Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,452 Reviews)
Rating breakdown 1,452 reviews
5 Stars
1,252
4 Stars
171
3 Stars
18
2 Stars
4
1 Star
7
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Garage Upright Freezer
on May 30, 2026
Posted by: PaulandJo
[This review was collected as part of a promotion.] We love our freezer! We changed from a small square freezer to an upright. I love using each shelf for different items . One shelf is chicken, beef, pork and the basket is seal a meal items. It’s so nice to open the door and see everything.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 2, 2026
Hi PaulandJo!
Thank you for taking the time to share your feedback. We are delighted to hear that you are enjoying your new upright freezer and that the added organization and visibility are making it easier for you to manage your food storage.
It is wonderful to know that the shelf layout is helping you separate items by category and keep everything neatly arranged. Feedback like yours is greatly appreciated and helps us continue to design products that bring convenience and practicality to everyday life.
We truly appreciate your support. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback. We are delighted to hear that you are enjoying your new upright freezer and that the added organization and visibility are making it easier for you to manage your food storage.
It is wonderful to know that the shelf layout is helping you separate items by category and keep everything neatly arranged. Feedback like yours is greatly appreciated and helps us continue to design products that bring convenience and practicality to everyday life.
We truly appreciate your support. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Freezer
on May 31, 2026
Posted by: CorriToo
[This review was collected as part of a promotion.] Really good size, fits perfect in our garage. Love the adjustable shelves. Also when first hooked up it took no time to get coldness needed to get everything back in a freezer. That was very important we lost nothing. Great to nit lose any food while waiting for it to freeze up.
Response from frigidaire.comBy Angel, Online Outreach Specialists, June 2, 2026
Hi, CorriToo! Thank you for sharing your experience! We are delighted to hear that your Frigidaire upright freezer is the perfect fit for your garage and that the adjustable shelves are helping you stay organized. It’s great to know it reached the proper temperature quickly after setup, helping you preserve your food without any loss—that’s exactly the kind of performance we aim to deliver. We truly appreciate you choosing Frigidaire and hope your freezer continues to provide reliable storage and convenience for years to come.
If you need further assistance, please feel free to contact us via Live Chat at Frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 am–8 pm EST, and we will be happy to assist you. -Angel
If you need further assistance, please feel free to contact us via Live Chat at Frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 am–8 pm EST, and we will be happy to assist you. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Big and Spacious
on May 31, 2026
Posted by: bac2026
[This review was collected as part of a promotion.] Worth the purchase since we needed new freezer and bigger than the old one.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 3, 2026
Hi there. Thank you for your feedback! We're glad to hear the freezer has been a worthwhile upgrade and that the larger capacity is meeting your needs. We appreciate you choosing Frigidaire and hope your new appliance continues to serve you well for years to come.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Upright freezer
on June 1, 2026
Posted by: CherishTut
[This review was collected as part of a promotion.] So far we are happy with the upright freezer. It has a good amount of space to store everything in our garage. My only complaint is the shelves on the door feel a little flimsy compared to other refrigerators I have had in the past. Not enough to knock down the convenience of the freezer though
Response from frigidaire.comBy Christian, Online Outreach Specialist, June 1, 2026
Hello Valued Customer,
Thank you for your thoughtful review and for choosing our upright freezer. We're pleased to hear that you're happy with the storage capacity and that it's serving your garage storage needs well.
We also appreciate your feedback regarding the door shelves. Customer insights like yours are valuable as we continuously work to improve our products and designs. We're glad to know that, despite this concern, the convenience and overall performance of the freezer have met your expectations.
Thank you again for sharing your experience and for your support of our brand. If you have any questions or need assistance, please feel free to contact us through Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be happy to help.
Kind regards,
Christian
Thank you for your thoughtful review and for choosing our upright freezer. We're pleased to hear that you're happy with the storage capacity and that it's serving your garage storage needs well.
