Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,235 Reviews)
Rating breakdown 1,235 reviews
5 Stars
1,065
4 Stars
144
3 Stars
17
2 Stars
4
1 Star
5
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Love ❤️
on October 27, 2025
Posted by: Sandy707
[This review was collected as part of a promotion.] I love my new freezer. It is super quiet and has a ton of space. We emptied our FULL chest freezer into it and still have space. I can see everything, no more wasting food because we couldn't get to it.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Upgrade
on November 9, 2025
Posted by: VonnyB
[This review was collected as part of a promotion.] We decided to upgrade our chest freezer to an upright freezer. We were not looking to go this big but the price compared to a smaller size was a no brainer. The shelves are sturdy in my opinion. Plenty of room for everything!
Written by a customer while visiting frigidaire.com
Customer Rating
3
on November 10, 2025
Posted by: Jasfridge
[This review was collected as part of a promotion.] It’s cold but frequently has icicles building on frozen products.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, November 11, 2025
Hi there! Thank you for reaching out and sharing your experience with your freezer. We’re sorry to hear that you’re seeing icicles forming on your frozen items — we know that’s not what you expect from a properly sealed and functioning freezer.
Frost or ice buildup can sometimes happen when warm, moist air enters the freezer, such as when the door doesn’t seal completely or is opened frequently. However, since you’re noticing this often, we’d like to take a closer look to make sure there isn’t another underlying issue with the unit’s gasket, airflow, or defrost system.
While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Patrick
Frost or ice buildup can sometimes happen when warm, moist air enters the freezer, such as when the door doesn’t seal completely or is opened frequently. However, since you’re noticing this often, we’d like to take a closer look to make sure there isn’t another underlying issue with the unit’s gasket, airflow, or defrost system.
While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fridgedair upright freezer
on December 24, 2025
Posted by: Dawngi
[This review was collected as part of a promotion.] So far we have been satisfied with our new freezer. It is very nice and large on the inside.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, December 26, 2025
Hi there! Thank you for sharing your feedback! We’re glad to hear that you’re satisfied with your new freezer and that its spacious interior is meeting your needs.
If you ever have questions or need assistance with your freezer, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
If you ever have questions or need assistance with your freezer, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Jofreezer
on November 7, 2024
Posted by: Jojofreez54
[This review was collected as part of a promotion.] Like the features and controls user friendly
Written by a customer while visiting frigidaire.com
Customer Rating
5
Plenty of Space
on April 21, 2025
Posted by: bob82601
[This review was collected as part of a promotion.] This freezer has a ton of storage. I thought my last freezer was big, but I can fit so much food in this thing. Not only on the main shelves but also the shelves in the door. I can really organize my food and see everything that I need to get to. I'm loving this freezer.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 21, 2025
Thank you so much for your feedback! We're thrilled to hear that you're loving the extra storage space and organization this freezer provides. It’s great to know that both the main shelves and door shelves are helping you keep everything in order and accessible. Enjoy all that extra space for your food! Should you have questions, or any assistance needed in the future please don't hesitate to reach out to us via phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful!
on September 3, 2025
Posted by: AJ2019
[This review was collected as part of a promotion.] We love the black stainless look and it doesn't show fingerprints quite as easily. We got ours as a scratch and dent and love the storage space it provides. Overall, great quality for the price.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Exactly what I was looking for in a freezer!
on September 30, 2025
Posted by: Kp3008
[This review was collected as part of a promotion.] Much larger than my old chest freezer that was also a Frigidaire stilling in condition after 24 years. Enjoying not having to pull out everything to find food at the bottom.
Response from frigidaire.comBy Christian, Online Outreach Specialist, September 30, 2025
Thank you for sharing your experience! It’s wonderful to hear your new freezer offers plenty of space and makes finding food so much easier. Kudos to your old Frigidaire for lasting 24 years—that’s impressive! We hope your new freezer continues to serve you well for many years to come. If you have any questions down the road, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. Best Regards, -Christian
Written by a customer while visiting frigidaire.com