Customer reviews from frigidaire.com
Frigidaire - 13 Cu. Ft Garage Ready Upright Freezer - Fingerprint-Resistant Stainless Look
Average customer rating
4.8
(7,530 Reviews)
Rating breakdown 7,530 reviews
5 Stars
6,684
4 Stars
696
3 Stars
73
2 Stars
18
1 Star
59
Customer Reviews for Frigidaire - 13 Cu. Ft Garage Ready Upright Freezer - Fingerprint-Resistant Stainless Look
Customer Rating
1
Stopped working 2 days after purchase.
on June 9, 2020
Posted by: J 21
[This review was collected as part of a promotion.] Bought this freezer. Worked a total of 2 days then wouldn't cool. Called the store to see if I could return it and was told since I didn't purchase the "extra" extended warranty I would have to have it repaired. So, of course the initial repair was scheduled, and then parts were ordered. Parts shipped quickly, however, when I called to see if I could move up my repair appt I sat on eternal hold for over 24 min and gave up. I even tried asking for a replacement as after all this was just purchased. The response...we understand your frustration, but...we always try to repair the product at least 2 to 3 times before replacing. Meanwhile, 3 weeks later I sit with a nonfunctioning appliance in my garage. I have had Frigidaire appliances before, but will never purchase again. Maybe if I win the sweepstakes, I can purchase another brand of freezer and deliver this one to the dump.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 15, 2020
Hello, J 21!
Thanks for providing your feedback. We are not pleased to hear you are experiencing issues with your freezer. I reviewed your file and see where service was scheduled to address your concerns and the unit was repaired. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thanks for providing your feedback. We are not pleased to hear you are experiencing issues with your freezer. I reviewed your file and see where service was scheduled to address your concerns and the unit was repaired. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
keeps icing up
on July 28, 2020
Posted by: annoyed666
[This review was collected as part of a promotion.] iced up from day 1. repairman 3 weeks to get here. still icing up. can't see the difference in ground beef, chicken parts and cheese cake. till ice -- all over the place.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 12, 2020
Hi, Valued Consumer!
Thank you for your feedback. We are glad to know that the freezer is working well, except for the concerns with not being able to see the items stored. We have reviewed your file and see where service has addressed your concerns. We would recommend to follow the instructions provided by the servicer, for the best results and performance. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your feedback. We are glad to know that the freezer is working well, except for the concerns with not being able to see the items stored. We have reviewed your file and see where service has addressed your concerns. We would recommend to follow the instructions provided by the servicer, for the best results and performance. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Did not work
on June 30, 2020
Posted by: lynnbabs
[This review was collected as part of a promotion.] when I bought this freezer I had it for 24 hours. I returned it because it did not work.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 11, 2020
Hello, lynnbabs!
We are not pleased to learn the freezer didn’t work, resulting in a return. Please know we make every effort to manufacture quality products. We hope we can better serve your needs in the future!
Bianca
We are not pleased to learn the freezer didn’t work, resulting in a return. Please know we make every effort to manufacture quality products. We hope we can better serve your needs in the future!
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped working after a few months
on August 7, 2020
Posted by: SoUnhappy
Purchased this freezer brand new, and it stopped working after a few months.
After freezer stops cooling, the ugly green light that brightly shines continues to work to light up the large puddle of water on your floor from your thawed food.
I will forever be more careful about who and where meaning what part of the world I buy from. This freezer has been a nightmare.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 25, 2020
Hi, Valued Consumer!
Thank you for your review. We sincerely apologize for your experience with the freezer not cooling. This is definitely not the norm, and we would like to see how we may assist. Please reach out to us via chat at Frigidaire.com or contact us by phone at 800-374-4432 Monday-Friday, from 8:30am-8:00pm EST. -Katrina
Thank you for your review. We sincerely apologize for your experience with the freezer not cooling. This is definitely not the norm, and we would like to see how we may assist. Please reach out to us via chat at Frigidaire.com or contact us by phone at 800-374-4432 Monday-Friday, from 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
An Absolute Lifesaver
on July 6, 2020
Posted by: RackleyD
[This review was collected as part of a promotion.] The main reason that my wife and I originally decided to buy a freezer is that we were getting sick and tired of the freezer attached to the kitchen fridge being too small to fit anything substantial. The words "we can't fit it in the freezer" were commonly heard between the two of us when we were going through a grocery strore.
We had been talking about finally buying one for some time, then recent world events kinda nudged us into the right direction as far as that goes. In the middle of June, we got ours and it is probably the best decision we ever made.
The size is absolutely astounding. I like to joke that I could probabl fit my weight in frozen butter into this thing and I am certain after the first fill up of our favorite things that I probably could.
The second thing, aside from the size, is the idea that it is not only an upright, but it is also frost free. You see, our previous freexer was a five cubic foot freezer that resembled a large suitcase than an actual freezer that proper human beings would use. Seriously, you woild look at this thing and wonder if they were going to deliver the rest of it. That and the having to pull everything out when you wanted to find something to eat was always a pain. As you can see with this one, every thing you pack it with is pretty easy to find.
Third, you never have to manually defrost this freezer. I don't know what kind of wizardry that is employed with to achieve this kind of magic, but especially with the size of the freezer it is certainly appreciated.
Lastly, and probably most important, if the power goes out, there is about two days before anything in the freezer starts getting to the point where you cannot safely eat it and it starts to melt. This is amazing to me, because as a resident of Florida the prospect of the power going out for an extended period of time is something that you do have to worry about. If the power goes out for too long you stand to risk losing all of the food you have in your freezer. I hope this ability is never tested, but it sure is nice to have.
We have been trying to limit our trips to the grocery store for obvious reasons lately, and this amazing freezer is helping us make sure that we are as safe as our food is cold.
Written by a customer while visiting frigidaire.com
Customer Rating
1
don't know
on August 22, 2020
Posted by: harryjo
[This review was collected as part of a promotion.] I;ll let you know after the repair man come on monday to fix the icing up problem
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, September 15, 2020
Hi, harryjo! We apologize for any disappointment your freezer has caused you and thank you for bringing it to our attention. I see that you had a service call on the unit recently and some repairs were completed. Hopefully, this fixed the frost build up on your unit. If it did not, please chat with us on Frigidiare.com or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. Best Regards, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not happy
on July 9, 2020
Posted by: Hh in kansas
Not happy. Have had this freezer less than 2 months. Heard a very loud bang. 3 hrs later it started beeping. Checked my food was already thawing
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 22, 2020
Hello, Hh in Kansas!
Thank you for your review. We are not pleased to hear you are experiencing issues with your freezer. I reviewed your file and see where service was scheduled to address your concerns. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thank you for your review. We are not pleased to hear you are experiencing issues with your freezer. I reviewed your file and see where service was scheduled to address your concerns. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken in 5 days
on February 29, 2020
Posted by: jonk2020
[This review was collected as part of a promotion.] I bought this one month ago and it quit blowing cold air within 5 days. We have had difficulty getting service repair scheduled between Frigidaire and the store from which we bought the freezer.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, March 3, 2020
Hi, Jonk2020!
Thank you for sharing your experience. We're sorry to hear that there were issues getting service scheduled for you. According to the information on file, we do have an active dispatch with a local technician who is working with you on the repair. If you have any questions, please reach out to your technician directly or contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience. We're sorry to hear that there were issues getting service scheduled for you. According to the information on file, we do have an active dispatch with a local technician who is working with you on the repair. If you have any questions, please reach out to your technician directly or contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com