Customer reviews from frigidaire.com
Frigidaire - 13 Cu. Ft Garage Ready Upright Freezer - Fingerprint-Resistant Stainless Steel Look
Average customer rating
4.9
(7,892 Reviews)
Rating breakdown 7,892 reviews
5 Stars
7,010
4 Stars
726
3 Stars
76
2 Stars
19
1 Star
61
Customer Reviews for Frigidaire - 13 Cu. Ft Garage Ready Upright Freezer - Fingerprint-Resistant Stainless Steel Look
Customer Rating
5
on August 26, 2025
Posted by: Alaskajjj
[This review was collected as part of a promotion.] Works well!
Response from frigidaire.comBy Maico, Online Outreach Specialist, August 28, 2025
Hi there, Alaskajjj, and thank you for the quick feedback!
We’re glad to hear your Frigidaire appliance is working well—that’s exactly what we aim for. If you ever have any questions or need support, feel free to reach out via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thanks again for choosing Frigidaire! - Maico
We’re glad to hear your Frigidaire appliance is working well—that’s exactly what we aim for. If you ever have any questions or need support, feel free to reach out via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thanks again for choosing Frigidaire! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the New Frigidaire Upright Freezer
on September 4, 2025
Posted by: GrammyKzoo
[This review was collected as part of a promotion.] We replaced a small chest freezer the a Frigidaire Upright freezer that is “defrost free.”
We love the new freezer because we can see everything and aren’t watching frost build up, or risking falling into the chest while trying to get something off the bottom. It was a little more expensive than a chest type replacement, but SO worth the extra! Love it!!
We love the new freezer because we can see everything and aren’t watching frost build up, or risking falling into the chest while trying to get something off the bottom. It was a little more expensive than a chest type replacement, but SO worth the extra! Love it!!
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 4, 2025
Thank you for sharing your wonderful feedback with us. We’re delighted to hear that you’re enjoying your new upright freezer and that the frost-free design and upright layout are making such a positive difference for you. Being able to easily see and access everything inside without the hassle of frost build-up is exactly the kind of convenience we aim to provide, and it’s great to know the upgrade has been well worth it for you. If you ever have any questions about your freezer or need assistance in the future, our Customer Care Team will be happy to help. You can connect with us through Live Chat at Frigidaire.com, or by calling us at 1-800-374-4432. Our representatives are available Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We truly appreciate your trust in Frigidaire and hope you continue to enjoy your freezer for many years to come. – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far so good
on September 10, 2025
Posted by: newfreez
[This review was collected as part of a promotion.] It's going on a month since we purchased the freezer and pugged it in and like the title says "So far so go " time will tell. My last freezer lasted us over 30 years …. Just wish the freezer either came with or as an add-on option removable freezer organizer bins, trying to find the right sized ones that fit side by size and clear the door shelves seems impossible without having to give up shelve space placing them sideways .
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Garage Freezer
on September 22, 2025
Posted by: JDL82
[This review was collected as part of a promotion.] This replaced a 5 cu ft cube freezer. It has 13 cu ft in a footprint slightly deeper than the cube. Love the green light to let you know it is on, it would be annoying in a house. The freezer is quiet and works great.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 24, 2025
Thank you for sharing your feedback! We’re thrilled to hear that your new freezer is working great and that the extra space has been a perfect upgrade from your previous 5 cu ft cube freezer. It’s fantastic that you’re enjoying the subtle green light indicator, and we appreciate your feedback about it—great to know it works well for you, even if it might be a bit much in other settings! We’re also happy to hear that the freezer is quiet and efficient, and we hope it continues to serve your needs for years to come. If you have any questions or need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 23, 2025
Posted by: T squared
[This review was collected as part of a promotion.] Works great wish it had a handle
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 24, 2025
Thank you for sharing your feedback with us! We’re happy to hear that your freezer is working well and meeting your needs. We also appreciate your comment about the handle design—input like yours is valuable, as it helps us better understand what features matter most to our customers. If you’d like to discuss your experience further or explore more details about the design options available across our product line, our team would be glad to assist you. You can connect with us anytime through Live Chat at Frigidaire.com or by calling us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped working 2 days after purchase.
on June 9, 2020
Posted by: J 21
[This review was collected as part of a promotion.] Bought this freezer. Worked a total of 2 days then wouldn't cool. Called the store to see if I could return it and was told since I didn't purchase the "extra" extended warranty I would have to have it repaired. So, of course the initial repair was scheduled, and then parts were ordered. Parts shipped quickly, however, when I called to see if I could move up my repair appt I sat on eternal hold for over 24 min and gave up. I even tried asking for a replacement as after all this was just purchased. The response...we understand your frustration, but...we always try to repair the product at least 2 to 3 times before replacing. Meanwhile, 3 weeks later I sit with a nonfunctioning appliance in my garage. I have had Frigidaire appliances before, but will never purchase again. Maybe if I win the sweepstakes, I can purchase another brand of freezer and deliver this one to the dump.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 15, 2020
Hello, J 21!
Thanks for providing your feedback. We are not pleased to hear you are experiencing issues with your freezer. I reviewed your file and see where service was scheduled to address your concerns and the unit was repaired. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thanks for providing your feedback. We are not pleased to hear you are experiencing issues with your freezer. I reviewed your file and see where service was scheduled to address your concerns and the unit was repaired. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
keeps icing up
on July 28, 2020
Posted by: annoyed666
[This review was collected as part of a promotion.] iced up from day 1. repairman 3 weeks to get here. still icing up. can't see the difference in ground beef, chicken parts and cheese cake. till ice -- all over the place.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 12, 2020
Hi, Valued Consumer!
Thank you for your feedback. We are glad to know that the freezer is working well, except for the concerns with not being able to see the items stored. We have reviewed your file and see where service has addressed your concerns. We would recommend to follow the instructions provided by the servicer, for the best results and performance. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your feedback. We are glad to know that the freezer is working well, except for the concerns with not being able to see the items stored. We have reviewed your file and see where service has addressed your concerns. We would recommend to follow the instructions provided by the servicer, for the best results and performance. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Did not work
on June 30, 2020
Posted by: lynnbabs
[This review was collected as part of a promotion.] when I bought this freezer I had it for 24 hours. I returned it because it did not work.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 11, 2020
Hello, lynnbabs!
We are not pleased to learn the freezer didn’t work, resulting in a return. Please know we make every effort to manufacture quality products. We hope we can better serve your needs in the future!
Bianca
We are not pleased to learn the freezer didn’t work, resulting in a return. Please know we make every effort to manufacture quality products. We hope we can better serve your needs in the future!
Bianca
Written by a customer while visiting frigidaire.com