Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,149 Reviews)
Rating breakdown 1,149 reviews
5 Stars
991
4 Stars
134
3 Stars
16
2 Stars
4
1 Star
4
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
1
Piece of junk!
on December 27, 2024
Posted by: Peggy2024
[This review was collected as part of a promotion.] Only had for 2 weeks and the compressor went out and have had no response from Frigidaire, will never buy Frigidaire again, buyer beware!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 30, 2024
Hi, Peggy. We appreciate you alerting us about this. We want to make sure that you receive the necessary assistance and that your appliance will be fixed as soon as possible. We've checked that this has already been coordinated with one of our authorized service providers. For any updates or if you have other questions, please feel free to chat with us anytime online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and we will be happy to assist.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Spend a little more to save a lot more
on December 11, 2024
Posted by: FMCarr
[This review was collected as part of a promotion.] We have a floor freezer and eventhough it’s cheaper than the upright freezer, after awhile it gets tiring having to dig everything to get to items you want in the middle or bottom of the freezer. I finally made up my mind and got this freezer. I don’t want a small one where I can’t fit a huge box of pizza and upon looking at the measurements, I chose this. And I’m very happy with my choice. I can now buy the frozen stuff when they’re on sale and have more than enough space to store them. I call this ‘spend a little more to save a lot more’ investment. 🤗
Written by a customer while visiting frigidaire.com
Customer Rating
5
Liked the freezer so much we bought two more!
on January 7, 2025
Posted by: OF2025
[This review was collected as part of a promotion.] First I love the carbon color, I ended up upgrading to the outside controls and handles for the other two freezers to alert me if they loose power. The units are perfect for putting in containers to easily stack assorted odd size food containers to fill up the space better. Manufacturers need to make this a standard thing in all models to efficiently make use of space. Overall excellent product cooled down very quickly and good energy rating.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on August 26, 2025
Posted by: Jamal27
[This review was collected as part of a promotion.] Absolutely love, lots of room, been working amazing sense we got it
Response from frigidaire.comBy Jessica, Online Outreach Specialist, August 28, 2025
Thank you for your wonderful review! We’re so happy to hear that you absolutely love your 20 Cu. Ft. Upright Freezer and that it’s been working amazing since you got it.
If you ever need any tips or assistance, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
If you ever need any tips or assistance, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on August 27, 2025
Posted by: frequent buyer
[This review was collected as part of a promotion.] We strayed from the Frigidaire brand and purchased another major competitors freezer. We ended up returning that one after determining it was defective. We went right back to Frigidaire and have been extremely happy with this 20 cubic freezer. The black exterior is perfect for our kids with dirty hands and the inside has an incredible amount of space.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, August 28, 2025
Thank you for sharing your story and for coming back to Frigidaire! We’re thrilled to hear that you’re extremely happy with your 20 cubic foot freezer, and that the black exterior and spacious interior are working well for your family.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
AMAZING FREEZER OH MY GOSH.
on July 16, 2024
Posted by: AINSLEY648
[This review was collected as part of a promotion.] so, we got this freezer last week and OH MY GOSH i have never been so blown away from an appliance. let’s start out with the fact that it’s SELF CLOSING!? coming from a fam that has lost countless amounts of dollars on frozen meat, this is saving dinners! now let’s slide on into the shelving! this is such an upgrade from our last freezer that had frozen items spilling out everywhere. with this spacious frigidaire, we never have to worry about frozen nuggets hitting the floor ever again! and lastly, let’s discuss the temp. every freezer i’ve owned before this has always been right above that 0°, leaving my food only slightly frozen. but with the frigidaire, all of my families food is left crisp and ready to unthaw! i would 1000% recommend to any of my friends, especially new home owners! stay cool!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Freezer
on September 23, 2024
Posted by: Davepri77
[This review was collected as part of a promotion.] I needed to update my old appliance. I bought this after reading reviews. I'm impressed with the quality and quietly it runs. Works as it should hope to have it years to come.
Written by a customer while visiting frigidaire.com
Customer Rating
4
I like it, but….
on September 27, 2024
Posted by: CelesteMK
[This review was collected as part of a promotion.] I replaced a freezer that dimensions wise, was a bit smaller but cubic ft wise, was a bit larger - I had to go with the fit of it - I’ll make it work. However, it would be a 5 star review if it had a door lock and alarm - really needs those features
Written by a customer while visiting frigidaire.com