Customer reviews from frigidaire.com
Frigidaire - 13 Cu. Ft Garage Ready Upright Freezer - Fingerprint-Resistant Stainless Look
Average customer rating
4.8
(7,530 Reviews)
Rating breakdown 7,530 reviews
5 Stars
6,684
4 Stars
696
3 Stars
73
2 Stars
18
1 Star
59
Customer Reviews for Frigidaire - 13 Cu. Ft Garage Ready Upright Freezer - Fingerprint-Resistant Stainless Look
Customer Rating
1
Doesn't work
on February 28, 2020
Posted by: Alcal1988
[This review was collected as part of a promotion.] We bought an upright freezer December of 2019. We did not need it till the end of January for our delivery of meat we had in order. We never thought to plug it in because it is BRAND NEW. In January, a couple days before our meat delivery, we plugged the freezer in. Lights work, doesn't get cold! BRAND NEW!! It still had all the Styrofoam and plastic inside. We called customer service. We need to get it repaired. Would not replace it. BRAND NEW!! We also bought a suite of Frigidaire appliances in 2016. Immediately, we had issues with the ice maker in the fridge. We had the repair guy out at least 7 times. Finally we ended up having to disconnect the filter for it to make ice. Not the best solution, but we were sick of not have ice in our NEW fridge. The dishwasher we bought stopped draining water back in October. Repair man could not figure out what was wrong and we had to buy a new dishwasher. So that lasted 3 years. Disposable, apparently. Needless to say, we will never buy a Frigidaire again. They've always had such a great reputation. Not in our minds. If I could have picked 0 stars, I would have.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, March 2, 2020
Hi, Alcal1988.
Thank you for stopping by with your feedback.
I feel terrible to learn your freezer and other appliances haven’t performed as expected. Rest assured, we make every effort to manufacture quality products.
I’m confident our techs will be able to restore your appliance.
If we can provide any additional assistance or have any questions about your freezer, please let us know! You may speak with a Live Chat agent at frigidaire.com. Our Live Chat team is available Monday through Friday from 8:30 am-8 pm EST.
-Derrick
Thank you for stopping by with your feedback.
I feel terrible to learn your freezer and other appliances haven’t performed as expected. Rest assured, we make every effort to manufacture quality products.
I’m confident our techs will be able to restore your appliance.
If we can provide any additional assistance or have any questions about your freezer, please let us know! You may speak with a Live Chat agent at frigidaire.com. Our Live Chat team is available Monday through Friday from 8:30 am-8 pm EST.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke in 3 days. Still don't have my replacement
on March 1, 2020
Posted by: MegB
[This review was collected as part of a promotion.] It broke 3 days after arrived. Repair technician came. Determined I needed s new one. Still waiting for replacement 2 weeks later. Meanwhile the food I had is all ruined/wasted.
Response from frigidaire.comBy Online Outreach Specialist, March 3, 2020
Hey, MegB! Thank you for taking the time to share your experience with us. We're sorry to hear that your freezer is not operating as designed and are currently waiting for a replacement unit.
After reviewing your account, we see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Kindly, Courtney
After reviewing your account, we see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Died so fast
on January 27, 2020
Posted by: Ihatethisfreezer
[This review was collected as part of a promotion.] I bought this a week and a half ago and it's already died, wasting all the Frozen stuff I put in it.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, January 30, 2020
Hello, Valued Customer.
Thank you for taking the time to share your feedback. Upon reviewing your information, I am happy to see we are in the process of assisting you in getting service for your appliance. Should you need additional assistance once the servicer has been out, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for taking the time to share your feedback. Upon reviewing your information, I am happy to see we are in the process of assisting you in getting service for your appliance. Should you need additional assistance once the servicer has been out, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Store had to send out 2 because both had bad board
on March 19, 2020
Posted by: Yvonne73
[This review was collected as part of a promotion.] Am waiting for store to pick up 2nd freezer . Will never buy this brand again.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, March 20, 2020
Oh no. Yvonne73.
I apologize for your experience with your freezers. Please know this is not the experience we wish for any of our customers. We hope to restore your faith in our brand.
Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
I apologize for your experience with your freezers. Please know this is not the experience we wish for any of our customers. We hope to restore your faith in our brand.
Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
2
not so good
on April 9, 2020
Posted by: ben9
[This review was collected as part of a promotion.] 1 brought 3 1/2 months ago and it quit freezing Frigidaire would not do anything about it.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 13, 2020
Hi, Ben9!
Thank you for sharing your experience. Based on the information on file, we were able to send out a technician to check out the cooling issue and the freezer is now working well! We were also able to provide some tips on removing odors from the cabinet. If you have any further questions, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience. Based on the information on file, we were able to send out a technician to check out the cooling issue and the freezer is now working well! We were also able to provide some tips on removing odors from the cabinet. If you have any further questions, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
3
What you expect
on July 21, 2020
Posted by: Jweb
[This review was collected as part of a promotion.] It's a freezer. It freezes food. I'm here for the contest.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 5, 2020
Hello, Jweb!
Thanks for taking the time to provide your feedback. If you should need assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for taking the time to provide your feedback. If you should need assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Overall Freezer
on August 29, 2020
Posted by: Gman223
[This review was collected as part of a promotion.] I've had this freezer for 1 month now and so far I'm very happy with my decision to purchase model. For anyone thinking of adding a freezer to store extra food this is a great one to consider. It's not that big yet seems to store an enormous amount of food. It's layout is spacious and the shelves are easy to adjust. I put it in a spare room in the basement and was surprised it didn't radiate any heat and is very quiet.. Overall I give it 5 stars.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great freezer
on September 2, 2020
Posted by: Sy67
[This review was collected as part of a promotion.] Perfect size for the 2 of us, not too small, not top big, and the upright makes it easy to organize and find items.
Written by a customer while visiting frigidaire.com