Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.9
(780 Reviews)
Rating breakdown 780 reviews
5 Stars
688
4 Stars
80
3 Stars
8
2 Stars
2
1 Star
2
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Stand alone freezer
on June 29, 2025
Posted by: MrNH3
[This review was collected as part of a promotion.] Works great, everything is as advertised!
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 1, 2025
Thank you for the great feedback! We're happy to hear everything is working as expected and that you're satisfied with your purchase. If you ever need support, feel free to connect with us via live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m. to 8:00 p.m. EST.
- Reed
- Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 30, 2025
Posted by: Buddy9075
[This review was collected as part of a promotion.] Best purchase ever! Wife very happy❤️
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 1, 2025
Thank you for sharing such wonderful feedback! We're thrilled to hear that you're both happy with your freezer and that it has brought joy to your wife. Your satisfaction means a lot to us.
If you need any further assistance or have questions, please feel free to reach out. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We're always here to help! - Maria
If you need any further assistance or have questions, please feel free to reach out. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We're always here to help! - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
New Frigidaire Freezer
on June 30, 2025
Posted by: Tommy from Florida
[This review was collected as part of a promotion.] We needed more freezer space and our 10 year old Frigidaire has been so reliable so thats the brand we had to have based on its history. I would have like to have seen it come with a nicer handle and digital read out on the front like my old one but I am sure it will give us great service without those bells and whistles.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 30, 2025
Thank you for your loyalty to Frigidaire over the years! We appreciate your feedback on the design features, and we’re glad to hear you expect great service from your new freezer. We’re honored to be part of your home and look forward to continuing to deliver the reliability you’ve come to trust. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far so good
on July 1, 2025
Posted by: Awfulcoffel
[This review was collected as part of a promotion.] Got the upright to replace a chest freezer that had died
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 1, 2025
Hi there. Thank you for choosing Frigidaire! We're glad we could help you upgrade to an upright freezer after your chest freezer stopped working. We hope you enjoy the convenience and organization an upright offers.
If you ever have any questions or need assistance, just connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you ever have any questions or need assistance, just connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome
on July 1, 2025
Posted by: Bob196701369
[This review was collected as part of a promotion.] Love the freezer!
Response from frigidaire.comBy Jessica, Online Outreach Specialist, July 1, 2025
Thank you for the kind words! We're so glad to hear you love your 20 Cu. Ft. Upright Freezer. It's always great to know our appliances are making a positive impact in our customers' homes. Should you have questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good
on July 1, 2025
Posted by: Cfishing22
[This review was collected as part of a promotion.] Works good. The door was easy to switch
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 2, 2025
Thank you for sharing your feedback! We're glad to hear that your freezer is working well and that you found the door replacement process easy.
If you have any questions or need further assistance, please feel free to contact us. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We're here to support you! - Maria
If you have any questions or need further assistance, please feel free to contact us. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We're here to support you! - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this freezer
on July 1, 2025
Posted by: Hatrick007
[This review was collected as part of a promotion.] This came garage ready. The hinge was on the appropriate side. The only thing I would have changed would be to make sure the freezer have leveling legs. There are anti tip legs in front but the instructions stated to have those extend to just touching the floor. That helped a little but no enough to stop the rocking.
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 3, 2025
Thank you for sharing your feedback — we’re glad to hear the unit arrived garage-ready and that the hinge was positioned just right for your setup! We appreciate your note about the freezer’s leveling and understand how frustrating it can be when a unit rocks, even slightly. Your input is valuable and helps us identify ways to improve both design and user guidance.
If you need additional help with stabilizing the unit or have any other questions, feel free to connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’re here to help! - Reed
If you need additional help with stabilizing the unit or have any other questions, feel free to connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’re here to help! - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Working great
on July 2, 2025
Posted by: waytago
[This review was collected as part of a promotion.] This freezer has made my life so much better since getting rid of my old chest freezer. It is so much easier to organize and find the food I want when I want it. I keep a remote monitor in it and the temp only varies about 3 degrees! NICE. I would recommend this unit to my friends.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 2, 2025
That’s amazing! It’s such a relief when upgrading to something more organized and efficient makes life so much easier. The fact that it’s easier to find what you need and you can keep track of the temperature with such consistency really makes a huge difference. That 3-degree variation is solid—definitely reassuring to know the freezer is staying reliable.
It sounds like this new one is a total game-changer compared to your old chest freezer. Plus, being able to recommend it to friends says a lot about how happy you are with it! What’s been the biggest improvement for you—organization, temperature control, or something else?
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
It sounds like this new one is a total game-changer compared to your old chest freezer. Plus, being able to recommend it to friends says a lot about how happy you are with it! What’s been the biggest improvement for you—organization, temperature control, or something else?
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com