We also appreciate your feedback regarding the door shelves. Customer insights like yours are valuable as we continuously work to improve our products and designs. We're glad to know that, despite this concern, the convenience and overall performance of the freezer have met your expectations.
Thank you again for sharing your experience and for your support of our brand. If you have any questions or need assistance, please feel free to contact us through Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be happy to help.
Kind regards,
Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Working great
on June 3, 2026
Posted by: JGM1
[This review was collected as part of a promotion.] This freezer has worked great. It has a constant temperature with no frost.
Response from frigidaire.comBy Christian, Online Outreach Specialist, June 3, 2026
Hello,
Thank you for your positive review! We're delighted to hear that the freezer is performing well for you and maintaining a consistent temperature without frost buildup. We appreciate you taking the time to share your experience and thank you for choosing our product. Enjoy your freezer!
If you have any questions or would like further assistance, please contact us through Live Chat at www.frigidaire.com or call 1-800-374-4432. Our representatives are available Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST, and will be happy to assist you.
Kind regards,
Christian
Thank you for your positive review! We're delighted to hear that the freezer is performing well for you and maintaining a consistent temperature without frost buildup. We appreciate you taking the time to share your experience and thank you for choosing our product. Enjoy your freezer!
If you have any questions or would like further assistance, please contact us through Live Chat at www.frigidaire.com or call 1-800-374-4432. Our representatives are available Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST, and will be happy to assist you.
Kind regards,
Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Upright Garage Ready Freezer
on June 5, 2026
Posted by: Elizabeth Freezer
[This review was collected as part of a promotion.] An excellent model and just right for our needs. Beautiful unit and very convenient for us with the door changed to open from the right hand side.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 8, 2026
Hi there,
Thank you for sharing your feedback. We’re glad to hear the model is meeting your needs and that you’re enjoying both the design and the convenience of the right-hand door swing.
If you need any assistance, you can reach our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Thank you for sharing your feedback. We’re glad to hear the model is meeting your needs and that you’re enjoying both the design and the convenience of the right-hand door swing.
If you need any assistance, you can reach our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great freezer so far
on June 6, 2026
Posted by: Alecha
[This review was collected as part of a promotion.] So far this freezer has worked as expected. I like that has lights inside and that many shelves to keep a good organized appliance.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 8, 2026
Hi Alecha!
Thank you for taking the time to share your experience. We are glad to hear that your freezer is working as expected and meeting your needs.
It’s wonderful to know that you are enjoying the interior lighting and the shelving layout, and that the design is helping you keep your items organized and easy to access. We truly appreciate your feedback and are pleased that the appliance is performing well for you so far.
Thank you for choosing Frigidaire. If you ever have any questions or need assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your experience. We are glad to hear that your freezer is working as expected and meeting your needs.
It’s wonderful to know that you are enjoying the interior lighting and the shelving layout, and that the design is helping you keep your items organized and easy to access. We truly appreciate your feedback and are pleased that the appliance is performing well for you so far.
Thank you for choosing Frigidaire. If you ever have any questions or need assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works Great
on June 6, 2026
Posted by: Marks Freezer
[This review was collected as part of a promotion.] After 1 week it is an awesome freezer. I have it set at -5 to -10 degrees and so all is great. Lots of room for storage. Great quality. Look for years of good use.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 9, 2026
Hi Marks Freezer!
Thank you for taking the time to share your feedback with us. We’re delighted to hear that your new freezer is performing well after the first week and that you’re pleased with its temperature control, storage capacity, and overall quality.
We truly appreciate your kind words and are glad to know your Frigidaire appliance is meeting your expectations. We hope it continues to serve you reliably for many years to come.
If you ever need assistance in the future or have any questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback with us. We’re delighted to hear that your new freezer is performing well after the first week and that you’re pleased with its temperature control, storage capacity, and overall quality.
We truly appreciate your kind words and are glad to know your Frigidaire appliance is meeting your expectations. We hope it continues to serve you reliably for many years to come.
If you ever need assistance in the future or have any questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com