things that I probably could.
The second thing, aside from the size, is the idea that it is not only an upright, but it is also frost free. You see, our previous freexer was a five cubic foot freezer that resembled a large suitcase than an actual freezer that proper human beings would use. Seriously, you woild look at this thing and wonder if they were going to deliver the rest of it. That and the having to pull everything out when you wanted to find something to eat was always a pain. As you can see with this one, every thing you pack it with is pretty easy to find.
Third, you never have to manually defrost this freezer. I don't know what kind of wizardry that is employed with to achieve this kind of magic, but especially with the size of the freezer it is certainly appreciated.
Lastly, and probably most important, if the power goes out, there is about two days before anything in the freezer starts getting to the point where you cannot safely eat it and it starts to melt. This is amazing to me, because as a resident of Florida the prospect of the power going out for an extended period of time is something that you do have to worry about. If the power goes out for too long you stand to risk losing all of the food you have in your freezer. I hope this ability is never tested, but it sure is nice to have.
We have been trying to limit our trips to the grocery store for obvious reasons lately, and this amazing freezer is helping us make sure that we are as safe as our food is cold.
Written by a customer while visiting frigidaire.com
Customer Rating
1
don't know
on August 22, 2020
Posted by: harryjo
[This review was collected as part of a promotion.] I;ll let you know after the repair man come on monday to fix the icing up problem
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, September 15, 2020
Hi, harryjo! We apologize for any disappointment your freezer has caused you and thank you for bringing it to our attention. I see that you had a service call on the unit recently and some repairs were completed. Hopefully, this fixed the frost build up on your unit. If it did not, please chat with us on Frigidiare.com or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. Best Regards, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not happy
on July 9, 2020
Posted by: Hh in kansas
Not happy. Have had this freezer less than 2 months. Heard a very loud bang. 3 hrs later it started beeping. Checked my food was already thawing
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 22, 2020
Hello, Hh in Kansas!
Thank you for your review. We are not pleased to hear you are experiencing issues with your freezer. I reviewed your file and see where service was scheduled to address your concerns. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thank you for your review. We are not pleased to hear you are experiencing issues with your freezer. I reviewed your file and see where service was scheduled to address your concerns. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken in 5 days
on February 29, 2020
Posted by: jonk2020
[This review was collected as part of a promotion.] I bought this one month ago and it quit blowing cold air within 5 days. We have had difficulty getting service repair scheduled between Frigidaire and the store from which we bought the freezer.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, March 3, 2020
Hi, Jonk2020!
Thank you for sharing your experience. We're sorry to hear that there were issues getting service scheduled for you. According to the information on file, we do have an active dispatch with a local technician who is working with you on the repair. If you have any questions, please reach out to your technician directly or contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience. We're sorry to hear that there were issues getting service scheduled for you. According to the information on file, we do have an active dispatch with a local technician who is working with you on the repair. If you have any questions, please reach out to your technician directly or contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn't work
on February 28, 2020
Posted by: Alcal1988
[This review was collected as part of a promotion.] We bought an upright freezer December of 2019. We did not need it till the end of January for our delivery of meat we had in order. We never thought to plug it in because it is BRAND NEW. In January, a couple days before our meat delivery, we plugged the freezer in. Lights work, doesn't get cold! BRAND NEW!! It still had all the Styrofoam and plastic inside. We called customer service. We need to get it repaired. Would not replace it. BRAND NEW!! We also bought a suite of Frigidaire appliances in 2016. Immediately, we had issues with the ice maker in the fridge. We had the repair guy out at least 7 times. Finally we ended up having to disconnect the filter for it to make ice. Not the best solution, but we were sick of not have ice in our NEW fridge. The dishwasher we bought stopped draining water back in October. Repair man could not figure out what was wrong and we had to buy a new dishwasher. So that lasted 3 years. Disposable, apparently. Needless to say, we will never buy a Frigidaire again. They've always had such a great reputation. Not in our minds. If I could have picked 0 stars, I would have.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, March 2, 2020
Hi, Alcal1988.
Thank you for stopping by with your feedback.
I feel terrible to learn your freezer and other appliances haven’t performed as expected. Rest assured, we make every effort to manufacture quality products.
I’m confident our techs will be able to restore your appliance.
If we can provide any additional assistance or have any questions about your freezer, please let us know! You may speak with a Live Chat agent at frigidaire.com. Our Live Chat team is available Monday through Friday from 8:30 am-8 pm EST.
-Derrick
Thank you for stopping by with your feedback.
I feel terrible to learn your freezer and other appliances haven’t performed as expected. Rest assured, we make every effort to manufacture quality products.
I’m confident our techs will be able to restore your appliance.
If we can provide any additional assistance or have any questions about your freezer, please let us know! You may speak with a Live Chat agent at frigidaire.com. Our Live Chat team is available Monday through Friday from 8:30 am-8 pm EST.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke in 3 days. Still don't have my replacement
on March 1, 2020
Posted by: MegB
[This review was collected as part of a promotion.] It broke 3 days after arrived. Repair technician came. Determined I needed s new one. Still waiting for replacement 2 weeks later. Meanwhile the food I had is all ruined/wasted.
Response from frigidaire.comBy Online Outreach Specialist, March 3, 2020
Hey, MegB! Thank you for taking the time to share your experience with us. We're sorry to hear that your freezer is not operating as designed and are currently waiting for a replacement unit.
After reviewing your account, we see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Kindly, Courtney
After reviewing your account, we see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Died so fast
on January 27, 2020
Posted by: Ihatethisfreezer
[This review was collected as part of a promotion.] I bought this a week and a half ago and it's already died, wasting all the Frozen stuff I put in it.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, January 30, 2020
Hello, Valued Customer.
Thank you for taking the time to share your feedback. Upon reviewing your information, I am happy to see we are in the process of assisting you in getting service for your appliance. Should you need additional assistance once the servicer has been out, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for taking the time to share your feedback. Upon reviewing your information, I am happy to see we are in the process of assisting you in getting service for your appliance. Should you need additional assistance once the servicer has been out, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com