Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,452 Reviews)
Rating breakdown 1,452 reviews
5 Stars
1,252
4 Stars
171
3 Stars
18
2 Stars
4
1 Star
7
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Huge Capacity and Reliable Performance
on February 25, 2026
Posted by: Offline
[This review was collected as part of a promotion.] We’ve been extremely happy with this 20 cu. ft. upright freezer. The storage capacity is excellent and the shelving layout makes it easy to stay organized without digging through layers of food. It cools quickly, maintains temperature consistently, and runs quietly. The upright design is much more convenient than a chest freezer, especially for everyday access. Build quality feels solid and the door seal is strong. Overall, it’s been a great addition and does exactly what we need it to do. Highly recommend.
Response from frigidaire.comBy Maico, Online Outreach Specialist, February 26, 2026
Hello Offline, thank you for sharing your fantastic feedback! We’re thrilled to hear that your 20 cu. ft. Frigidaire upright freezer is meeting all your needs. It’s wonderful to know that the storage capacity, shelving layout, consistent cooling, and quiet operation are making your everyday use easy and efficient. We’re glad the upright design and solid build quality are adding convenience and reliability to your kitchen.
If you have any additional suggestions, comments, or concerns, please connect with us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope your freezer continues to serve you well for years to come! - Maico
If you have any additional suggestions, comments, or concerns, please connect with us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope your freezer continues to serve you well for years to come! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far so good
on May 3, 2026
Posted by: Mb55203
[This review was collected as part of a promotion.] We have only had our freezer a little more than a week but so far it’s doing it’s job. Once plugged in it cooled down quickly. Love all the storage capacity and the glass shelves which are adjustable. Lots of door storage too. So easy to identify what is what and not have to dig or bend over like with a chest type freezer. That it is on rollers is a huge plus for us so it can be pulled out for cleaning, so far would definitely recommend and purchase again.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 5, 2026
Hi Mb55203!
Thank you for taking the time to share your early experience with your new freezer. We’re very glad to hear that it has been performing well for you so far and that it cooled down quickly after installation.
It’s wonderful to know that you’re enjoying the storage capacity, adjustable glass shelves, and door storage, as well as the convenience of being able to easily see and access your items. We’re also happy to hear that the roller feature is making it easier for cleaning and placement flexibility—features like these are designed to make everyday use more convenient.
We truly appreciate your recommendation and your confidence in the product during these first weeks of use.
Thank you again for your feedback. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your early experience with your new freezer. We’re very glad to hear that it has been performing well for you so far and that it cooled down quickly after installation.
It’s wonderful to know that you’re enjoying the storage capacity, adjustable glass shelves, and door storage, as well as the convenience of being able to easily see and access your items. We’re also happy to hear that the roller feature is making it easier for cleaning and placement flexibility—features like these are designed to make everyday use more convenient.
We truly appreciate your recommendation and your confidence in the product during these first weeks of use.
Thank you again for your feedback. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Jofreezer
on November 7, 2024
Posted by: Jojofreez54
[This review was collected as part of a promotion.] Like the features and controls user friendly
Written by a customer while visiting frigidaire.com
Customer Rating
5
Plenty of Space
on April 21, 2025
Posted by: bob82601
[This review was collected as part of a promotion.] This freezer has a ton of storage. I thought my last freezer was big, but I can fit so much food in this thing. Not only on the main shelves but also the shelves in the door. I can really organize my food and see everything that I need to get to. I'm loving this freezer.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 21, 2025
Thank you so much for your feedback! We're thrilled to hear that you're loving the extra storage space and organization this freezer provides. It’s great to know that both the main shelves and door shelves are helping you keep everything in order and accessible. Enjoy all that extra space for your food! Should you have questions, or any assistance needed in the future please don't hesitate to reach out to us via phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful!
on September 3, 2025
Posted by: AJ2019
[This review was collected as part of a promotion.] We love the black stainless look and it doesn't show fingerprints quite as easily. We got ours as a scratch and dent and love the storage space it provides. Overall, great quality for the price.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Exactly what I was looking for in a freezer!
on September 30, 2025
Posted by: Kp3008
[This review was collected as part of a promotion.] Much larger than my old chest freezer that was also a Frigidaire stilling in condition after 24 years. Enjoying not having to pull out everything to find food at the bottom.
Response from frigidaire.comBy Christian, Online Outreach Specialist, September 30, 2025
Thank you for sharing your experience! It’s wonderful to hear your new freezer offers plenty of space and makes finding food so much easier. Kudos to your old Frigidaire for lasting 24 years—that’s impressive! We hope your new freezer continues to serve you well for many years to come. If you have any questions down the road, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. Best Regards, -Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sleek design with great features
on July 9, 2024
Posted by: AdamU23
[This review was collected as part of a promotion.] The carbon finish on this freezer is perfect! It has a nice matte finish to it, plus it doesn't show fingerprints so it always looks clean. The handle is a recessed design on the door so that you can fit this in any space while still being easy to open, which is perfect for making the most of our garage. Though I don't expect I'll use them, the wheels make it roll so easily that you could move it around regularly if you needed. Our freezer is in the garage, and despite a record-breaking heat wave it's having no trouble keeping everything totally frozen.
Once again, Frigidaire designs a great appliance with a sleek yet practical design and high functionality. Highly recommend!
Once again, Frigidaire designs a great appliance with a sleek yet practical design and high functionality. Highly recommend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Upright Freezer
on July 13, 2024
Posted by: KTP817
The freezer is so much bigger than expected - in a good way! Delivery and setup took less than 5 minutes. The color is great and this is exactly what we were looking for! Highly recommend for those looking for extra space to store freezer items and not clutter up your main freezer.
Written by a customer while visiting frigidaire.com