Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,235 Reviews)
Rating breakdown 1,235 reviews
5 Stars
1,065
4 Stars
144
3 Stars
17
2 Stars
4
1 Star
5
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Freezer
on July 29, 2025
Posted by: PattiCou
[This review was collected as part of a promotion.] Love the color, size is great. Love the door storage. The only bad is the shelves are difficult to adjust.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love, love, love her!
on August 18, 2025
Posted by: Robin Lewis
[This review was collected as part of a promotion.] We had our previous stand up freezer around 20 years and it was already 10 years old then. It had the coil shelves that constantly froze up making using, opening, closing and stocking difficult. But it worked. When it died, I found 'Elvira" (what we named the new freezer). She is beautiful, sleek and an all-around amazing upgrade. She has beautiful shelves, in the body and door with the basket in the bottom. She is quiet & has an amazing seal too. We absolutely love her!!!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Upright freezer
on August 25, 2025
Posted by: Wolverine3391855
[This review was collected as part of a promotion.] Bought this recently and can tell you this………don’t know why I didn’t buy one of these before….. you actually know and can see what is in there ! Not buried in the bottom somewhere ! Simply love it .
Response from frigidaire.comBy Christian, Online Outreach Specialist, August 25, 2025
Thank you so much for your fantastic feedback! We're thrilled to hear that you love the design and how easy it is to see everything inside. We appreciate you choosing our product and hope it continues to serve you well! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great freezer
on August 26, 2025
Posted by: Roblas
[This review was collected as part of a promotion.] Excellent freezer, tons of storage. Like that the door has more shelves than other brands.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Freezer Review
on September 16, 2025
Posted by: Lily26
[This review was collected as part of a promotion.] The freezer is working nicely with plenty of room. The only problem I have is the light in the freezer stopped working the day after I started using. I still haven’t figured out what is wrong with it.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, September 17, 2025
Thank you for your feedback and for choosing our 20 Cu. Ft. Upright Freezer! We’re glad to hear that it’s providing plenty of room and working well overall. However, we’re sorry to hear about the issue with the light not working. We understand how important it is to have clear visibility in your freezer. It’s possible that the light bulb may have come loose during shipping or that the bulb itself is defective. We recommend checking to make sure the bulb is securely in place. If the issue still persists, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
New freezer
on October 7, 2025
Posted by: Hotsy969
[This review was collected as part of a promotion.] great product love the wheels for the garage
Response from frigidaire.comBy Sam, Online Outreach Specialist, October 7, 2025
Hello Hotsy969!\n\nThank you for your positive feedback on your Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer (model FRUF2020AW)! We're glad to hear you're enjoying your freezer and that the wheels make it convenient for use in your garage. If you ever have any questions or need assistance, feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will be happy to assist in any way we can.\nWe appreciate you choosing Frigidaire!\n\n~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
3
on October 10, 2025
Posted by: CKTK
[This review was collected as part of a promotion.] For the size of the freezer I wish it had 1–2 more shelves to utilize more capacity. Shelves aren’t as deep as older model freezers.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, October 13, 2025
Thank you for your feedback on the 20 Cu. Ft. Upright Freezer. We’re glad you took the time to share your thoughts, and we understand your point about shelf space and layout.
We’re always looking for ways to improve our designs, and comments like yours help guide future product enhancements. If you ever need help finding accessories or tips for organizing the space more efficiently, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
We’re always looking for ways to improve our designs, and comments like yours help guide future product enhancements. If you ever need help finding accessories or tips for organizing the space more efficiently, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome and long lasting
on October 12, 2025
Posted by: MCB1994
[This review was collected as part of a promotion.] I needed extra freezer space as my husband and I purchase our meats in bulk and I do alot of meal preps. I have the same Frigidaire freezer in our basement... going on 25 years and still running with never having a problem.
Written by a customer while visiting frigidaire.com