Customer reviews from frigidaire.com
Frigidaire - 13 Cu. Ft Garage Ready Upright Freezer - Fingerprint-Resistant Stainless Look
Average customer rating
4.8
(7,502 Reviews)
Rating breakdown 7,502 reviews
5 Stars
6,661
4 Stars
692
3 Stars
72
2 Stars
18
1 Star
59
Customer Reviews for Frigidaire - 13 Cu. Ft Garage Ready Upright Freezer - Fingerprint-Resistant Stainless Look
Customer Rating
5
Great appliance
on June 19, 2020
Posted by: CharliePSU
[This review was collected as part of a promotion.] This freezer is great. It is compact, frost free, and has an interior light. The shelves are adjustable, there is an indicator light telling me the door is closed tightly, and the door is light and easy to open. Plus all these perks are backed by the Frigidaire name. We are so happy with this freezer. I would recommend it to anyone looking for a freezer
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn't work
on September 21, 2020
Posted by: BTipton
This item hasn't worked since delivered. This item hasn't worked since delivered.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 24, 2020
Hello, BTipton!
Thank you for reaching out to us. We are sorry to hear of the issue with the freezer not working. This is not what we would want for you, and have sent you an email in regard to your concerns. We look forward to your reply! For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for reaching out to us. We are sorry to hear of the issue with the freezer not working. This is not what we would want for you, and have sent you an email in regard to your concerns. We look forward to your reply! For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Died after two months.
on October 2, 2020
Posted by: JCD3
Panic call from my daughter. Ice cream melted!! Got home and the freezer was dead but the ice cream was the least of our problems. We busted our butt this summer with our garden. My wife has been putting up vegetables all summer and now..gone! Lord only knows what she has spent on family packs of meat. All silently thawing on this wonderful Friday night. The sound of silence because the low temp warning is sound asleep. Did I mention that the deadly silent freezer is TWO MONTHS OLD!!!!!!
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 21, 2020
Hello, JCD3!
Thank you for reaching out to us. We are truly sorry to hear of the issues with the freezer not cooling. This is not what we would want for you, and we would like to help. Please be on the lookout for an email from us. We look forward to your reply! For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Thank you for reaching out to us. We are truly sorry to hear of the issues with the freezer not cooling. This is not what we would want for you, and we would like to help. Please be on the lookout for an email from us. We look forward to your reply! For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ice forms on the inside
on October 13, 2020
Posted by: Consumer 100
Bought this about a month ago and it has ice chunks forming at the top near the door, thought this was not supposed to do that.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 22, 2020
We appreciate you taking the time to alert us of this concern. It is imperative to know when our appliances are not performing as they should, and when our consumers need help. After locating and revising your account, I can see that you have since reached our customer service team and an appointment with an authorized technician is currently in progress. We are confident that the technician will be able to resolve your concerns.
Should you have any need to reconnect with us, please know our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Should you have any need to reconnect with us, please know our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
No features couldn’t use it
on February 11, 2021
Posted by: Jgree43
[This review was collected as part of a promotion.] Quality control failed on this one as the door does not seal to the cabinet
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, February 18, 2021
Hello, Jgree43!
Thank you for your feedback. We're sorry to hear of the issue with the freezer door seal. We see that you've been in contact with our consumer care, that has assisted with resolving your concerns. Should you need additional assistance, please do not hesitate to reach back out to us. -Katrina
Thank you for your feedback. We're sorry to hear of the issue with the freezer door seal. We see that you've been in contact with our consumer care, that has assisted with resolving your concerns. Should you need additional assistance, please do not hesitate to reach back out to us. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not frost free
on April 26, 2021
Posted by: Swit2
[This review was collected as part of a promotion.] We bought this in early April 2021 and after 2 days of use it was full of frost. Had repair company out and said door was not alleged (we thought it was the seal). Even after repair still frost inside. Seal must be bad! and have to go thru another service call now! It may have sat in store too long? May have to return it
Response from frigidaire.comBy Derrick , Online Outreach Specialist, May 5, 2021
Hello, Swit2. Thank you for sharing your experience. We feel terrible to learn you’re having this issue with your new freezer. We can understand your concerns. We’ve reached out via email to learn more about your recent service experiences. We look forward to working with you! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped working sometime overnight.
on May 29, 2021
Posted by: satu11
[This review was collected as part of a promotion.] I have had this freezer for almost 2 months. I had it completely stocked for the Memorial
Day weekend. This morning everything is melted. The ice cream is soup.Huge Disappointment.
Day weekend. This morning everything is melted. The ice cream is soup.Huge Disappointment.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , June 2, 2021
Hi, satu11! We are disappointed to learn you are having issues with your freezer. We would love to make sure this matter is quickly resolved. We have sent you an email to gather more information to assist, please respond at your earliest convenience. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Quiet and Efficient!!
on June 16, 2022
Posted by: JohnZ90
[This review was collected as part of a promotion.] After 4 hours I was able to transfer from an old freezer to this new Frigidaire - 13 Cu. Ft Upright Freezer, it is larger than it seems!!
Written by a customer while visiting frigidaire.com