Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,306 Reviews)
Rating breakdown 1,306 reviews
5 Stars
1,123
4 Stars
155
3 Stars
18
2 Stars
4
1 Star
6
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Love ❤️
on October 27, 2025
Posted by: Sandy707
[This review was collected as part of a promotion.] I love my new freezer. It is super quiet and has a ton of space. We emptied our FULL chest freezer into it and still have space. I can see everything, no more wasting food because we couldn't get to it.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Upgrade
on November 9, 2025
Posted by: VonnyB
[This review was collected as part of a promotion.] We decided to upgrade our chest freezer to an upright freezer. We were not looking to go this big but the price compared to a smaller size was a no brainer. The shelves are sturdy in my opinion. Plenty of room for everything!
Written by a customer while visiting frigidaire.com
Customer Rating
3
on November 10, 2025
Posted by: Jasfridge
[This review was collected as part of a promotion.] It’s cold but frequently has icicles building on frozen products.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, November 11, 2025
Hi there! Thank you for reaching out and sharing your experience with your freezer. We’re sorry to hear that you’re seeing icicles forming on your frozen items — we know that’s not what you expect from a properly sealed and functioning freezer.
Frost or ice buildup can sometimes happen when warm, moist air enters the freezer, such as when the door doesn’t seal completely or is opened frequently. However, since you’re noticing this often, we’d like to take a closer look to make sure there isn’t another underlying issue with the unit’s gasket, airflow, or defrost system.
While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Patrick
Frost or ice buildup can sometimes happen when warm, moist air enters the freezer, such as when the door doesn’t seal completely or is opened frequently. However, since you’re noticing this often, we’d like to take a closer look to make sure there isn’t another underlying issue with the unit’s gasket, airflow, or defrost system.
While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fridgedair upright freezer
on December 24, 2025
Posted by: Dawngi
[This review was collected as part of a promotion.] So far we have been satisfied with our new freezer. It is very nice and large on the inside.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, December 26, 2025
Hi there! Thank you for sharing your feedback! We’re glad to hear that you’re satisfied with your new freezer and that its spacious interior is meeting your needs.
If you ever have questions or need assistance with your freezer, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
If you ever have questions or need assistance with your freezer, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 18, 2026
Posted by: Thomas M O
[This review was collected as part of a promotion.] excellent freezer
very happy with it
very happy with it
Response from frigidaire.comBy Christian, Online Outreach Specialist, January 19, 2026
Thank you for your feedback! We’re glad to hear you’re very happy with your new freezer. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice freezer
on January 18, 2026
Posted by: Di G
[This review was collected as part of a promotion.] Nice big freezer that holds everything
Response from frigidaire.comBy Sam, Online Outreach Specialist, January 20, 2026
Hello Di G!
Thank you for sharing your feedback! We’re glad to hear that your Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer is giving you plenty of space to store all your items.
We truly appreciate you choosing Frigidaire and hope your freezer continues to provide reliable performance and convenient storage for many years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your feedback! We’re glad to hear that your Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer is giving you plenty of space to store all your items.
We truly appreciate you choosing Frigidaire and hope your freezer continues to provide reliable performance and convenient storage for many years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
New Garage Freezer
on January 19, 2026
Posted by: Kyle1212
[This review was collected as part of a promotion.] Great price, large capacity, frost free and good lighting inside of unit. Also a good look with the carbon finish
Response from frigidaire.comBy Christian, Online Outreach Specialist, January 20, 2026
Thank you for your feedback! We’re glad to hear you’re enjoying the large capacity, frost-free feature, bright interior lighting, and the stylish carbon finish of your refrigerator. We appreciate you choosing Frigidaire! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
Christian
Best Regards
Christian
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don't buy this
on February 9, 2026
Posted by: Nooope
Broke within a year and they argued with me about the purchase date
Response from frigidaire.comBy Maico, Online Outreach Specialist, February 10, 2026
Hello there, valued consumer! Thank you for sharing your experience. We completely understand how frustrating it can be when a product breaks within a year, and we’re sorry to hear about the difficulties you encountered regarding the purchase date. Your concerns are important to us, and we want to help resolve this as smoothly as possible.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com